BMW of Norwood

Customer service is personal … you feel like the whole dealer is working on your behalf dealer is working on your behalf More

Unfortunately I would have given higher rating til Today. You do not sell a tire by telling someone it won’t b Pass inspection and THEN tell them you do not have the ability to do the inspection til Today. You do not sell a tire by telling someone it won’t b Pass inspection and THEN tell them you do not have the ability to do the inspection. After you put the tire on. So you got me for an oil change and tore that I could have gotten elsewhere and now I STILL need to go get an inspection which is why I originally made the appt for..oh and the Genius support that actually doesn’t Work STILL as I did exactly what he told me with the password he watched me set up and it still isn’t working…??? Oh and by the way, when we bought the car and you gave us an inspection sticker you you also put on my COMMERCIAL plate. Hmm? More

Staff was great, but the reason for my rating is that I had a scheduled appointment for a recall have the bolts replaced on the rear cargo rail attachment bolts. The book calls for this to take an hour had a scheduled appointment for a recall have the bolts replaced on the rear cargo rail attachment bolts. The book calls for this to take an hour and I was there for around two hours. Other than that the staff was amazing and the facility very clean More

Everyone at BMW of Norwood was pleasant and easy to deal with. Highly recommend Aleksandr in sales, Lynne in finance, and Paul as product expert. with. Highly recommend Aleksandr in sales, Lynne in finance, and Paul as product expert. More

BMW of Norwood is by far the best BMW dealership I have visited in the Mass area. They excel in great customer service, from the front desk to the parts desk to the service desk, to sales, to finance, you visited in the Mass area. They excel in great customer service, from the front desk to the parts desk to the service desk, to sales, to finance, you name it. Everyone treats you with respect and more importantly, unlike other BMW dealerships, there is no pretense. I always like speaking with people about what I am getting, whether it is for service or parts, and here they care about engaging with the customer fully. In other dealerships, I get a cold shoulder, it feels like you are not supposed to ask any questions. If you care about a truly friendly and warm experience, visit this place. Of specific note, Junior in Finance, Roger in Sales, Douglas in Service and Paul with the genius desk, are just outstanding. I live almost an hour and a half away from this dealership, but do not mind the commute in order to enjoy the great customer service. More

Place clean and the waiting area is comfortable with refreshments. When your car is ready or an issue you receive a text from the service attendant refreshments. When your car is ready or an issue you receive a text from the service attendant More

Happy they are the dealership I use to take care of my BMW’s today BMW’s today More

This BMW dealership is excellent in every possible way. Our salesperson, Mario goes above and beyond. My service manager Leanne was fabulous. She made sure that the service on my car was done quickly and e Our salesperson, Mario goes above and beyond. My service manager Leanne was fabulous. She made sure that the service on my car was done quickly and efficiently. I always have an extremely positive experience at this dealership. More

My recent experience at BMW was great. My service advisor RJ was very nice & attentive. He addressed all my concerns & made sure my vehicle would be ready before returning to the dealershi My service advisor RJ was very nice & attentive. He addressed all my concerns & made sure my vehicle would be ready before returning to the dealership. Theresa the service manger is very friendly & welcoming. It’s always a pleasure to speak with her. More

I love visiting BMW Norwood. Staff is friendly and very helpful. Hayk is knowledgeable and he was above and beyond. Thank you very much. Staff is friendly and very helpful. Hayk is knowledgeable and he was above and beyond. Thank you very much. More