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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,279 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,279 reviews

January 20, 2024

Easy to book appointments. All staff is Welcoming, friendly, professional, understanding, clear Communication, cleanliness, timely, Awesome customer service! More

by Madhurivalluri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
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Jan 23, 2024 -

BMW of Norwood responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 18, 2024

Leanne was very understanding & helpful. She stated, service would take 90 minutes! She was 100% accurate. Plus they washed the car. Well donev More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne Rattey, Despina Karalis-Palmeira
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Jan 24, 2024 -

BMW of Norwood responded

We're delighted to hear that Leanne was very understanding and helpful during your service experience. It's great that she accurately estimated the service time and that the team delivered within the expected 90 minutes. The added touch of washing the car adds to the overall positive experience. Thank you for choosing us, and we appreciate your positive feedback. We look forward to serving you again in the future!

January 18, 2024

this place is very clean, friendly welcoming, and professional! i went in today to get my car diagnosed expecting more headaches but i left with my car diagnosed and fixed! part was there the same da More

by TOMMVII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayk
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Jan 24, 2024 -

BMW of Norwood responded

We're thrilled to hear about your 10/10 experience at BMW Norwood! It's fantastic that the place is very clean, friendly, welcoming, and professional. We're glad the diagnosis and fix for your car went smoothly, with the part available the same day. Thank you for choosing us, and we appreciate your positive feedback. We look forward to providing excellent service for you in the future!

January 16, 2024

Very aggressive marketing and sell up approach. I worked with a different service advisor since mine was not to be found while I waited and waited …. More

by remount.caldera04
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayk 5 stars , Despina Karalis-Palmeira
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Mar 02, 2024 -

BMW of Norwood responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

BMW of Norwood responded

Thank you for bringing this to my attention. I apologize that your service advisor was missing. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Alex Archer, General Manager General Manager aarcher@bmwnorwood.com

January 15, 2024

I went in for an oil and filter change. They extended me an offer for 3 years of unlimited oil / filter changes at $225. That's an exceptional offer by BMW! The service manager, Teresa Mull More

by holl_4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen
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Jan 18, 2024 -

BMW of Norwood responded

It's fantastic to hear that you received an exceptional offer from BMW for 3 years of unlimited oil and filter changes. It's also great that our service manager, Teresa, consistently looks out for the best interest of customers, and you've had a positive experience with her over the past 6 years. Recommendations based on such positive interactions speak volumes. We appreciate your business. We look forward to assisting you in the future.

January 11, 2024

Fantastic experience with Dan Drinkwater at BMW of Norwood. Top level service, clarity and transparency throughout! More

by russmartin44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
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Jan 13, 2024 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Dan provided fantastic assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 11, 2024

Dan Drinkwater is the best! Always a pleasure to work with him. He makes getting my vehicle serviced easy and simple. Very excited to be working with him again. I never leave di More

by nicole.chester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
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Jan 13, 2024 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Dan provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 08, 2024

I'm 78 years old and have owned over thirty cars. BMW of Norwood is the best dealership I've ever done business with and my service advisor, Carlos, is a great guy who handles every detail as if it w More

by Mark Cohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniela Narvaez-Tigreros, Carlos Vasquez
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Jan 10, 2024 -

BMW of Norwood responded

It's wonderful to hear about your positive experience with BMW of Norwood and your service advisor, Carlos! Finding a dealership that stands out after owning over thirty cars speaks volumes about our exceptional service. Carlos's attention to detail and personalized care truly make a difference, reflecting a genuine commitment to ensuring the best service for customers. Thank you for your loyalty and business!

January 07, 2024

Hayk was extremely helpful and kept me up to date throughout the process of repairs. More

by e-dugas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayk
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Jan 09, 2024 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Hayk provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 06, 2024

Quality service, helpful staff, good communication, comfortable waiting space with coffee drinks and snacks. Loaner cars available. More

by Hsulli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anabel Guerrero
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Jan 09, 2024 -

BMW of Norwood responded

We are thrilled to hear that you had a Quality experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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