BMW of Norwood

My experience started off very well, salesman (Maximilian) was both polite and very well versed with the BMW product line. After some negotiation my car was ordered I was given tracking through m (Maximilian) was both polite and very well versed with the BMW product line. After some negotiation my car was ordered I was given tracking through my BMW garage. Tracking my car and interacting with the BMW genius staff was a great experience they are probably the nicest people I have dealt with over the phone. I would rate them a 10 out of 10!! Once my car arrived at the dealership the paperwork and delivery went smooth. The ride home in my new BMW with 13 miles on it not so smooth!! With in 30 minutes of highway driving the check engine light came on. I immediately contacted my salesman Maximilian and texted him a picture of the message that came up on the screen. Max called me back and then contacted the service department to check on the code. Both max and the service contact stated that they weren’t sure what the code was for. After some discussion about my work schedule and ability (due too being on call I work in the medical field) to return the car for service Max stated that he would see if he could have someone bring a car out to me and return my car for service. I was very happy to hear that but it never happened!! Instead I needed to have someone cover the rest of my shift so I could return my car to the dealer for service. The next day I was contacted by the service department stating that my car would need 2 sensors replaced and one of the two is on backorder estimated time for delivery August 10th ( 2 weeks). I realize things happen but I am still very disappointed with my BMW experience. My sales person has never reached out to me since to apologize or help the situation. This was my first luxury car buying experience and it was not at all what I had hoped for. More

My advisor is awesome nothing to complain very friendly staff at Norwood dealership Love this ply staff at Norwood dealership Love this ply More

BMW Norwood led by GM Alex Archer provides Exceptional Customer Service! They beat our Land Rover Norwood & Norwell to keep our business. This was our 3rd consecutive BMW we purchased from Alex Archer & B Customer Service! They beat our Land Rover Norwood & Norwell to keep our business. This was our 3rd consecutive BMW we purchased from Alex Archer & BMW Norwood! More

Aleks was excellent! All staff and service providers were outstanding, courteous, respectful and professional. This was my second lease, I’ll definitely be back! All staff and service providers were outstanding, courteous, respectful and professional. This was my second lease, I’ll definitely be back! More

Service ok. Rep ok. They fixed problem but I left with different issues with little help Rep ok. They fixed problem but I left with different issues with little help More

Ali is great! He is very professional and knows what he is doing. He is a problem solver and I feel that I can trust him with my vehicle needs. He has been the He is very professional and knows what he is doing. He is a problem solver and I feel that I can trust him with my vehicle needs. He has been the best service representative at BMW Norwood that I have worked with so far. He’s know his stuff about the vehicles and is quick to think of solutions. More