BMW of Norwood

Amazing service provided by both service advisor and service manager. Wouldn’t take my car anywhere else! service manager. Wouldn’t take my car anywhere else! More

Went in for a simple routine service, ended up staying there for more than 4 hours, despite the service agent kept telling me it will be done soon. Never once he notified me, it was me going up to check w there for more than 4 hours, despite the service agent kept telling me it will be done soon. Never once he notified me, it was me going up to check with him for status every hour. Not happy with my service there at all. More

Excellent customer service Service advisor always communicating. Carlos Vazquez’ is the best. Always a pleasure communicating. Carlos Vazquez’ is the best. Always a pleasure More

I always have a great experience at BMW of Norwood especially due to the phenomenal service from Anabel who’s my service advisor. Anabel is a great communicator, extremely professional and always have especially due to the phenomenal service from Anabel who’s my service advisor. Anabel is a great communicator, extremely professional and always have a solution. More

Awesome customer service is great time waiting is efficient tech are great thank you for your service efficient tech are great thank you for your service More

Service advisor Hayk Davtyan was communicative, available and informative. Service was thorough and comprehensive. Great team! and informative. Service was thorough and comprehensive. Great team! More

I was in the area so I called in to make an appointment for an oil change and an inspection sticker. They quoted me $100 on the phone and they knew what car I was driving. I got to the dealership and they for an oil change and an inspection sticker. They quoted me $100 on the phone and they knew what car I was driving. I got to the dealership and they told me that it was triple the cost so I said that is not what I was quoted on the phone but the service advisor gave me a reasonable quote of $129. Car went in for almost 2 hours. Service advisor came out stating there was a nail in the tire and would not patch it, but only replace the tire. I said just leave it and I will have it patched as I have done so many other times with run flats and never had an issue. I now believe that that was done just trying to make up some money on the loss of the oil change quote. I took it to another garage right away and none of the tires had a nail. I called twice and left voicemails with no response. Just poor service, never received the inspection sticker and I was told by locals that I should have never gone there in the first place. We have purchased many BMWs from Norwood and Norwell over the years and it’s unfortunate that this is how BMW service operates and has a reputation for it. More

Went in at 2:30 appointment for an oil change. Was there until 5:45pm and learned there was a multi point inspection done to upsell services I didn't ask about. Very disappointing Was there until 5:45pm and learned there was a multi point inspection done to upsell services I didn't ask about. Very disappointing More

Took me same day and solved all my problems so it was safe to drive into my vacation week. safe to drive into my vacation week. More

The dealership was state of the art, clean, and all employees were courteous, helpful, and very professional. employees were courteous, helpful, and very professional. More