BMW of Norwood

Over the last 11 years, I've come to develop a close trusting relationship with Dan. Dan is a true client advisor and helps me make tradeoff decisions with service items and explains well the details be trusting relationship with Dan. Dan is a true client advisor and helps me make tradeoff decisions with service items and explains well the details behind service requirements and the work that gets done. I do truly believe Dan is there as a partner that has my interests and needs in mind. He also has been extremely flexible with scheduling services around my time, being available on phone or email (giving me flexibility in how I reach BMW), as well as providing me with loaner cars when I needed it. As a busy professional, I appreciate very much what BMW Gallery and Dan have helped me with: worry-free process for maintenance and services. They exemplify what BMW brand means today - quality and customer satisfaction. I've recommended and will continue to recommend BMW Gallery and Dan to all my friends that have been in market for BMWs or are looking to service their BMWs. They have reinforced my loyalty to BMW and BMW brand. More

Kim, is responsive and knowledgeable. She makes me feel Kim, is responsive and knowledgeable. She makes me feel like I will be taken care off, and he has made it happen. I have brought my car in for th Kim, is responsive and knowledgeable. She makes me feel like I will be taken care off, and he has made it happen. I have brought my car in for the 1st 50,000 and then the next 50,000. Both under warrenty. Now 360000 into then next 50,000, and on my dime, I still go to the Norwood Gallery to she Kim. More

I have been dealing with BMW of Norwood for several years now, and in my experience I have met a lot of great and courteous people. Dan McDonald has been my service rep for as long as I have owned my cars. H now, and in my experience I have met a lot of great and courteous people. Dan McDonald has been my service rep for as long as I have owned my cars. He is a great person as well as a gentleman. I would recommend the Norwood BMW gallery to all my friends, which I have. More

The Service Department is great, especially Dan MacDonld whom I request. He is very informative, explains the detail, is responsive via e-mail and phone. He takes the time to deal with you and listen. He whom I request. He is very informative, explains the detail, is responsive via e-mail and phone. He takes the time to deal with you and listen. He has gone the extra mile where he did not have to but did to be sure I was pleased with the service. Pat the greeter is helpfull and the waiting area is great too. Sale Department: My last purchase of a Certified Pre-owned has been a hassel. The Certification missed many problems with the car causing me to have to bring it back multiple times and it took up to weeks at a time to repair. Very fustrating to me for a car new to me and Certified. During the sales process I felt like it was all about moving the car and getting a commission. When I picked the car up the salesman told me "you already have a BMW so you know how to work eveything anyway, right" and left me to deal with another client. The thing is the car has an i-drive which my first BMW did not so I soon learned the i-drive does not come with a munual so you have to figure it out on your own (and the 2007 version is not user friendly), yet I was lead to believe it did come with a manual. I was never even told how to connect the i-pod correctly yet specifically asked. After the sale to me I was told, after multiple inquires to the salesman, that one does not exist. I actually had to make a special trip to the dealer to get the standard manual since the did not put on in my Certified car. This all again comes back to Dan who made sure all the missed problems during the Certification process were resolved at no cost to me. It was a big hassle but he made me feel like a valued customer. More

Kim is always very attentive, quick to take care of my service needs everytime I need her! It is so easy to make an appointment with her thru emails, she keeps all the records on my cars (I used to own 3 service needs everytime I need her! It is so easy to make an appointment with her thru emails, she keeps all the records on my cars (I used to own 3 BMW, now down to 2). She goes thru all the records for service, which gives me a peace in my mind. More

I' have been going to Norwood BMW for several years now. I' have been going to Norwood BMW for several years now. I always ask and deal with Dan MacDonald. he's very professional, courteous and knowledgeab I' have been going to Norwood BMW for several years now. I always ask and deal with Dan MacDonald. he's very professional, courteous and knowledgeable. Dan is always one of the busiest people at the Dealership but he finds time to always be available which i really like and that true is service. I am not the easiest person to deal with but Dan always seems to be keep my heat to a minimum and do a great job. he's calm cool and collected and i highly recommend him to all BMW owners. On a side Note: the lady who meet and greats "pat" she is wonderfulllll... great to see her everytime. Rick Harper: Proud BMW owner since 2001. More

Great service, attitude and attention to customer and details. I wish everybody has the professionalism and attitude as Dan. He remembers details about you and your car and always ready to offer options details. I wish everybody has the professionalism and attitude as Dan. He remembers details about you and your car and always ready to offer options for the best service, considering safety and also financial benefit for the customer. More

I have done business with BMW Gallery for over 10 years. Kim has been my contact person all those years and now since I have gotten a new car. She is very efficient and knowledgable and I am very hapy she w Kim has been my contact person all those years and now since I have gotten a new car. She is very efficient and knowledgable and I am very hapy she will always be there for me. Florence Goldblatt More

Kim Lexner is always there when I need anything or have a question. When I come in for service, she makes sure that I am taken care of as quickly as possible. She is a pleasure to work with. BMW Gallery question. When I come in for service, she makes sure that I am taken care of as quickly as possible. She is a pleasure to work with. BMW Gallery of Norwood is very welcoming and friendly. Everyone says hello and makes you feel at home. More

i have always been promptly taken care of and kept informed of progress as i waited.also when i've needed a car ,one was provided. kimberly lexner is a very kind,interested, and attentive representive informed of progress as i waited.also when i've needed a car ,one was provided. kimberly lexner is a very kind,interested, and attentive representive. she has always given me her full attention and kept me aware of any changes or updates with a friendly and cheerful manner. More