BMW of Norwood

Efficient stress-free experience. Accurate estimate of time to wait. Friendly service. Explained services before providing. Did not upsell. Annabel my service rep gave me updates th Accurate estimate of time to wait. Friendly service. Explained services before providing. Did not upsell. Annabel my service rep gave me updates that were very helpful. Well done. More

Looks nice and good business. First time going to bmw and the staff helped me out no problems First time going to bmw and the staff helped me out no problems More

Great team in the front and back of the house! From Adrien on the sales floor to Daniel on the service side to Stan who is the absolute BEST…. From Adrien on the sales floor to Daniel on the service side to Stan who is the absolute BEST…. More

Advisors are very knowledgeable and helpful and the service personnel are very thorough, honest and competent. Very refreshing to have them inspect an issue (eg like brakes) and tell you that they do service personnel are very thorough, honest and competent. Very refreshing to have them inspect an issue (eg like brakes) and tell you that they do not need to be replaced yet! The facility and waiting area is very clean and comfortable too. More

The usual poor customer service. Out of state buyer, called over 10 times to ensure I lock in a sale. Explained I’ll pay full ask - just need to see pictures of car as it had not bee Out of state buyer, called over 10 times to ensure I lock in a sale. Explained I’ll pay full ask - just need to see pictures of car as it had not been loaded online yet. They then sold the car to “someone who walked in 30 minutes after the sales manger asked a sales rep to call me”. I called Friday AM regarding a car “coming soon”, but with no photos or video yet. I was told by multiple people “it’s in the service shop” and they’ll have someone contact me. Rep who I spoke with (Robert) explained he was new and he’ll follow up… which he did not. He didn’t even know how the BMW extended warranties work, yet he’s the one you task with following up on an inquiry for a $80k car?? Ok. He was pretty informed on the extra fees Norwood charges for out of state buyers though. He made sure to review that with me a few times and confirms I was ok with it. I call again at 9am EST the next day which is 6AM my time to speak with Brianna who actually sends me an ipacket. She is very nice, apologizes and too goes over their almost $1k out of state fee … and again confirms if I’m ok with it. I tell her I am and “I want to buy the car today - please connect me with a Sales Rep”. She tells me she’ll have to talk to her sales manager and get back to me. Again, no response. I call back - speak again to her — she tells me “the car is in the service shop being prepared and it’s not accessible to view currently ”. I tell her again - “I I will pay full ask, finance with your dealership— just show me the vehicle and I will send payment”. She even referred me to a shipping company for a quote while she gets someone to work with me. I promptly get a call from the Internet Sales Manager shortly after, Sarah. I was assured by her that since I was the first person to reach out, I have first priority. “This car is a unicorn and is in amazing condition” she says. Sarah goes on to explain there may be weeks of delay due to title issue. I again say I want to buy the vehicle regardless, just please show it to me and I will send payment today. I again stated verbatim “ I’m the ideal customer, I will pay full ask and finance through you - just show me the vehicle and I will send payment now”. I was told she will have a sales rep reach out to do a video walk around. Crickets again….. I send a follow up email about 3 hours later - no response. I then get a text almost 2 hours after my email informing me that the car was “just” sold. This was FINALLY now a sales rep reaching out — only to tell me someone walked in and bought the car. She tells me “ I can see in our system you’ve been trying to connect with someone since yesterday morning” (this was now almost 7pm EST). “I see multiple emails and texts from your correspondence. I even see an email at 1:57pm today from Sarah saying you’re interested, willing to pay full price and to call you” …. But 30 minutes later, someone walked in and put a payment down on the car. HUH? I couldn’t see the vehicle after over 24 hours of asking, multiple calls and emails — AND agreeing to pay a $1k out of state fee —- but this random person picks the best time in HISTORY to just walk-in and see the car ready, available & prepped for sale? Needless to say - unicorn gone immediately. I understand the sales process - but c’mon now. I lose out on a sale because of your dealership’s incompetence with communication? I get it — there are many reviews like this, so who cares …. But extremely shocked since everyone I spoke to was informed I will send payment now — just show me a picture or video of the car. What else must I do? I’m literally throwing money at you to solidify this deal as I too realize how unique this car was. It is what it is …. But I guess buyer beware of the their kindness and lack of professionalism. Giving me the illusion I’m first in line, providing me the transport company info to prepare for shipping and then selling the car to someone else is just wrong. More

