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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,145 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,145 reviews

July 21, 2023

Great services. Only thing that I experienced was that the loaner vehicle had previous uses belongings in it as well as tire inflation warnings. More

by pjmsr51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Kooros
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Dec 05, 2023 -

BMW of Norwood responded

Thank you for your feedback about the issues you encountered while using your loaner vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Alex H. Archer, V General Manager aarcher@bmwnorwood.com

July 21, 2023

The service was great and my service advisor was awesome. She kept me in the loop and explained everything to me. More

by Jmusto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen 10 Stars
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Sep 03, 2023 -

BMW of Norwood responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

July 20, 2023

Always got good service care . Carlos with other’s staff are great . Love my Bmw More

by cherfils
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
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Jul 25, 2023 -

BMW of Norwood responded

Thank you for your kind words for our staff, we appreciate it!

July 19, 2023

I needed service quickly and this dealership made sure that I was taken care of in my time frame and my wait was reasonable. More

by Brad Baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin!!!
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Jul 20, 2023 -

BMW of Norwood responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

July 18, 2023

Pleasure doing business there. Everything went as expected and on time. The whole staff is great and the overall experience was fantastic. More

by Mastersingh24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Laferrara, Paul Bonitto, Jr.
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July 17, 2023

The BMW GALLERY in Norwood is exceptional in every way. My salesman Roger Laferrarra was spectacular in getting me into the car I wanted. Paul the Genius (goes over electronics and car specs) very helpful More

by ragusabruno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa in service dept , Ian Cunningham, Roger Laferrara, Junior Rodriguez, Heather Dumas, Rodrigo Lembo, Despina Karalis-Palmeira
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Jul 17, 2023 -

ragusabruno responded

Roger LaFerrara, Paul, the genius, and all the service dept representatives that I see Teresa Mullen, Ridrigo and front desk are all so helpful.

Jul 18, 2023 -

BMW of Norwood responded

Thank you for your kind words for our staff, we appreciate it!

July 15, 2023

Have always been given good counseling on what needs to be taken care of, they are very reputable. Teressa is a true professional. More

by wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen 5 stars, Stan Sookal, Dan MacDonald
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July 14, 2023

Carlos (Vasquez? )was great to work with! Fun, energetic, knowledgeable and honest, and helpful. Thanks! More

by Jsshapiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
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Jul 14, 2023 -

Jsshapiro responded

Carlos Vasquez was great to work with! He was fun, energetic, knowledgeable, and honest , and helpful. Thanks Carlos!

Jul 14, 2023 -

BMW of Norwood responded

Thank you for your kind words for our staff, we appreciate it!

July 14, 2023

Norwood BMW helped me out of a difficult situation. My wife was driving up to meet me in NH and the low oil light went on and ac failed. We live in RI and have our BMW serviced there. I found Norwood o More

by bfriedman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin and Diana
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Aug 15, 2023 -

BMW of Norwood responded

Thank you so very much for your kind words! We are thrilled to hear that you and your wife were pleased with the service provided by our service staff in your emergency. At BMW of Norwood, it is always our pleasure to ensure your satisfaction with any of the services that we provide. We appreciate your business and thank you for your Five Star review!

July 12, 2023

Personnel were efficient and got car repaired on time . Service manager Teresa does a pretty good job More

by lennyleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen
Report | Print
Jul 13, 2023 -

BMW of Norwood responded

Thank you for your kind words for our staff, we appreciate it!

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