BMW of Norwood

Norwood Service team are professional and have great employees. Cameron handle my repair request with courtesy and fairness. He is a great person. Highly recommend! employees. Cameron handle my repair request with courtesy and fairness. He is a great person. Highly recommend! More

Excellent service and professional staff members throughout my service appointment. BMW Norwood is the best! throughout my service appointment. BMW Norwood is the best! More

My X1 has 30k miles and began stalling out and needed brakes in January. I paid over $800 for back brakes and received the software upgrade. My car received a full inspection of front brakes as well. No brakes in January. I paid over $800 for back brakes and received the software upgrade. My car received a full inspection of front brakes as well. No issues. By end of March, no brake sensor went off and suddenly my pads are completely worn and grinding against my rotors. Now my car needs both pads and rotors. We brought the car in and spoke with Ali in service. He told us it was impossible for my car to need brakes because they were just fully checked. When he drove it he realized we were correct. Ali told us that this time front brakes would cost $1k. When asked, he could not offer any explanation as to why the sensor did not go off or why 2 months after this same team inspected my brakes, they were completely bare and grinding. I just wanted to understand what I was paying for and how it happened. I called the service manager and never received a call back. We took it back and my car is still not safe to drive. Very Disappointed. More

Bought a preowned Hyundai for my daughter in January. Great experience, easy process. However after multiple emails and 90days later I am still waiting for the reimbursement of the inspection sticker. W Great experience, easy process. However after multiple emails and 90days later I am still waiting for the reimbursement of the inspection sticker. Was told numerous times "we will get this out to you ASAP" This is the only reason my review is a 3/5. Say what you mean/mean what you say. Very disappointed in the customer service after they got my check. More

Dealership is great the service Department and its staff needs improvement. I received an email that my vehicle was due for service. Because we had a few issues to address and I needed a loaner I Had to c needs improvement. I received an email that my vehicle was due for service. Because we had a few issues to address and I needed a loaner I Had to call to schedule as the option was not available online. I had to call and leave a message on the phone number listed online 3 times and received no phone call back. Finally I contacted the phone number on the website. Someone answered and scheduled an appt for 4/4/22. I explained what needed to be done. We dropped the car off on Monday evening and I mentioned to the girl what needed to be done. She said Carlos will call you tomorrow on 4/5/22. I left my husbands number for the return call so he can confirm what needed to be addressed. Mid day on 4/5 I receive an email that the car was ready to be picked up. Without knowing if all issues were taken care of. I then place a call to Carlos and no response. At 5:55 I call back and explain the situation and was told priority service and a call back. It’s 4/6 at 12:53 and no phone call received. This survey was sent as we don’t even know if the entire issues were fixed Very poor service. I expect a resolution and at the minimum a phone call back. More

I did no have an appointment and they work me in it work out great out great More

Very helpful and responsive they let us know everything that was going on and completed on time that was going on and completed on time More

Teresa Mullen Service rep is excellent ! Very professional and reliable Highly recommend this dealership because of Theresa Very professional and reliable Highly recommend this dealership because of Theresa More

Did a great job! Great customer service experience from dropping off my vehicle to picking up my vehicle the next day. Great customer service experience from dropping off my vehicle to picking up my vehicle the next day. More

I had a very nice experience with Mario (Salesperson) and his management as I bought my 3rd 5 series sedan from BMW Norwood! his management as I bought my 3rd 5 series sedan from BMW Norwood! More