BMW of Norwood

Jacques was okay. He seemed distracted. The good - the intake, Making the online appointment, finding a time that worked with my schedule. Jacques took my car o He seemed distracted. The good - the intake, Making the online appointment, finding a time that worked with my schedule. Jacques took my car out of the car wash line after I had to remind him. The okay - Jacques started off calling me mark. After I introduced myself as Samuel, he took it upon himself to call me sam. I asked him how to pronounce his name and he gently corrected me when I was off. Apparently he didn't feel it was necessary to determine my preference. Next, I asked him for no car wash at the beginning as I was under a time constraint. I had to remind him again when he told me my wait was delayed due to the car wash. Lastly, there were items found that needed attention. Previous advisors would come find me and help me understand what was found and if they could schedule me in. Jacques never came around and I just went through the text link and declined the items to be addressed. Overall, Jacques seems to be good but his interactions with me was lacking. I'm sure it was an off day for him. Thanks for the awesome oil change plan and ease of scheduling! More

Always provide great service. Never a problem getting an appointment and they go out of their way to provide a ride home if needed or a car if needed. Never a problem getting an appointment and they go out of their way to provide a ride home if needed or a car if needed. More

Very excellent service today Also bought a new car Perfect sales person. Daniela This dealership has been super for the past 25 years car Perfect sales person. Daniela This dealership has been super for the past 25 years More

All involved were courteous friendly and very helpful. They took less time than expected. The facilities were clean and comfortable. They took less time than expected. The facilities were clean and comfortable. More

I have consistently received outstanding service through this dealership. Recently I had an issue with being notified in a timely manner that my vehicle was ready, after having additional work done that wa this dealership. Recently I had an issue with being notified in a timely manner that my vehicle was ready, after having additional work done that was identified during the inspection. Great customer service was provided by the manager politely and professionally listening to what happened and then appropriately addressing it. Things happen, but great customer service occurs in the ability to listen without defending and then taking appropriate action to ensure the issue doesn't happen again - Well Done! More

I have been a customer of BMW of Norwood for more than 5 years. I am very satisfied with their customer service and professional environment. years. I am very satisfied with their customer service and professional environment. More

I have been a customer of this dealership for 20yrs now. The service department is one of the best that I have encountered. My experience there has always been exemplary from the courteous staff, quality of The service department is one of the best that I have encountered. My experience there has always been exemplary from the courteous staff, quality of work, providing me with explanations of all work that needs to be done. My service advisor, Dan, has been taking care of my car for several years now and hopefully will continue to do so for many more! More

They were very proficient at their job. That made me happy. I would return again That made me happy. I would return again More

Didn’t have to wait much to be served. When the advisor explained to me that something needs to be done sooner rather than later, which will take much longer than I expected, she called m When the advisor explained to me that something needs to be done sooner rather than later, which will take much longer than I expected, she called me a ride home and a ride to pick up when the car was ready. I was also able to get somebody to reset my login to fix a couple minor issues at a moments notice despite them being extremely busy. Very satisfied this time. More

Great service and very accommodating. I appreciated the video of the necessary work as well as the honest assessment. I appreciated the video of the necessary work as well as the honest assessment. More