BMW of Norwood

Teresa..Thank you so much for your kindness and advice on my reapirs and service on both my BMW's...you always put a smile on my face when i walk in the service department....you are my favorite service advi my reapirs and service on both my BMW's...you always put a smile on my face when i walk in the service department....you are my favorite service adviser in the dealership..thanks More

I love coming in for Service to BMW Gallery in Norwood. Teresa Mullen is such a pleasure to deal with. The whole process of getting my vehicle serviced here from start to finish goes so smoothly. From maki Teresa Mullen is such a pleasure to deal with. The whole process of getting my vehicle serviced here from start to finish goes so smoothly. From making the appt to arriving at the dealership and being able to come in contact with such friendly, personal and knowledgable staff just goes above and beyond what I would expect. Teresa has such a great and genuine personality you will not want to go anywhere else for service. She truly is an asset to the company. More

The Service that I have received has been outstanding and the Service Advisor, Teresa Mullen, goes the extra mile to make sure that my needs are taken care of. She will set up the appointment, make sure I h the Service Advisor, Teresa Mullen, goes the extra mile to make sure that my needs are taken care of. She will set up the appointment, make sure I have a ride back to work, calls when my car is ready and sends a driver to pick me up. She is very knowledgeable about service issues and can answer any questions that I might have concerning my vehicle. She is friendly, easy going, accommodating and extremely efficient!! More

I had a full day of appointments with a brief open window when my run flat had a nail in it. No apppointment, NO problem Teresa got me in and out in under an hour. I never missed any appointments when my run flat had a nail in it. No apppointment, NO problem Teresa got me in and out in under an hour. I never missed any appointments More

I have purchased several vehicles over the years and have never been treated the way this dealership has treated me. Excellent!!! A+++++++ I recently came in for service and was assisted by Teresa Mullen. never been treated the way this dealership has treated me. Excellent!!! A+++++++ I recently came in for service and was assisted by Teresa Mullen. I can't say enough about her, her professionalism, knowledge, friendliness, and caring made my trip there a positive experience. I have and will continue to recommend, Ms. Mullen and the BMW Gallery of Norwood to friends and family. Great Job!! Thank you More

Excellent service, my appointment was made at the last minute due to a flat tire caused by a road hazard I was able to get in very quickly and she was able to arrange for a loaner on short notice. The t minute due to a flat tire caused by a road hazard I was able to get in very quickly and she was able to arrange for a loaner on short notice. The tire was replaced under my hazard insuance policy. At the same time a number of mionor service issues were dealt with. More

Today is my last time that I will visit this dealership. I have a BMW 325 and X5 Diesel. When you make an appointment for scheduled maintenance, they tell you it will be 2 hours and less and you can wait. I have a BMW 325 and X5 Diesel. When you make an appointment for scheduled maintenance, they tell you it will be 2 hours and less and you can wait. It seems that they do not want to pay for the loaner. Once you are in, you can wait and wait. The appointment is setup so that you get a loaner only when you pay. When you make an appointment, customer service will say that service appointment does not need it a loaner and you can wait. It is in poor taste. My 325 has 96000 miles and I do have to pay for every service. Guess what - I always get the loaner.My X5 has 30000 miles and I usually have a very hard time with this car getting serviced. I am very disappointed. The agents are generally unfriendly. And by the way I am right now waiting in the dealership. More

The customer service for this Gallery is atrocious. The poor service started with the giggling girl on the phone when I made the appointment, this gave me a bad feeling but that's only one employee right? poor service started with the giggling girl on the phone when I made the appointment, this gave me a bad feeling but that's only one employee right? I had never been to this location before and when I entered the building, unsure of where to go, I stopped at the info desk where the gentleman behind the counter was having a loud, personal phone conversation and couldn't be bothered to help. As I move on still unsure of where to go, I am passed by numerous employees who make it a point to NOT offer a smile or give any direction. At this point even a simple Hello would have been welcomed. I finally find someone who dismissively tells me to drive my car in to the "shoot" where someone will then tell me what to do. The man in the shoot asks for the key, still without a hello, and tells me to "wait inside and someone will sit me down to talk to me". When I'm sat down, I am so appalled by the attitude of the CSR that I ask for the keys and leave. I have never been treated so poorly by so many employees in one place before. It's too bad that BMW is such a large company because a smaller dealer would never survive with customer service like this! More

I normally wouldn't have driven all the way to Norwood (from Rowley) to buy a car, but I knew exactly what I wanted (a certified pre-owned 335xi with Sport and Nav), and what I wanted to pay (less than $3 (from Rowley) to buy a car, but I knew exactly what I wanted (a certified pre-owned 335xi with Sport and Nav), and what I wanted to pay (less than $32k). Gallery was the only place in a 100 mile radius that had a car matching this description! I called to ask if the car, which I found on their website, was still in stock, and it was. I then scheduled a test drive for as fast as I could get to the dealer. I underestimated what traffic was like south of the Pike on a Friday night, and got to the dealership 10 minutes before they closed! But Tom was more than happy to stay late to test drive and discuss financing and my trade in value. I got exactly what I wanted for my trade in, I got the exact interest rate for financing I wanted, let alone a great price for the car I was buying. Because I had gotten there late, I assumed I would have been politely kicked out because it was closing time, and asked to return the next day, and I would have completely understood. But that didn't happen. They (Tom and Paul) stayed with me to get everything in place, so that all I had to do the next day was come back with the down payment. I felt a little guilty but they insisted. But everyone was fantastic, I never felt pressured. The next day when I came in, it was really as easy as giving my downpayment, having Tom explain the details of the car's nav and interface more thoroughly, and I was set. I was very happy with my experience and so pleased with my car. More

Be Aware of this dealership (BMW Norwood), go to any other BMW dealers, this dealer sold me a brand new car which had 600 Mileage. Since It's my first experience with buying a brand new car, I was not o other BMW dealers, this dealer sold me a brand new car which had 600 Mileage. Since It's my first experience with buying a brand new car, I was not offered to agree on the car condition of delivery, They had me paid the deposit a week before delivery, and to sing the contract before even look at the car. More