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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.8
1,382 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,382 reviews

November 05, 2023

They do not provide the best service but they talk a good one. It’s like every other dealer they just want your money. I took my car there for service and my moisturizer that was in the car went missing! More

by rmatos0292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Rodriguez
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Nov 07, 2023 -

BMW of Norwood responded

We are sorry to hear that you’ve had this experience. We worked very hard not to be the same as everyone else. I would like to hear more about your experience and hopefully resolve the issue. Please feel free to reach out to me at your convenience. Alex Archer, General Manager aarcher@bmwnorwood.com

November 03, 2023

I got my X5 regular service done. Very profession staff; starting with checking in to getting my car service paper work done. I’d highly recommend the BMX of Norwood dealershi More

by dcjan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannine
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Dec 02, 2023 -

BMW of Norwood responded

It's great to hear that your experience at BMW of Norwood for your X5's regular service was professional and seamless from check-in to paperwork completion! Recommendations based on positive service encounters are always valuable. Thank you for your business!

November 03, 2023

Amazing, would highly recommend to anyone looking to buy a car go to BMW. Liz, Jake and Tom are the best. Liz will never give up and goes above and beyond. More

by Michelle77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liz and Tome, Jake Archer
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Dec 02, 2023 -

BMW of Norwood responded

It's fantastic to hear about your positive experience with Liz, Jake, and Tom at BMW! Having a dedicated team who goes above and beyond, especially someone like Liz who's persistent and committed, can make the car-buying process exceptional. Congratulations on your new vehicle!

November 03, 2023

My car is great, so glad I purchased it. Everyone in Norwood BMW is knowledgeable and explain everything Theresa Mullen is my go to person she is great. The people checking my car in and out More

by NancyC50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Mullen 5stars, Despina Karalis-Palmeira
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Dec 02, 2023 -

BMW of Norwood responded

It's wonderful to hear that you're enjoying your BMW and that the team at BMW of Norwood has been consistently knowledgeable and pleasant. Theresa seems to have made a positive impression on you with her expertise and great service. Congratulations on your new vehicle!

November 03, 2023

Easy to set up appointment. Promotional pricing is more competitive than it use to be. Service Advisor provides all the info I needed. Communication is facilitated by easy to More

by wjay.reese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Martin, Michael Yousif, Dan MacDonald
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Dec 02, 2023 -

BMW of Norwood responded

It's great to hear that setting up an appointment was easy and that the promotional pricing is more competitive! Having a service advisor who provides all the necessary information and efficient communication through technology can really streamline the service experience. Thank you for your business!

November 02, 2023

They are efficient courteous and helpful. Teresa Mullen goes out of her way to provide superior service. Gold star 🌟 to your team! Bravo!!!!👏🏼👏🏼👏🏼 More

by Merci!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen
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Dec 01, 2023 -

BMW of Norwood responded

It's fantastic to hear about the efficient, courteous, and helpful service provided by Teresa and the team! When individuals like Teresa go above and beyond to ensure superior service, it truly stands out and contributes significantly to a positive customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 03, 2024 -

Merci! responded

Thank you!!

November 02, 2023

I own two BMWs right now purchased at this dealer. I have been a customer there for over 20 years and still go there even though I moved and now live closer to another major BMW dealer. More

by amsalan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne Rattie, Steve Martin, Alex Archer, Heather Dumas, Dan MacDonald
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Dec 02, 2023 -

BMW of Norwood responded

That's quite a testament to your satisfaction with BMW of Norwood! Being a loyal customer for over 20 years, despite living closer to another major BMW dealer, speaks volumes about the quality of service and the overall experience you've had with us. Thank you for your loyalty and business!

November 02, 2023

All employees were very customer friendly and supportive. I would definitely shop tat this dealership again . More

by Addpdd
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Francisco Coronel
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Dec 01, 2023 -

BMW of Norwood responded

Congratulations on your new vehicle! We are thrilled to have provided you with a friendlg sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Dropped car off for service Nicholas was the technician and took great care of understanding what repairs were needed and completed them to perfection must say he made the experience very stress free. More

by twalsh988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Nassif
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Dec 02, 2023 -

BMW of Norwood responded

It's fantastic to hear that you had a stress-free experience and that Nicholas provided care and understanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

I went today for a regular maintenance. The car was very professionally serviced at Norwood dealership. Well done! Thanks! More

by Ary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
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Dec 01, 2023 -

BMW of Norwood responded

It's great to hear about your positive experience with the regular maintenance at BMW of Norwood! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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