Mr. Danial Drinkwater went out of his way to call BMW North America to have them to cover a major repair that just past warranty period for a few days. We are really grateful for his superb effort in cu North America to have them to cover a major repair that just past warranty period for a few days. We are really grateful for his superb effort in customer care. The car is fine and clean after the service. We appreciate it. Thanks Jojo More

Overall my service experience went great from start to finish and Douglas was super kind and communicative and address my all my concerns all the way through finish and Douglas was super kind and communicative and address my all my concerns all the way through More

Everyone was very kind and professional. I would highly recommend this dealership to my friends and family. I would highly recommend this dealership to my friends and family. More

I recently purchased a BMW from BMW of Norwood. To say my experience was anything short of fantastic would be an understatement. I had the pleasure of working with Natasha Diaz as my salesperson, a To say my experience was anything short of fantastic would be an understatement. I had the pleasure of working with Natasha Diaz as my salesperson, and I truly cannot say enough positive things about her, but more on that later. From the moment I called the dealership very early on a Monday morning, Bianca, who answered, was exceptionally helpful and knowledgeable, pairing me with a salesperson promptly. Over the course of the next week or so, I made numerous calls to the dealership with questions, and each and every time Bianca and her colleague Robert were quick to answer my calls, and transfer me to the correct person without posthaste. At the dealership, for the financing portion of the sale, I had the pleasure of working with Leslie. Leslie was nothing short of absolutely exceptional. She explained all my financing options clearly, with no attempts made at deception or obfuscation on what my rate, terms, and payments would be which I really appreciated. I also felt no pressure to purchase any warranty products or the like, and was fully empowered to make the decisions that most made sense for me. Towards the end of the sale process, as requested, I was presented with fully notarized original copies of all the paperwork signed that day, courtesy of onsite notary Andrea. This was especially helpful to me for dealing with my state’s Department of Motor Vehicles, and thus I am very grateful to Andrea for all her hard work in notarizing my documents. And last but not certainly not least, I would like for express my deepest gratitude and appreciation for my saleswoman Natasha Diaz. Natasha was nothing short of exceptional over the course of the time I got to work with her. From the moment I was connected with her, she was extremely knowledgeable, helpful, and patient, all traits I deeply appreciated. Natasha not only catered to my every whim, like requests for additional photos of videos of the car, but was proactive about giving me as much information on the car as possible. Once we had agreed on price over the phone, Natasha moved quickly to allow me to put a deposit on the car to hold it in my name. This meant that while we were waiting on the title to come in from the Massachusetts RMV, which would take a week or so, the car was effectively mine, which gave me a lot of peace of mind. What I appreciated the most about working with Natasha was her patience. As an out of state buyer multiple hours away, I had a litany of questions about the car, and I believe I called her no less than 20 times over the course of the sale process as we were waited on the car’s title to come in (this was necessary before the dealership was legally allowed to sell me the car). Natasha answered each and every time and was not only helpful, but eager to help and this made me much more at ease. I also appreciated the fact that Natasha took care of all the paperwork prior to my arrival at the dealership. This meant that after my multiple hour trek to the dealership, I was in and out in no time, with no hassle whatsoever. I also love the fact that there were no last minute price additions once I got to the dealership. The price Natasha quoted to me over the phone is the price I paid, and not a cent more. Being an out of state buyer, I had some unorthodox requests regarding vehicle registration and titling. Natasha not only worked with me on these asks, but advocated on my behalf to her management to help facilitate this car sale. I really cannot emphasize enough how much time, effort, and work Natasha put into ensuring that this transaction went smoothly. For this, I will be forever grateful. I would also like to shoutout finance manager Junior. I was connected with him when I had some unique questions and he was patient and helpful with me, assuaging any concerns or fears I had. I really enjoyed my car buying experience at BMW of Norwood, and would not hesitate to come back! More

Customer service was excellent and the employees were kind and welcoming. Would definitely bring my car back for service. kind and welcoming. Would definitely bring my car back for service. More