BMW of Norwood

Hello, I would like to provide insight regarding my scheduled service appointment today. My service advisor was Anabelle who was absolutely awful from start to finish. She didn't greet me, instead call scheduled service appointment today. My service advisor was Anabelle who was absolutely awful from start to finish. She didn't greet me, instead called my cell and stated are you here? No greeting, and said come find me basically. When I sat down, with no greeting she asked what the issue was, when I told her my dash was blinking and info was over to to the left and not visible she didn't assure me they would check it. She said, are you sure, if it's not happening now, your warranty is until December, you can come back. I said, I drove an hour, can they look at it. I was astonished by her treatment from the very beginning. She then tells me the wait time is over two hours, doesn't provide a loaner, which is fine, but again asks me if I want to leave. Confused, I say no, i'll wait. An hour and a half later, I get a message from the tech, she never came over to me one single time. Instead I walk up to the desk, and she says yes, reply to the text. I say, I can't find the text, she doesn't provide assistance and I ask her to relay the information to the tech. Mind you, the entire time she is giving me dirty looks and not being pleasant in the least. Upone arrival, I'm told to see the cashier. No information was provided other than asking me to pay. Then I see, Anabelle and she smirks and apparently told co-workers, because i'm getting strange looks. Upon waiting, she gets off from her desk, and walks by me with a dirty look and a look of attempting intimidation. I was quite morified and disgusted by her behavior. How can someone work with the public and act this childish, is concerning. My car was not driven into the drop off area, I walked over to the driver and she told me she couldn't fit, rudely and I had to walk with my shopping bags to my vehicle. My car had no coverings on the head rest nor the rug. It was not vacuumed! I paid 815.00 for two new tires, and a vehicle check. No happy greetings or goodbyes just a drop off far away from where, I usually pick up my car, and into a dirty car afrer paying 815.00 for two tires. I'm disgusted, shocked and sad. Can't believe I was treated this way at a BMW More

RuiRuiRuiRuiRui,Rui great mechanic,Dave,Dave, Dave,Dave,Dave great.listener,great Cust. Rep. pleasant visit. Dave,Dave,Dave great.listener,great Cust. Rep. pleasant visit. More

Very Professionalism, reliability work, courtesy and punctuality. I am using BMW in Norwood since I bought My Z4. I always got an excellent and very professional work done in ma car with Ali K and also punctuality. I am using BMW in Norwood since I bought My Z4. I always got an excellent and very professional work done in ma car with Ali K and also Theresa. They are the BEST in town. More

The staff in the service department are friendly and helpful. My car was ready when expected. helpful. My car was ready when expected. More

BMW Gallery's attention to detail is wonderful Everything gets taken care of with zero problems. Everything gets taken care of with zero problems. More

Great service team to work with and always very helpful. They are the only dealership that I trust and go to. They are the only dealership that I trust and go to. More

Service was great the staff was friendly great experience would recommend and go back again would recommend and go back again More

This was my first experience with Norwood BMW service department. I was impressed with the level of professionalism and amenities provided by the Dealership department. I was impressed with the level of professionalism and amenities provided by the Dealership More

I was sitting in the waiting room waiting for my car speaking to somebody else that was there and he said he like BMW of Norwood too because they treat him right and me too that’s what I told him they d speaking to somebody else that was there and he said he like BMW of Norwood too because they treat him right and me too that’s what I told him they don’t take a long time with your car they get right to the point in a good people and Camron was my service manager or service consultant was very very very nice very personable get me to the point and I didn’t stay there long time In-N-Out and my friend that I was talking to said the same thing too and I told Cameron how everybody enjoyed BMW of Norwood it’s one of the best places to be More

Norwood Service team are professional and have great employees. Cameron handle my repair request with courtesy and fairness. He is a great person. Highly recommend! employees. Cameron handle my repair request with courtesy and fairness. He is a great person. Highly recommend! More