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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,271 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,271 reviews

October 07, 2024

This dealership did a phenomenal job of getting me in for service same day and quickly assessing the problem and fixing it. They also have a parts department with experienced, professional, and kind people w More

by AsclepiusMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Oct 26, 2024 -

BMW of Norwood responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 07, 2024

Very efficient and timely communications. Service was explained and delivered quickly. Pleasant experience. Thank you. More

by pdmason1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
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Oct 26, 2024 -

BMW of Norwood responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 06, 2024

Was attended to promptly and my issue was resolved. Now we can drive the car in peace. More

by Jose silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annabell
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Oct 12, 2024 -

BMW of Norwood responded

Hi Jose, thank you for taking the time to let us know how we did. We hope you have a great day!

October 03, 2024

Nice waiting area. Service advisor was quick. Took me early for my service appointment. Took 2 hours to change oil and inspection sticker More

by beckyb641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
Report | Print
Oct 06, 2024 -

BMW of Norwood responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 02, 2024

I was told on the phone that the change the oil would take about 12:20 hour but instead there was no update given to me and I was there for 2 1/2 hours and I was the very first customer of the day being More

by Mkatzmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Oct 05, 2024 -

BMW of Norwood responded

Mkatzmd, We sincerely apologize for the extremely disappointing customer service you've received concerning the extended wait time. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at aarcher@bmwnorwood.com, I would like to discuss how we can regain your trust. Sincerely, Alex H. Archer, V General Manager

October 02, 2024

Carlos is professional and handles things very well. He communicates the situation and keeps me updated. More

by DC
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
Report | Print
Oct 05, 2024 -

BMW of Norwood responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Norwood. We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2024

Manny went out of his way to get me the exact X4 I was looking for! I will be back for sure and recommend to anyone looking for a beautiful BMW! More

by Hollym282
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Martin , Manny Menasha, Heather Dumas
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Oct 05, 2024 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

September 29, 2024

Good service, pleasant service reps and they do what they promise. Great service amenities. One area to improve is availability of loaner vehicles. More

by Rao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Daugherty
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Oct 02, 2024 -

BMW of Norwood responded

Hi Rao, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2024

Great service and friendly staff go out of their way to make sure that you are satisfied and great communication from everyone More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Kooros
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Oct 02, 2024 -

BMW of Norwood responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 27, 2024

This dealership is the best there is. Everything is always perfect. Always give them a chance. More

by corey.peyser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Martin , Junior Rodriguez, Heather Dumas, Despina Karalis-Palmeira
Report | Print
Oct 02, 2024 -

BMW of Norwood responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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