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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.8
1,385 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,385 reviews

January 25, 2024

Terrific service department. Generous loaner program. Quick turnaround. Never had a problem! Highly recommend this particular BMW dealership. More

by EricaKelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayk
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Jan 26, 2024 -

BMW of Norwood responded

We're thrilled to hear that you had a terrific experience with the service department, appreciated the generous loaner program, experienced a quick turnaround, and have never had a problem. Thank you for the high recommendation. We appreciate your positive review and look forward to continuing to provide excellent service. Safe and happy driving!

January 24, 2024

Melvin was a great person to work with i am glad I got to work him More

by marvinrussell697
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
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Jan 25, 2024 -

BMW of Norwood responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 23, 2024

Dan is always a pleasure to work with 10 out of 10. He is very pleasant and has good customer service. More

by Nadine Honore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
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Jan 24, 2024 -

Nadine Honore responded

Please if going to BMW of Norwood ask for Dan Drinkwater. Always a pleasure to work with 10 out of 10. He’s the best.

Jan 25, 2024 -

BMW of Norwood responded

Thank you for the kind words Nadine! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 23, 2024

Visited for routine maintenance and some repairs. Received prompt and excellent service. Great awesome dealership More

by Khanzee1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anabel
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Jan 25, 2024 -

BMW of Norwood responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 21, 2024

Greeting people are friendly and my advisor Jayme is super nice and helpful. She recommended future services and showed me how to use the real key too. I appreciate her help. More

by May Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme
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Jan 23, 2024 -

BMW of Norwood responded

Thank you May for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 20, 2024

From the phone call to service to fixing my car and explaining the repairs. It’s has been a great experience. Please note, Marvin in service has been excellent and I could have not asked for a better More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin is not listed. Excellent service. 5 stars!
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Jan 23, 2024 -

BMW of Norwood responded

Thank you Sandra for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 20, 2024

Easy to book appointments. All staff is Welcoming, friendly, professional, understanding, clear Communication, cleanliness, timely, Awesome customer service! More

by Madhurivalluri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
Report | Print
Jan 23, 2024 -

BMW of Norwood responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 18, 2024

Leanne was very understanding & helpful. She stated, service would take 90 minutes! She was 100% accurate. Plus they washed the car. Well donev More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne Rattey, Despina Karalis-Palmeira
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Jan 24, 2024 -

BMW of Norwood responded

We're delighted to hear that Leanne was very understanding and helpful during your service experience. It's great that she accurately estimated the service time and that the team delivered within the expected 90 minutes. The added touch of washing the car adds to the overall positive experience. Thank you for choosing us, and we appreciate your positive feedback. We look forward to serving you again in the future!

January 18, 2024

this place is very clean, friendly welcoming, and professional! i went in today to get my car diagnosed expecting more headaches but i left with my car diagnosed and fixed! part was there the same da More

by TOMMVII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayk
Report | Print
Jan 24, 2024 -

BMW of Norwood responded

We're thrilled to hear about your 10/10 experience at BMW Norwood! It's fantastic that the place is very clean, friendly, welcoming, and professional. We're glad the diagnosis and fix for your car went smoothly, with the part available the same day. Thank you for choosing us, and we appreciate your positive feedback. We look forward to providing excellent service for you in the future!

January 16, 2024

Very aggressive marketing and sell up approach. I worked with a different service advisor since mine was not to be found while I waited and waited …. More

by remount.caldera04
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayk 5 stars , Despina Karalis-Palmeira
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Mar 02, 2024 -

BMW of Norwood responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

BMW of Norwood responded

Thank you for bringing this to my attention. I apologize that your service advisor was missing. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Alex Archer, General Manager General Manager aarcher@bmwnorwood.com

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