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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,059 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,059 reviews

May 07, 2024

Easy sit to make appointments Excellent service on Arrival Very professional meeting with BMW rep asking the write questions and inquiring about issues with car Identifying recalls on the car Prov More

by BMW330e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Dumas, Carlos Vasquez
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May 09, 2024 -

BMW of Norwood responded

We are thrilled you had an excellent experience with BMW of Norwood! From making appointments easily to receiving excellent service upon arrival, meeting with a professional BMW representative who asked the right questions and inquired about issues with your car, identifying recalls, providing transportation to and from the dealership, explaining findings during an extensive check, and offering reasonable costs and discounts. We're glad to hear it was a positive experience, and we look forward to serving you again in the future!

Helpful
May 04, 2024

I’ve been a customer since 2016. Dan D in service is the best, very knowledgeable and great to work with. More

by aaleofanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater, Carlos Vasquez
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May 08, 2024 -

BMW of Norwood responded

We're thrilled to have had you as a loyal customer since 2016! It's great to hear that Dan in service has consistently provided excellent service and is a pleasure to work with. We appreciate your kind words and look forward to continuing to serve you for many more years to come!

Helpful
May 02, 2024

Really friendly stuff, professional sales experts. And they really tried to help me get the car I wanted! More

by Gavin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Yousif, Adrian Pirvu, Kyle Macdonald, Junior Rodriguez
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May 04, 2024 -

BMW of Norwood responded

Congratulations on your new vehicle! We're thrilled to have delivered a professional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
May 02, 2024

Jamie took care of me beautifully. She arranged a Lyft service to go home, when my car was ready, she called me and arranged another Lyft service for me to return to the dealership. Sh More

by ahsenoneil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme
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May 07, 2024 -

BMW of Norwood responded

It sounds like Jamie provided excellent service and took great care of you during your dealership visit! Arranging Lyft services, keeping you informed about your car's services, and ensuring a smooth process are all signs of a dedicated and attentive team member. Safe travels!

Helpful
May 01, 2024

Your sales representative was helpful however after I purchased the car she failed to return my phone calls, to answer some questions. More

by awtwwill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales, Liz Z
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May 07, 2024 -

BMW of Norwood responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 781-278-1417. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Alex H. Archer, V General Manager BMW of Norwood 781-278-1417 (office) aarcher@bmwnorwood.com

Helpful
April 30, 2024

The experience was great, Dan Drinkwater is the best! My vehicle was done quickly! I was definitely satisfied More

by Ashley S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater, Despina Karalis-Palmeira
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May 03, 2024 -

BMW of Norwood responded

We're delighted to learn about your positive experience and the great assistance provided by Dan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
April 29, 2024

Quick, professional response and easy process. My advisor Douglas took great care of me And was in constant communication. Only complaint is grumpy front desk lady. More

by asamia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Daugherty , Despina Karalis-Palmeira
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May 02, 2024 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Douglas provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 26, 2024

My pre owned purchase experience at Norwood BMW was exceptional. Everyone I dealt with was a pro. More

by Jsriela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas London, Carlos Vasquez
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Apr 30, 2024 -

BMW of Norwood responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
April 26, 2024

Extremely professional neat & clean. Paper work done on time there was a small xxxx up software side for finance application. Liz the sales person extremely good on top of all aspects More

by Rajush1225
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Archer
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Apr 30, 2024 -

BMW of Norwood responded

Congratulations on your new vehicle! We're thrilled that Liz provided you with a good sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
April 25, 2024

Excellent customer service from Jaime and Teresa Good communication and quick turn around. Thank you. More

by marcoantonio0509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime and Teresa
Report | Print
Apr 27, 2024 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Jaime and Teresa provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
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