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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,142 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,142 reviews

December 29, 2023

They did not vaccum my car. I spent alot of money here. Also, they were pricing me before my car was even looked at. More

by cassandralaurent48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not Sure
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Jan 04, 2024 -

BMW of Norwood responded

We apologize that the car was not vacuumed to your satisfaction. Please allow us to provide an express detail on your next visit. As far as offering services before the vehicle is seen, we are aware, at check-in, of the services being called for by the computer in your vehicle. The key read gives us a head start on necessary maintenance items. These items would be verified by our technician before performance or charge. Sorry for the inconvenience. Alex H. Archer, V, General Manager aarcher@bmwnorwood.com

December 28, 2023

Well my car was in the shop for three weeks and my car still vibrates violently - which is why I brought the car there to begin with. That being said my service consultant was great and a good communicat More

by Krbtxesquire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne Rattey
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December 27, 2023

Service was excellent and work performed as discussed. Done quickly with no hassle and quick processing. More

by j.segel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne Rattey
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Dec 29, 2023 -

BMW of Norwood responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 26, 2023

Inviting appearance wit cleanliness, professional staff and extremely accommodating schedule. Keep up excellent services. See you soon. More

by Lbettencourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
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Dec 27, 2023 -

BMW of Norwood responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 23, 2023

The experience was Professional and response was prompt. Overall the experience was very positive and honest. More

by Rasanuk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pavlo Hoshovsky, Heather Dumas
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Dec 27, 2023 -

BMW of Norwood responded

Congratulations on your new vehicle! We are thrilled to have provided you with a positive sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Very attentive staff and professional experience. I do not have many issues with the car but when I do, I am very confident coming to BMW of Norwood. More

by JC01075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin , Daniela Narvaez-Tigreros, Dan Drinkwater, Carlos Vasquez
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Dec 28, 2023 -

BMW of Norwood responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

Great service, Melvin was very nice and explained in detail the services that were needed and took care of everything ! More

by mariatb21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Despina Karalis-Palmeira
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Dec 21, 2023 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Melvin provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

BMW of Norwood is the best service ever. I’ve owned Mercedes, BMW, Jaguar, Lexus, Infinity and all the rest. Not only is BMW the best, but their service department is superb. I work with bot More

by Matt F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa and Leanne in service
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Feb 02, 2024 -

BMW of Norwood responded

Thank you for sharing such a glowing review of your experience with BMW of Norwood! We're thrilled to hear that you find their service department to be superb and that Leanne and Teresa have been exceptionally kind and helpful. It's wonderful to know that you feel treated like family. Your enthusiasm for BMW and our service is greatly appreciated, and we're glad to hear that you're enjoying the experience of owning a BMW, especially the M car. Thank you for choosing BMW of Norwood!

December 18, 2023

Jayme is always pleasant to work with and she is very attentive and accommodating. Overall my dealer experience is always great ! More

by leslie.pina001
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme
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Dec 20, 2023 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Jayme provided attentive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 17, 2023

I had some questions about the final repair bill and they worked to resolve them. More

by Krichardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t work with any of these people.
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Dec 19, 2023 -

BMW of Norwood responded

It's great to hear that the team worked to resolve any questions you had about the final repair bill. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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