BMW of Norwood

Done quickly, understood what I wanted, got me in and out quickly. Thank you Doug quickly. Thank you Doug More

The service advisor Hyad was excellent to work with. I found him to be intelligent, professional, and easy to talk to about all things BMW. The service manager Theresa was excellent, as well. I found him to be intelligent, professional, and easy to talk to about all things BMW. The service manager Theresa was excellent, as well. More

The service is excellent and they get you in and out. Very helpful and always friendly. Very helpful and always friendly. More

Great dealer very professional not pushy made the purchase experience very pleasant would recommend to anyone purchase experience very pleasant would recommend to anyone More

I had a great experience when I Dropped off my car But after that, I received a call from Timothy, letting me know that my car would not be ready in time for pick up and to leave it for the rest of the we after that, I received a call from Timothy, letting me know that my car would not be ready in time for pick up and to leave it for the rest of the weekend and pick it up on Monday. Monday, I received no call so called them, and I was told someone would call me back (they referred to Timothy) and I never got a call back . Tuesday, I called to find out the status and received a lot of attitude from Tina the cashier. She proceeded to let me know that she already spoke to a family member of mine “ The man in charge “ Which was completely inappropriate as it was a false/offensive statement. And when I asked to speak to a supervisor, Teresa, I was put on hold, and when they picked up the phone, they immediately hung up on me. I called back and it was Tina the cashier who picked up. She immediately let me know that the supervisor would call me back because she was too busy. I was also busy at work but had to call back to try and speak with someone 2 days in a row to find out the status of my vehicle. I received two missed calls and a voicemail from Tina the cashier. She said in the voicemail that my car was ready for pick up and my paperwork was complete. I did not get to speak to a supervisor and express my concerns and frustrations. My car was picked up and I still have not heard back from the supervisor, teresa. More

This dealer’s service and customer care was excellent. The service advisor was attentive and delivered all that was expected in an efficient and timely manner. The service advisor was attentive and delivered all that was expected in an efficient and timely manner. More

Friendly and professional no pressure sales pros offering support and knowledge. The buying experience was great! support and knowledge. The buying experience was great! More

Kyle Macdonald was an amazing sales rep Professional, diligent, patient, responsive, incredibly knowledgeable and considerate Gave us just info we need to decide without pressure He is a perfect ambas diligent, patient, responsive, incredibly knowledgeable and considerate Gave us just info we need to decide without pressure He is a perfect ambassador for any dealership He was the major reason we worked with this dealer for a purchase of our first BMW and we received a very attractive offer and proposal from Kyle Between our order and final pickup, Kyle had done everything to exceed our expectations, including having the vehicle exactly what and when he projected. He has delivered a vehicle with everything we requested and more; all within finance parameters that matched our budget targets. Kyle was also patient and sensitive to our personal circumstances that required special attention. I would highly recommend BMW Norwood and Kyle to anyone who asks about BMW dealers. In addition, all of the supporting team, including Carol Lynne and Junior in Finance; as well as Genius Gabe, together with oversight input from Kapryse, contributed collectively to make the purchase and driveway experience as flawless as can be. In 55 years of my car buying and leasing track record, Kyle and the team created clearly the least stressful process . . . at a time when that outcome was important to us. More

Great customer service and follow up they always assist and give step by step. I’ve been a customer since 2017 and would recommend to everyone. It’s always been a great experience. and give step by step. I’ve been a customer since 2017 and would recommend to everyone. It’s always been a great experience. More

perfect salesmanship and service. that is reason i am in process of buying 5th bmw from this dealer that is reason i am in process of buying 5th bmw from this dealer More