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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,279 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,279 reviews

November 17, 2023

Nick, and the rest of the BMW of Norwood staff is always terrific! Trustworthy, and great service! More

by craig.cohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Stravato
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Dec 01, 2023 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Nick provided trustworthy assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Awesome work no complaint at all Anabel Guerrero was very helpful i will definitely br back for more service More

by Eldominicano69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anabel Guerrero
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Dec 01, 2023 -

BMW of Norwood responded

It's fantastic to hear about your awesome experience and the helpfulness of Anabel! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

I took my BMW X7 to BMW Norwood when the check engine light went on. I made an appointment and asked for an oil change since the 7-month-old car had 5,000 miles on it. The service advisor informed me tha More

by George
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jayme Snyder
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Nov 16, 2023 -

BMW of Norwood responded

Thank you for bringing this to my attention. I apologize for the misunderstanding you experienced during your service visit. I would like an opportunity to fix this and to earn your business, please contact me at (781) 810-8982. I look forward to speaking with you. Alexander Archer, General Manager

November 15, 2023

The dealership has great service, friendly staff and a clean, comfortable waiting area. I would recommend its services. More

by BMW customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Martin, Dan Drinkwater
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Dec 01, 2023 -

BMW of Norwood responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

Service was prompt and my agent was excellence. The dealership was great I had the chance to look at the new models while waiting More

by malyacoub67
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dyna
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Dec 02, 2023 -

BMW of Norwood responded

Prompt service and excellent customer agents make a significant difference! It's great that you had the chance to explore the new models while waiting—getting a glimpse of the latest offerings can be an added perk during a service visit. Thank you for your business!

November 14, 2023

BMW Norwood never disappoint! As always, Teresa is friendly and professional and always has me in and out in a timely manner. When I need a loaner it’s never an issue. I highly r More

by tassiopm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen , Despina Karalis-Palmeira
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Dec 02, 2023 -

BMW of Norwood responded

It's fantastic to hear about your consistently positive experiences at BMW Norwood! Teresa's friendly and professional approach, coupled with their efficiency in getting you in and out promptly, along with seamless loaner services, speaks volumes about our commitment to excellent customer service. Thank you for your business!

November 13, 2023

Ive been going to the dealership for a while now and my service agent is amazing (Anabel). She became my best therapist friend. Always find away to make you feel she’s a family don’t you worry I’m gonna ma More

by gregorprevilon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anabel Guerrero
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Nov 13, 2023 -

gregorprevilon responded

The service was top notch and my agent was also wonderful every time I’m going to be at the service department I always wants to have Anabel for my service advisor. She’s very good at her job great customer service and always smile at you.

Nov 13, 2023 -

gregorprevilon responded

Xoxo for her

Nov 13, 2023 -

BMW of Norwood responded

We're so grateful for your loyalty! Anabel truly appreciates your kind words. We're glad to hear she's made your visits feel like family and ensured your car receives top-notch care. If you ever need anything else, we're here for you. Safe travels, and thanks for being part of our automotive family!

November 12, 2023

Neat and clean. Friendly staff and courteous service. Easy to deal with and great communication More

by nsriram73
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Macdonald, Heather Dumas
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Dec 01, 2023 -

BMW of Norwood responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

They do a very thorough evaluation with videos showing the issues. The only thing I have to say is BMWs are very high in price to maintain. More

by alme7926
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Antunes
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Dec 02, 2023 -

BMW of Norwood responded

It's great to hear that BMW of Norwood provides a thorough evaluation of your vehicle's issues, using videos to showcase the problems. However, you've noted that maintaining BMWs can be quite expensive. This is a common observation with luxury vehicles due to their specialized parts and technology, which can contribute to higher maintenance costs. Thank you for your business!

November 11, 2023

I have been doing business with BMW of Norwood since 1992. I get my BMWs serviced at this dealer, however, had a bad purchase experience 4 years ago and made the purchase at BMW of Peabody. More

by bsm0743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Mullen gets a 5 Star., Stan Sookal, Dan MacDonald
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Dec 02, 2023 -

BMW of Norwood responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. Thank you for your loyalty and business!

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