BMW of Norwood

As a local community member and business attorney, I have been doing business with the Norwood BMW Gallery for over 10 years, purchasing 3 vehicles and leasing 2 more (all 3 or 5 series). To relay all the go been doing business with the Norwood BMW Gallery for over 10 years, purchasing 3 vehicles and leasing 2 more (all 3 or 5 series). To relay all the good experiences I have had with this dealership would be unfeasible, but I can say that the service has been overall extraordinary, and if you understand and accept that no business is perfect, but along gradations of excellence and effort, this particular group gets it correct 99 percent of the time, you’re going to get along well at this dealership. The person at the dealership I look for when walking through the door, because he has consistently been helpful to me in the extreme is Mr. Dan MacDonald in services. Dan will steer you where you need to be inside of the dealership. Based on my positive business experiences, I highly recommend Dan and this dealership as a whole and my suggestion is that if you’re considering leasing and/or purchase, you ask Dan for the dealership tour and introductions right up front. Best of luck. More

Having owned my beloved Z3 for 13 years (sold to me by the legendary Johnny "Pie" Mackenzie of the Bruins), I cannot say enough about the excellent service and care my Z3 has had over the years. Any conce the legendary Johnny "Pie" Mackenzie of the Bruins), I cannot say enough about the excellent service and care my Z3 has had over the years. Any concerns I have had are always addressed immediately by Dan Macdonald and I wouldn't trust anyone else's capable hands but Frank Costello's. I am hoping to keep my Z a very long time- it will be a classic as was my 1977 Toyota Celica (Still running and looking good, I hear). Frank has gone above & beyond the standard always- (he recently found a nail in one of my tires and plugged it) and I didn't even know it was there. I went to check out the Z3's a long time ago at the Comm. Ave. dealership of Herb Chambers and the salespeople there totally ignored me. I guess I didn't look prosperous enough to own a Z3- their loss. More

Dan has been great, I have 3 bmw's and would not think of servicing them anywhere else. Dan has always been responsive to my needs and his first priority is to make sure when he returns the car to me it is i servicing them anywhere else. Dan has always been responsive to my needs and his first priority is to make sure when he returns the car to me it is in perfect condition. Plus the shop always cleans the car prior to delivery almost to detailed perfection. Always have a clean loaner car ready to go when i drop off at service department. More

The employees at the dealership were friendly, helpful and accomodating. The courtesy loaner I received was comfortable and well equipped. The service was completed in the timeframe promised and all iss and accomodating. The courtesy loaner I received was comfortable and well equipped. The service was completed in the timeframe promised and all issues were explained to me in detail and to my satisfaction. They were great. I would absolutely recommend BMW Gallery of Norwood! More

Great Service!!!! Dan MacDonald always gets the job done and keeps you in the loop. he will offer advice that one would never think of. Always receives a loaner vehicle when I drop off my car for service. i and keeps you in the loop. he will offer advice that one would never think of. Always receives a loaner vehicle when I drop off my car for service. i dont receive that kind of service with my wife's Toyota!!!! More

BMW of Norwood, always does a great job serving my BMW 650I.. the service reps always make sure i am comfortable with the service they are performing and I always leave their Happy.. Dan and sean go throu 650I.. the service reps always make sure i am comfortable with the service they are performing and I always leave their Happy.. Dan and sean go through my vehicle with a professional and detailed work ethic.. I am very happy with the attention to detail they perform every time i need to get service... thank you BMW of Norwood, mass More

Robert Picerno was the sales manager that had originally sold me my X5. He was very friendly, knowledgeable, sincere and the process was seamless from start to finish. I was very pleased with his service an sold me my X5. He was very friendly, knowledgeable, sincere and the process was seamless from start to finish. I was very pleased with his service and my experience with my auto purchase. When it came time for servicing my vehicle, I contacted Robert Picerno and he immediately introduced me to Jason Scion in the service department who was also very friendly and knowledgeable. I was treated like royalty and felt like they were all there to help make my visit as easy as possible. They gave me a beautiful car to drive while my truck was being worked on which made it extremely convenient for me. I will always recommend BMW Gallery of Norwood to everyone and they have definitely earned my loyalty as a customer. Thank you!! More

I have used this Dealership for purchasing my autos and servicing them. It is easy to get an appointment, the work is done on time, and the job is done well. Daniel McDonald is my service advisor. He co servicing them. It is easy to get an appointment, the work is done on time, and the job is done well. Daniel McDonald is my service advisor. He coordinates and oversees the whole process. It is because of Mr. McDonald that I continue to service my car at this dealership. More

Every time I bring my car in for service, they are ready to wait on me immediately at the time of the service appointment. Dan MacDonald is always a pleasure to work with and clearly communicates ahead of to wait on me immediately at the time of the service appointment. Dan MacDonald is always a pleasure to work with and clearly communicates ahead of time what the charges will be and the price always falls within the quoted price. Most of the time I wait for the service and they get me back on the road quickly. They always call after the service to ask me about my satisfaction with the experience. I would definitely recommend this dealership for sales and service, expecially Dan MacDonald. More

I bought a certified pre-owned 2006 530xi from this dealership in 2008. The first time it needed service, I paid $88 to get a light bulb changed and sat in the waiting area for 3 1/2 hours. The car now dealership in 2008. The first time it needed service, I paid $88 to get a light bulb changed and sat in the waiting area for 3 1/2 hours. The car now has 60,000 miles. Recently, the iDrive screen completely died. When I called to make a service appointment, I was told I couldn't get a loaner car for 2 weeks. I made a bit of a stink and they finally agreed to rent a car for me. I brought the car in, and later in the day they called to tell me that the iDrive computer needed to be replaced, a $1400 repair that was not covered by the warranty, because it was "not essential to the operation of the car." The certified pre-owned warranty excludes "accessories," which they were claiming included the iDrive. However, besides controlling the phone, the radio, and the navigation, which I suppose you could call "accessories," it is also the only way to check the oil, because some brilliant engineer designed this car without a dipstick. I finally got a hold of the service manager the following day and made my argument that the repair should be covered. He called BMW and they actually agreed to split the cost and make the repair at no cost to me. Great news! Well...the next day I am informed I need a new battery, at a cost of $440. Not covered of course. Three hours later, they call again, and tell me now the headlamp seems to be out. