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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.8
1,382 Reviews
Call Dealership (781) 816-2389
View Awards

918 Providence Hwy

Norwood, MA

02062

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Showing 1,382 reviews

November 12, 2023

Neat and clean. Friendly staff and courteous service. Easy to deal with and great communication More

by nsriram73
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Macdonald, Heather Dumas
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Dec 01, 2023 -

BMW of Norwood responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

I have been doing business with BMW of Norwood since 1992. I get my BMWs serviced at this dealer, however, had a bad purchase experience 4 years ago and made the purchase at BMW of Peabody. More

by bsm0743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Mullen gets a 5 Star., Stan Sookal, Dan MacDonald
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Dec 02, 2023 -

BMW of Norwood responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. Thank you for your loyalty and business!

November 11, 2023

They do a very thorough evaluation with videos showing the issues. The only thing I have to say is BMWs are very high in price to maintain. More

by alme7926
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Antunes
Report | Print
Dec 02, 2023 -

BMW of Norwood responded

It's great to hear that BMW of Norwood provides a thorough evaluation of your vehicle's issues, using videos to showcase the problems. However, you've noted that maintaining BMWs can be quite expensive. This is a common observation with luxury vehicles due to their specialized parts and technology, which can contribute to higher maintenance costs. Thank you for your business!

November 10, 2023

Friendly enjoyed working with Sokol he is a good guy we liked him ok bye More

by Davidmbilodeau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sokal Sota, Paul Bonitto, Jr., Heather Dumas
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Dec 01, 2023 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Sokol provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 08, 2023

Everyone was very prompt and courteous and efficient. I would recomend to others for sales and service., More

by mgmarque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Lembo, Carlos Vasquez
Report | Print
Dec 01, 2023 -

BMW of Norwood responded

We are thrilled to hear that you had a prompt, courteous, and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 08, 2023

Courteous service. Everything that was mentioned was done . I’ve been going to this same dealership for 20 years More

by richardtraiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Lembo, Dan Drinkwater, Stan Sookal, Dan MacDonald, Ali Kooros, Carlos Vasquez, Danny Ventura, Cameron Wilmot, Despina Karalis-Palmeira
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Dec 01, 2023 -

BMW of Norwood responded

That's wonderful to hear about your continued positive experience with BMW of Norwood over two decades! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 07, 2023

It took more than 1 week to get my car back due to poor communication with service advisor. On my way back home, the low coolant notification came up… the fluids were never even checked. It’s so disappoint More

by Drandru121
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hayk - he was difficult to get follow up or calling me back leading to waste of time , Dan Drinkwater, Despina Karalis-Palmeira
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Nov 08, 2023 -

BMW of Norwood responded

Thank you for bringing this to my attention. I apologize for the lack of communication the long wait time to have your vehicle serviced with us and experience the inconvenience after. I would like an opportunity to fix this and to earn your business, please contact me at (781) 810-8982. I look forward to speaking with you. Alexander Archer, General Manager

November 05, 2023

Very good service in less the estimated time. Friendly, knowledgeable and helpful staff. Waiting area is noisy but will still be back for service More

by Chris
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme Snyder
Report | Print
Dec 02, 2023 -

BMW of Norwood responded

It's great to hear that despite a noisy waiting area, you still found the service at BMW of Norwood to be top-notch! Having friendly, knowledgeable, and efficient staff who deliver service in less time than estimated is definitely a plus. Thank you for your business!

November 05, 2023

Very pleased with the service I received today when I brought my 2018 Bmw in for service didn’t have to wait forever.and special thanks to Daniel Drinkwater he’s a wonderful guy -Excellent- More

by deloris72kk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
Report | Print
Dec 02, 2023 -

BMW of Norwood responded

That's fantastic to hear about your positive experience at the BMW service center! Efficient service without long wait times is always a plus. It's great that Daniel made your experience even better. Personalized service can truly elevate the overall experience. Thank you for your business!

November 05, 2023

Everybody over there make you feel like home very nice and they want to make sure you got everything you need More

by nir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa , Aleksandr Banar, Junior Rodriguez
Report | Print
Dec 02, 2023 -

BMW of Norwood responded

It's wonderful to hear that our team at BMW of Norwood creates such a welcoming and accommodating atmosphere! Feeling at home and having your needs catered to can truly enhance the entire experience. Thank you for your business!

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