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BMW of Norwood

Norwood, MA

4.7
1,775 Reviews

918 Providence Hwy

Norwood, MA

02062

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Showing 1,775 reviews

December 17, 2025

Chau was my sales person, she was kind, patient, and easy to work with, loved working with her. She kept in communication with what was next to get me into my car. Finance Manager was also super helpful, hel More

by Gabby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chau
Dec 19, 2025 -

BMW of Norwood responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Norwood. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 16, 2025

Customer service is top notch. They are professional, friendly and they put your mind at ease. No job is to small for them to do, they have coupon that can help offset some of the More

by Diva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Daughton
Dec 19, 2025 -

BMW of Norwood responded

Hi Diva, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 15, 2025

Thank you once again Michelle Bras for helping me maintain my vehicle and answering important questions about everything. More

by Joao Lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bras
Dec 20, 2025 -

BMW of Norwood responded

Hello, thank you for your kind review; we are happy to pass along your comments to Michelle Bras here at BMW of Norwood! We do hope we can be of assistance in the future. Take care!

December 14, 2025

Always friendly and consistent service. Sean Kelly is the service dept. was pleasant and kept it real. Much appreciated. More

by amb1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kelly
Dec 20, 2025 -

BMW of Norwood responded

Hello, we're happy you found Sean Kelly to be so supportive during your experience here at BMW of Norwood. We do hope we can be of assistance in the future. Take care!

December 13, 2025

Internet Sales was quick to respond but did not follow through, which means the car I was interested in was sold to someone else. Very poor communication. I would not recommend buying a vehicle over the More

by csalter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bianca Ferguson
Dec 20, 2025 -

BMW of Norwood responded

Chris, we sincerely apologize for the communication breakdown regarding the vehicle you were interested in. Please feel free to reach out to me at ttoppan@group1auto.com I would like to discuss your specific needs and explore another vehicle that may interest you. Thank you for your patience and understanding. We hope to have the opportunity to regain your business. Sincerely, Tom Toppan General Manager - BMW of Norwood

December 13, 2025

Very professional service dept. , very attentive dept., quick service and friendly environment. Location is easy to get to. More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayk Davtyan
Dec 20, 2025 -

BMW of Norwood responded

Hi Luis, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 13, 2025

Great service team! Fast efficient service! The team made sure that the car was properly evaluated and that the needed services were provided. More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Dec 20, 2025 -

BMW of Norwood responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2025

Great experience as always. Car was also washed and cleaned when I got it. Good experience. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle and Theresa
Dec 20, 2025 -

BMW of Norwood responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 12, 2025

Great customer experience. My wait time was accurately communicated. The lounge srea is very comfortable and welcoming. More

by Lucyp7468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anabel
Dec 20, 2025 -

BMW of Norwood responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 12, 2025

The service area and the service staff are great. They are very efficient and thorough. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa and Jenny
Dec 20, 2025 -

BMW of Norwood responded

Hello Steve, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

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