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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.8
1,382 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,382 reviews

October 19, 2023

Carlos from the service department was very Helpful and Attentive. His communication was on point as-well. He let me know what was going on with my car every step of the way and that means a lot to me. Tha More

by kchiverton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
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Oct 21, 2023 -

BMW of Norwood responded

It's great to hear that Carlos from the service department was very helpful and attentive during your visit. Effective and on-point communication, along with keeping you informed about your car's status at every step, is a valuable aspect of a positive customer experience. Thank you for acknowledging Carlos for his efforts. We appreciate your positive comments.

October 19, 2023

Excellent service by Dan Drinkwater - happy he is back and I have my service advisor again More

by Ashorethinginonset
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
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Oct 21, 2023 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Dan provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 18, 2023

Quick and efficient service. Originally planned to wait so did not have a ride. They drove me home and also offered to pick me up or deliver my car to me. Service advisors were k More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen
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Oct 18, 2023 -

BMW of Norwood responded

It's fantastic to hear that you had a quick and efficient service experience. The fact that they not only drove you home but also offered to pick you up or deliver your car is truly customer-oriented service. Having knowledgeable and non-pushy service advisors made your experience even better. Your satisfaction is our priority, and we look forward to serving you again!

October 16, 2023

Ali especially has been my rock at BMW for the last few decades. I will miss you dearly. Otherwise, this dealership has been outstanding with their support and advice. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Williamson, Ali Kooros, Carlos Vasquez
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Oct 17, 2023 -

BMW of Norwood responded

It's clear that Ali has made a significant positive impact on your experience at BMW of Norwood. We appreciate your kind words, and we're glad to have been a source of support and advice for you over the years. We understand that you'll miss Ali, and we want you to know that we'll continue to provide outstanding service and support. Thank you for being a long-time customer, and we're here to help in any way we can!

October 15, 2023

Wonderful service. Nick, the customer service rep, kept me informed at all times. Very happy. More

by Kenzeitler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater, Cameron Wilmot
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Oct 17, 2023 -

BMW of Norwood responded

We're thrilled to hear that you had a wonderful service experience and that Nick, the customer service representative, kept you well-informed throughout the process. Your happiness and satisfaction are important to us, and we're here to provide you with the same level of excellent service in the future. Thank you for choosing us!

October 14, 2023

I have been a BMW owner and enthusiast for years. Recently, I purchased a BMW from BMW of Norwood. I had to have my first visit with their service department yesterday. The BMW experience is not just More

by User-fe93c19815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
Report | Print
Oct 17, 2023 -

BMW of Norwood responded

It's great to hear about your positive experience with BMW of Norwood and your service advisor, Dan. Having a professional, knowledgeable, and dedicated service department is essential for maintaining and enjoying your BMW. Thank you for sharing your recommendation! We appreciate your business. We look forward to assisting you in the future.

October 12, 2023

Highly recommend this dealership to have your BMW serviced. Everyone is very kind and professional. More

by cj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
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Oct 13, 2023 -

BMW of Norwood responded

It's wonderful to hear that you highly recommend BMW of Norwood for BMW service. When everyone is kind and professional, it creates a positive experience. Thanks for sharing your recommendation!

October 12, 2023

Amicable, courteous , profesional. A work well done. Thank you for a great service. Good job! More

by henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa
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Oct 13, 2023 -

BMW of Norwood responded

We are pleased to hear that you found the service team amicable, courteous, and professional. A job well done certainly deserves recognition! Thank you for taking the time to express your satisfaction, and it's always great to acknowledge a job well done!

October 12, 2023

Happy with the complete explanation of the car diagnostic and the result and all the additional service recommendations. More

by lenesfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne Rattey
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Oct 14, 2023 -

BMW of Norwood responded

We are glad to hear that you're happy with the complete explanation of the car diagnostic, the results, and the additional service recommendations. Comprehensive information and clear recommendations can help you make informed decisions about your vehicle. Thanks for sharing your thoughts!

October 10, 2023

Jamie was great! She was communicative, friendly, and professional throughout the duration of the day. More

by Ben.walsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
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Oct 11, 2023 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Jamie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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