BMW of Norwood

I had an excellent experience with this dealership from start to finish. The staff was professional, knowledgeable, and genuinely focused on providing great customer service. They took the time to answer a start to finish. The staff was professional, knowledgeable, and genuinely focused on providing great customer service. They took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free. I never felt pressured, and they worked hard to make sure I was completely satisfied. I highly recommend this dealership to anyone looking for a trustworthy and customer-focused car-buying experience. More

Was easy to make an appointment, clear and quick responses by service representative, quick ride back home after vehicle drop off and timely service was done on my vehicle. responses by service representative, quick ride back home after vehicle drop off and timely service was done on my vehicle. More

The dealership had to go out of state to get me the color of X5 I wanted. I appreciated the effort. of X5 I wanted. I appreciated the effort. More

The Norwood, Massachusetts BMW dealership is the best I’ve ever bought or leased a car from. It is welcoming, efficient, and has the best sales people. Whether purchasing a car or bringing a car in for s I’ve ever bought or leased a car from. It is welcoming, efficient, and has the best sales people. Whether purchasing a car or bringing a car in for service, the experience is excellent. More

Mario was very easy to deal with. Courteous and efficient. Despite being buzy with other customers he found a way to squeeze me in ahead of schedule. Courteous and efficient. Despite being buzy with other customers he found a way to squeeze me in ahead of schedule. More

The dealer was very busy during New Year's Eve, and the receptionist was extremely helpful getting us an appointment with Mario. After looking around the showroom, Mario was very helpful answering all of o receptionist was extremely helpful getting us an appointment with Mario. After looking around the showroom, Mario was very helpful answering all of our questions. And before we knew it, Junior was approving our finances, and we are now happy owners of our first BMW! The X5 MSport is amazing. Thank You BMW of Norwood! More

The dealership is meticulously clean. They are very punctual. I was in and out with oil and filter change and a multi-point inspection within the hour. I was greeted by Teresa Mullen in t They are very punctual. I was in and out with oil and filter change and a multi-point inspection within the hour. I was greeted by Teresa Mullen in the drop off area, she extended a very warm welcome and wished a Happy New Year that made me feel special. She's being my service advisor for the past 8 years and she is one of the reasons why I always keep on going back to the same dealership. Excellent hospitality. Great workmanship and on time. More

I have given a score of 10. That’s because Douglas Dougherty was an excellent service advisor. He is very knowledgeable and very kind. HOWEVER, I was actually unhappy with my That’s because Douglas Dougherty was an excellent service advisor. He is very knowledgeable and very kind. HOWEVER, I was actually unhappy with my servicing experience. I spoke on the phone with Teressa Mullen about this. (We had a good conversation. ) I was told twice to bring my BMW to Norwood to take care of a Recall. Both times the Recall was not conducted. The two trips to Norwood BMW were wastes of my time and your time. Please contact Ms. Mullen for the details of my story. Gary Orren More

This dealership was an absolute nightmare from start to finish. Communication was poor, timelines were meaningless, and no one seemed to take responsibility for anything. I was advised to activate insuranc finish. Communication was poor, timelines were meaningless, and no one seemed to take responsibility for anything. I was advised to activate insurance for an issue that insurance does not even cover, and then staff became frustrated with me when I had to wait for clarification. It then took two and a half weeks just to complete a diagnostic, with little to no updates unless I chased them down myself. Because of their delays, I was forced to keep a rental car far longer than expected, resulting in thousands of dollars out of pocket. I raised concerns multiple times during the process, and there was absolutely no effort to mitigate the delays or acknowledge the financial burden they caused. The quoted service timelines were completely unreliable, and customer impact was clearly not a priority. If you value transparency, accountability, or your time and money, I strongly recommend going elsewhere. This was by far the worst dealership service experience I’ve had, and I wouldn’t trust them again. More

Sokol Sota, the sales rep was great. Knowledgeable about the BMW X5 that I was looking at. Saved me from buying one with larger tires that slip in winter icy conditions. Educated me on t Knowledgeable about the BMW X5 that I was looking at. Saved me from buying one with larger tires that slip in winter icy conditions. Educated me on the options and found the exact car I was looking for. He made the negotiations easy. As a CPA my clients frequently ask for help buying high end automobiles and I feel comfortable referring them to BMW Norwood specifically Sokol Sota. More