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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,142 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,142 reviews

February 20, 2024

Hayk Devtyan, my service advisor was courteous and took the time to listen to my needs. He was very kind and provided superb customer service. I felt heard when it came to having my issues with my vehicle More

by Sandra P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayk Devtyan- 5 stars , Despina Karalis-Palmeira
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Feb 24, 2024 -

BMW of Norwood responded

We're thrilled to hear that Hayk, your service advisor, provided courteous and attentive service. It's fantastic that he took the time to listen to your needs and addressed your vehicle issues, leaving you extremely satisfied. Your kind words about Hayk are appreciated, and we're glad he made your experience with us a positive one. Thank you for choosing us, and we appreciate your positive comments about Hayk and our service!

February 20, 2024

Leeann is an amazing service advisor. knowledgable, accommodating, and excellent customer service. One of the main reasons I use your dealership for my service More

by Bronc5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leeann
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Feb 24, 2024 -

BMW of Norwood responded

We're thrilled to hear that Leeann has provided you with amazing service as an advisor. Knowledgeable, accommodating, and excellent customer service are qualities we strive for, and we're glad to know that she has been a key reason for choosing our dealership for your service needs. Thank you for choosing us, and we appreciate your positive feedback! We look forward to continuing to provide excellent service in the future!

February 18, 2024

Exceptionally welcoming crew. Recognize you with name and greet properly to give a personal touch More

by Muqi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Kooros, Carlos Vasquez
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Feb 20, 2024 -

BMW of Norwood responded

Thank you for the kind words Muqi! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 17, 2024

My oil change was done fast , my advisor was super nice! All around great experience! More

by Cmoure1072
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme Snyder
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Feb 23, 2024 -

BMW of Norwood responded

We're delighted to hear that your oil change was done quickly and that you had a great experience with your super nice advisor! Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future. Safe travels!

February 17, 2024

Exceptional service and accommodating. The service always has time for me an my twin brother. More

by Pas1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa, Jayne and Leanne
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Feb 23, 2024 -

BMW of Norwood responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 17, 2024

Very smooth purchase of my vehicle. I had positive interactions with Kapryse, Sarah, and Pavlo. All of them were helpful, knowledgeable and easy going. Very good experience at this deal More

by jrogers2268
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kapryse Hall, Sarah Elsmore, Pavlo Hoshovsky
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Feb 23, 2024 -

BMW of Norwood responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

February 12, 2024

Dan is extremely helpful and takes care of his clients ‘ . Conscious and kind . I would recommend him to anyone More

by Cedarden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
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Feb 14, 2024 -

BMW of Norwood responded

It's fantastic to hear that Dan has provided you with excellent and caring service. Recommendations from satisfied customers like you are invaluable. We're here to help!

February 12, 2024

Very friendly and always fulfill my needs. . My service manager, Jayme Snyder, is great and knowledgeable More

by Car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme Snyder is my service manager now, since, Dan MacDonald retired
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Feb 13, 2024 -

BMW of Norwood responded

It's wonderful to hear that you had a positive experience with the friendly staff and that your service manager, Jayme, was great and knowledgeable. We're here to help!

February 11, 2024

Easy to get appointment. Good communication regarding vehicle status, great service advisor. Video of car inspection was informative. More

by pccallahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne
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Feb 13, 2024 -

BMW of Norwood responded

We're pleased to know that scheduling an appointment was easy and that you had good communication about your vehicle's status. It's great to hear that your service advisor was helpful and that the video inspection provided valuable information. Safe travels!

February 08, 2024

Love the X3. Made an appointment ahead of time and our sales person was great. Visited another dealership and had a terrible experience- was ignored. More

by paprika.sunrise.0r
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thomas London
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Feb 10, 2024 -

BMW of Norwood responded

We're thrilled to hear that you love the X3 and had a positive experience with us! Making an appointment ahead of time and having a great salesperson are key elements we strive for. We're sorry to hear about your less-than-pleasant experience at the other dealership, and we're glad you chose us. We appreciate your business and look forward to serving you in the future.

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