BMW of Norwood

Lack of Transparency. I bought a BMW X3 from BMW of Norwood along with a prepaid service plan wich I tried to cancel as will not need anymore but they refused to refund and they never provided a copy o Norwood along with a prepaid service plan wich I tried to cancel as will not need anymore but they refused to refund and they never provided a copy of the warranty and service contracts. More

Excellent buying experience, no sales pressure. Polite and courteous staff during the whole process! Thank you.... and courteous staff during the whole process! Thank you.... More

First experience with Norwood BMW, from the internet team, Max in sales and finance team it was a positive experience. team, Max in sales and finance team it was a positive experience. More

Everyone is very polite, professional, and "Prime" customer care service 😉, no matter what questions you have they have answers. An overall great place to get your car looked after. customer care service 😉, no matter what questions you have they have answers. An overall great place to get your car looked after. More

I bought a BMW 430i from BMW Gallery in April. While doing the final walkthrough, the service person broke a piece on my car. They told me they would immediately order the part, but it could take a whi doing the final walkthrough, the service person broke a piece on my car. They told me they would immediately order the part, but it could take a while because of COVID. I ended up totally forgetting about it. It is now September 17th. I find out the part was never ordered. I paid over $40k for a new car and they break a piece of the car on me and they never do anything to fix their mistakes. I have been trying for an hour to get answers from the, but every time I try to call they put me on hold because they need "to check with the parts department" and I get cut off. Every time I call back I have to go through the same issue again. Don't give these people your business. They don't give a crap about their customers. More

The service team is attentive and professional. Each member is respectful and anticipates your needs. member is respectful and anticipates your needs. More

My salesman Mario Carosi did a great job explaining leasing process and was very helpful at every stage of it. He has a great knowledge of the BMW cars leasing process and was very helpful at every stage of it. He has a great knowledge of the BMW cars More

Excellent service. Picked up and delivered my car back and even delivered by other car to the Porsche dealership for service Porsche did not offer this! and even delivered by other car to the Porsche dealership for service Porsche did not offer this! More

I had an appointment for service on 8/24 for a software upgrade. I was given a loaner & was advised by Anabel that because I had a loaner it would take till the end of 8/24-8/25 before the work would be upgrade. I was given a loaner & was advised by Anabel that because I had a loaner it would take till the end of 8/24-8/25 before the work would be completed. Anabel left a voice message 8/25 indicating that my car was ready for pickup. She also stated that I could contact her with questions. I did call back & was apprised by the receptionist that she was busy but would have her call me. She never returned my call. After 3 hours I went to the dealership & was told my car was finished when I inquired if it was all set. Anabel was substituting for my regular advisor, Dan, who is awesome & I,'m not use to getting substandard service!! I would not recommend Prime BMW if Anabel is the advisor I'd need to see. Actually after my service that was reported finished wasn't!! I received another reminder on my screen that stated "ready for software upgrade". The exact service that was supposed to be performed 8/24. When I spoke with Dan I was informed that the upgrade was never completed since it was not listed on the diagnostics. I have an appt set up on 9/24 with Dan as my adviser. Dan is exemplary & always keeps me advised. If the work wasn't completed on 8/24 Dan would have informed me & I would carefully monitor my messages rather than checking it 1 week later. Anabel not did anyone else tell m the service wasn't completed for whatever reason. I always have excellent service with Dan and was expecting the same from Anabel. Anabel in my estimation doesn't even deserve the 1 star given!! More

The ease of making the service appointment was welcoming. Upon arrival greeting by the valet was great. Lorenzo and Cameron, Service advisors explained the Service interval and pricing up front. The car was Upon arrival greeting by the valet was great. Lorenzo and Cameron, Service advisors explained the Service interval and pricing up front. The car was ready as predicted. I will be returning for future services. More