BMW of Norwood

Douglas I’d such an amazing customer service representative!people make places great! His kindness is above and beyond. representative!people make places great! His kindness is above and beyond. More

Very responsive and explained everything. Easy to make an appointment and provide transportation either Lyft or provided a loaner vehicle Easy to make an appointment and provide transportation either Lyft or provided a loaner vehicle More

The GM and salesperson were professional, prompt and knowledgeable. My salesperson was thorough and patient. He went above and beyond knowledgeable. My salesperson was thorough and patient. He went above and beyond More

This dealership did a phenomenal job of getting me in for service same day and quickly assessing the problem and fixing it. They also have a parts department with experienced, professional, and kind people w service same day and quickly assessing the problem and fixing it. They also have a parts department with experienced, professional, and kind people who were able to work efficiently to solve a problem with the missing key. I highly recommend this dealer to anyone in need of service for or additional parts to their BMW. More

Very efficient and timely communications. Service was explained and delivered quickly. Pleasant experience. Thank you. Service was explained and delivered quickly. Pleasant experience. Thank you. More

Was attended to promptly and my issue was resolved. Now we can drive the car in peace. Now we can drive the car in peace. More

Nice waiting area. Service advisor was quick. Took me early for my service appointment. Took 2 hours to change oil and inspection sticker Service advisor was quick. Took me early for my service appointment. Took 2 hours to change oil and inspection sticker More

I was told on the phone that the change the oil would take about 12:20 hour but instead there was no update given to me and I was there for 2 1/2 hours and I was the very first customer of the day being take about 12:20 hour but instead there was no update given to me and I was there for 2 1/2 hours and I was the very first customer of the day being first in line at 10 of 7 AM. Communication was poor with little apology. Strong consideration to go elsewhere for my maintenance. More

Carlos is professional and handles things very well. He communicates the situation and keeps me updated. He communicates the situation and keeps me updated. More

Manny went out of his way to get me the exact X4 I was looking for! I will be back for sure and recommend to anyone looking for a beautiful BMW! looking for! I will be back for sure and recommend to anyone looking for a beautiful BMW! More