BMW of Norwood

Found a CPO car on the BMW website and contacted them to get more information. Took several phone calls to Anthony, the sales guy, who was sometimes responsive and sometimes not. Was told several things t get more information. Took several phone calls to Anthony, the sales guy, who was sometimes responsive and sometimes not. Was told several things that ended up not being true, such as that the rear airbags were in fact enabled (they were not, my local dealer had to enable them for me) and that the car was never repainted or been in an accident (it had been repainted - and poorly - more on this later).<br><br>A guy from m5board.com agreed to go and check the car out and did so, and sent me several high quality digital pictures and quite an extensive report. Based on those, I called and we agreed on a sales price and I then made plans and flew up to Norwood from NC to pick the car up. Gallery was nice enough to send a very friendly fellow named Mike in a new 2004 530i to the Providence airport to pick me up.<br><br>Got there and they had just had a huge snowstorm a few days before, so while the car was clean, the situation was not very conducive to a detailed inspection of the exterior (hence my missing the repaint). I checked out the interior and everything that I could possibly check out and we did the paperwork and I was on my way.<br><br>Nav system hung several times on the trip from MA to NC. Found that the disc they gave me was cracked. No manual was included for the nav system so I had to spend 30-45 minutes trying to get the thing to work (it's integrated w/the radio, so everything shut down, and I was not about to drive 800 miles without sound).<br><br>Found several problems with the car over the next couple of weeks, and when I went to hand wash it the first time, found that the clear coat was chipping off. Couldn't take it in until after Xmas because I needed the car for ferrying family around. Took it in to Leith and they fixed everything possible, except some things that Gallery should have caught during the CPO inspection but didn't. They arranged for Gallery to pay me back for those items if I paid Leith to fix them. <br><br>Got the car back, called Gallery to alert them to the clear coat chipping and poor repaint (may have been done by the old owner) and chipping clear coat and the fact that I hadn't seen it til after I got home and washed off all the New England road grime, and they basically told me that since the car had been on the road for the better part of a month and that I had "sufficient time to inspect" the car when I picked it up, that they were not responsible. This is partially true, but a dealer that just sold me a $56,000 car could probably pick up a $200 re-paint bill for a front fascia, don't you think? I don't care if the car was on the road for a month or a year, the clear coat does not chip like this unless it was poorly painted to begin with, and that is very clear from looking closely at the car. Live and learn! <br><br>I was happy with the price I paid. The service was not particularly friendly, especially during the paperwork signing. The person who delivered the car knew less about it than I did (and I didn't know nearly as much as I should have). The cracked nav disc and poor repaint job are thorns in my side. I didn't bother to even mention the nav disc or missing manual to them, nor the airbags not being enabled, and they still should have offered to repaint the lower bumper for me. I would probably not buy there again. More

We arrived at the dealer on a Saturday morning to look at the 745LI. Jim greeted us warmly, and was extremely polite and professional throughout the process. After a 40 minute test drive, we settled on a p the 745LI. Jim greeted us warmly, and was extremely polite and professional throughout the process. After a 40 minute test drive, we settled on a price, got financing lower than credit unions, and took delivery the next day. The delivery process took about an hour - explaining all the features. We now have 12,000 miles on it. There have been some electrical/recall problems, but the service department has done an outstanding job in accommodating our needs. The loaner car program is fantastic, and I would strongly recommend this dealer to anyone. More

When shopping for my M3 I went here first. Don't remember salespersons name but the first thing I told him was no BS and no games. I was ready to buy but would walk out at the first sign of games being playe salespersons name but the first thing I told him was no BS and no games. I was ready to buy but would walk out at the first sign of games being played. Well let me tell you, I've been treated with more respect from Ford dealers. I never expeted to be treated so poorly and with such contempt from a BMW dealer. When I walked out the door (like I said I would) the salesman chased me asking for a credit card to hold the M3 we were talking about. I had to stop and show him that I had a company check in hand and had he only treated me the way I asked to be treated I would have bought the car right then and there. FYI he was trying to get me to pay 5K over sticker, not by telling me what he was doing but by playing with monthly finiance payments and/or lease payments. <br><br>I went to BMW Peabody the next day and bought the car at a slight discount off sticker. BMW Peabody NEVER charges over sticker (even for a Z8 when other dealers were getting almost 2X sticker for them). <br><br>Sad thing for BMW Gallery was that I place a high value on my relationship with my dealer. If they had treated me with respect and offered a "fair" deal I wouldn't even have shopped their price. <br><br>So now I'm very happy driving 60 miles to see my friends in Peabody. More

