BMW of Norwood

I had my BMW towed to this location. It turned out the issue was a recalled starter that failed. They replaced the starter free of charge through the recall. Although the technician iden It turned out the issue was a recalled starter that failed. They replaced the starter free of charge through the recall. Although the technician identified several other issues, my service technician deferred all of the recommendations without asking me and did not respond by phone or text when I reached out to select one of the recommended services. Customer service was terrible but I am granting 2 stars because they did fix the most important issue and got my car to turn on again. Avoid BMW of Norwood service department if at all possible. More

Everything was on time and service was great. Highly recommend this dealership’s service department! Highly recommend this dealership’s service department! More

Chris helped me at BMW of Norwood. He went up and above getting me into the car that I wanted.. if you’re looking for a BMW, Chris is your man. He went up and above getting me into the car that I wanted.. if you’re looking for a BMW, Chris is your man. More

Service agvisors Jayme and Theresa are the best. They are why I purchased the car from thus deskership They are why I purchased the car from thus deskership More

I t was a very pleasant visit. Jayme was very helpful in making sure my issue was addressed. Jayme was very helpful in making sure my issue was addressed. More

Service Advisor Hayk is Beyond helpful. Makes me feel like family, I will never bring my BMW M cars anywhere else but where he is at bmw Norwood and never have for 3 years! Amazing service. Makes me feel like family, I will never bring my BMW M cars anywhere else but where he is at bmw Norwood and never have for 3 years! Amazing service. More

I had a very frustrating service experience due to repeated and poorly communicated delays. My vehicle stayed at the dealership far longer than initially quoted, forcing me to pay a significant amount repeated and poorly communicated delays. My vehicle stayed at the dealership far longer than initially quoted, forcing me to pay a significant amount out of pocket for a rental car. The lack of transparency and accountability around timelines was unacceptable and extremely costly. More

Great service from a great dealership I’ve been coming to BMW of Norwood for 25 years and they are still folks there like Dan MacDonald giving their customers great service. BMW of Norwood for 25 years and they are still folks there like Dan MacDonald giving their customers great service. More

Everyone is kind and work is done quickly. Hayk is a good service representative who is polite and professional. Hayk is a good service representative who is polite and professional. More

Service sales manager Dan was excellent, very professional and helpful. BMW Norwood has a very nice showroom and huge waiting area. Service crew are very helpful and curteous, except a girl who o professional and helpful. BMW Norwood has a very nice showroom and huge waiting area. Service crew are very helpful and curteous, except a girl who ordered a ride for me didn‘t have good manner. More