BMW of Norwood

Excellent dealership that places a real emphasis on customer satisfaction. Prices are fair and service is always completed to my level of satisfaction. Proper time is spent to hear the customers needs customer satisfaction. Prices are fair and service is always completed to my level of satisfaction. Proper time is spent to hear the customers needs and ensure they are addressed. Dealership is also organized very well and makes the service experience a pleasant one. More

This is a very well run operation. My BMW service Department rep, Daniel MacDonald, is always friendly, professional and helpful. He makes everything as easy as possible for me. Loaners are always re Department rep, Daniel MacDonald, is always friendly, professional and helpful. He makes everything as easy as possible for me. Loaners are always ready when I come in and he does everything he can to make the experience a pleasant one. The dealership is always immaculate. It is a pleasure doing business there. More

As a local community member and business attorney, I have been doing business with the Norwood BMW Gallery for over 10 years, purchasing 3 vehicles and leasing 2 more (all 3 or 5 series). To relay all the go been doing business with the Norwood BMW Gallery for over 10 years, purchasing 3 vehicles and leasing 2 more (all 3 or 5 series). To relay all the good experiences I have had with this dealership would be unfeasible, but I can say that the service has been overall extraordinary, and if you understand and accept that no business is perfect, but along gradations of excellence and effort, this particular group gets it correct 99 percent of the time, you’re going to get along well at this dealership. The person at the dealership I look for when walking through the door, because he has consistently been helpful to me in the extreme is Mr. Dan MacDonald in services. Dan will steer you where you need to be inside of the dealership. Based on my positive business experiences, I highly recommend Dan and this dealership as a whole and my suggestion is that if you’re considering leasing and/or purchase, you ask Dan for the dealership tour and introductions right up front. Best of luck. More

Having owned my beloved Z3 for 13 years (sold to me by the legendary Johnny "Pie" Mackenzie of the Bruins), I cannot say enough about the excellent service and care my Z3 has had over the years. Any conce the legendary Johnny "Pie" Mackenzie of the Bruins), I cannot say enough about the excellent service and care my Z3 has had over the years. Any concerns I have had are always addressed immediately by Dan Macdonald and I wouldn't trust anyone else's capable hands but Frank Costello's. I am hoping to keep my Z a very long time- it will be a classic as was my 1977 Toyota Celica (Still running and looking good, I hear). Frank has gone above & beyond the standard always- (he recently found a nail in one of my tires and plugged it) and I didn't even know it was there. I went to check out the Z3's a long time ago at the Comm. Ave. dealership of Herb Chambers and the salespeople there totally ignored me. I guess I didn't look prosperous enough to own a Z3- their loss. More

Dan has been great, I have 3 bmw's and would not think of servicing them anywhere else. Dan has always been responsive to my needs and his first priority is to make sure when he returns the car to me it is i servicing them anywhere else. Dan has always been responsive to my needs and his first priority is to make sure when he returns the car to me it is in perfect condition. Plus the shop always cleans the car prior to delivery almost to detailed perfection. Always have a clean loaner car ready to go when i drop off at service department. More

The employees at the dealership were friendly, helpful and accomodating. The courtesy loaner I received was comfortable and well equipped. The service was completed in the timeframe promised and all iss and accomodating. The courtesy loaner I received was comfortable and well equipped. The service was completed in the timeframe promised and all issues were explained to me in detail and to my satisfaction. They were great. I would absolutely recommend BMW Gallery of Norwood! More

Great Service!!!! Dan MacDonald always gets the job done and keeps you in the loop. he will offer advice that one would never think of. Always receives a loaner vehicle when I drop off my car for service. i and keeps you in the loop. he will offer advice that one would never think of. Always receives a loaner vehicle when I drop off my car for service. i dont receive that kind of service with my wife's Toyota!!!! More

BMW of Norwood, always does a great job serving my BMW 650I.. the service reps always make sure i am comfortable with the service they are performing and I always leave their Happy.. Dan and sean go throu 650I.. the service reps always make sure i am comfortable with the service they are performing and I always leave their Happy.. Dan and sean go through my vehicle with a professional and detailed work ethic.. I am very happy with the attention to detail they perform every time i need to get service... thank you BMW of Norwood, mass More

Robert Picerno was the sales manager that had originally sold me my X5. He was very friendly, knowledgeable, sincere and the process was seamless from start to finish. I was very pleased with his service an sold me my X5. He was very friendly, knowledgeable, sincere and the process was seamless from start to finish. I was very pleased with his service and my experience with my auto purchase. When it came time for servicing my vehicle, I contacted Robert Picerno and he immediately introduced me to Jason Scion in the service department who was also very friendly and knowledgeable. I was treated like royalty and felt like they were all there to help make my visit as easy as possible. They gave me a beautiful car to drive while my truck was being worked on which made it extremely convenient for me. I will always recommend BMW Gallery of Norwood to everyone and they have definitely earned my loyalty as a customer. Thank you!! More

I have used this Dealership for purchasing my autos and servicing them. It is easy to get an appointment, the work is done on time, and the job is done well. Daniel McDonald is my service advisor. He co servicing them. It is easy to get an appointment, the work is done on time, and the job is done well. Daniel McDonald is my service advisor. He coordinates and oversees the whole process. It is because of Mr. McDonald that I continue to service my car at this dealership. More