BMW of Norwood

I came in with my 2020 M2C on May 3rd 2023 for a routine maintenance service, I took the car in for service again last week due to a different concern ), but the BMW technician at a different location told maintenance service, I took the car in for service again last week due to a different concern ), but the BMW technician at a different location told me that the Lug nuts on the car were over torqued and some of them were stripped. Now the car has never been serviced anywhere else but at BMW and the last time It went for servicing was with you BMW Norwood. I suspect that when the technicians at BMW Norwood did the inspection and routine maintenance (etc) that they over torqued the lug nuts and had some of them stripped since I have not touched it nor has anyone else. Contact the service provider that i was dealing with and they did not want to take ownership of this. I am 90% certain that the lug nuts were over torqued and stripped at BMW Norwood as I wash the car regularly as this is a daily driver and brake dust collects on the wheels a lot and the lug nuts were not stripped prior to servicing. Service overall was not great and would not be coming here again. Would rather drive further to a more reputable dealership for service that to come to somewhere like BMW Norwood . More

Teresa does a great job as a service representative. Everything was done on time and as expected. Everything was done on time and as expected. More

Teresa Mullen, our advisor at BMW - Norwood, Mass is the greatest! She keeps my 16 year old 550 i running like new. I am planning to come back to her for any service needs. All the best, Helena, Wes greatest! She keeps my 16 year old 550 i running like new. I am planning to come back to her for any service needs. All the best, Helena, Westwood MA More

Carols was super nice, knowledgeable and provided excellent service and kept me informed throughout the service appointment. . excellent service and kept me informed throughout the service appointment. . More

Excellent service. Carlos is awesome and I look forward to seeing him when I bring my vehicle in for service. BMW of Norwood is the best Carlos is awesome and I look forward to seeing him when I bring my vehicle in for service. BMW of Norwood is the best More

The team was great! Excellent communication, they worked well together during the process and the deal we got was very good. We would certainly buy from them again. Excellent communication, they worked well together during the process and the deal we got was very good. We would certainly buy from them again. More

Nicholas Stravat was great to work with. Very helpful and the wait was short. Appreciate having a great experience. Very helpful and the wait was short. Appreciate having a great experience. More

The service reps are always professional and customer service oriented. My vehicle is always returned washed and vacuumed. service oriented. My vehicle is always returned washed and vacuumed. More

This is my second time leasing a new vehicle with this dealership. They all are simply awesome! Very personable and helpful! I live in Rhode Island but I would not hesitate to drive to BMW Norwood to make dealership. They all are simply awesome! Very personable and helpful! I live in Rhode Island but I would not hesitate to drive to BMW Norwood to make my purchase. Always has been a truly enjoyable experience. More

Great service from Annabelle. She was very helpful and knowledgeable. She answered all my questions and I was satisfied She was very helpful and knowledgeable. She answered all my questions and I was satisfied More