ok this is a three part story, the happy, the angry and the funny.<br><br>keepin mind my car only has 3200 miles on it in its 2 month life<br><br>part 1: friday night i was coming home from a comedy show i the funny.<br><br>keepin mind my car only has 3200 miles on it in its 2 month life<br><br>part 1: friday night i was coming home from a comedy show in boston, i had been driving for about a half hour, and was on teh exit ramp and suddenly the gas peddle didnt do anythign, so i kicked it into neutral, and noticed that the EML light, traction controll lights and hand brake light was on, and that the car was rough idleing betwen 1k and 1.5k. i decided the restart teh car whiel moving and when i did this everything went back to normal.<br><br>so i called the bmw dealership and set up an apointment to get it checked out, went in today, got looked at and they called me. the error code read for a Mass airflow sensor fault so they are going to replace it, but htey dont ahve part in so it is being over nieghted to get fixed tomorrrow.<br>So that the happy part of this story, no rpoblem no worries. <br><br>part 2: i also wanted them to replace my aux input adapteor that i had boughten beacuse all it was doing was giving back massive amounts of feed back, i told him i woudl take it out since i had put i in nd figured they woudl not cover the labor on it, so i did and droped the car of as i already mentioned<br><br>so in this phoen cal he says that they put it back in for me and it was having the problem(DUH!) bu tthat i have an aftermakret sub and amp, and at this point i know what he is about to say so i cut him off and tell him that i pu tthe aux input in first and it was still have this problem , and he is kind of shocked cus now he has no defense for trying to maybe pin this on me. so he sasy they will replace it but they need my receipt, so i tell them i will drop it off to them tnoight after i get out of work.<br><br>So thats the angry part , they tried to get me but i beat them.<br><br>part 3: so at the end of my phoen call her says somethign liek " i notcied you got thoes fiber optiocs around teh headlights" so i am liek (internally)"oh great he is goign to try and pin somehting on me beacuse of this" and i am liek "yea i do i love them" his repsone is" yea they are realy nice" and then goes on to ask me where i got them an all sorts of crap about them liek i think he totaly wants them.<br><br>thats the funny part:we actually have a bmw service manager wanting to do mods !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! <br><br><br>DAY 2: the mass airflow sensor has been fixed, but they tried to give me tons more crap about the aux input and my after market stero, bu ti agian shot him down and got him to agree to order me a new one.<br><br>NEVER GOING HERE AGAIN<br><br> More

Let me start by saying that family members had purchsed their BMW's from this salesperson - a few in the last couple of years. Anyhow, I went to purchase and was only given the run around. I seemed to be their BMW's from this salesperson - a few in the last couple of years. Anyhow, I went to purchase and was only given the run around. I seemed to be just a thorn in the side of the salesperson. Every five minutes he would leave and help someone else. Essentially I sold myself the vehicle, because I needed a new car quickly and negotiated the price (not much but below book value). My next vehicle will not be purchased through this particular salesperson!<br><br>I had planned to pay cash for the vehicle but was fought every step of the way by the Finance Department. I couldn't seem to get out the door without discussing finance options, etc. I finally told the guy that he could tell me anything but I was not financing - i even told him I was leaving. At that point the finance guy had to go discuss it with the sales person. If paying cash, don't let them talk you into discussing your options with the Finance Dept - it's not worth it! Overall, an afternoon of knowing what I wanted to buy took me over 6 hours to buy! Ugh!<br><br>Never mind picking up the car - basically, they threw me the keys! Bought it in April 2003 so service hasn't been required yet.<br><br> More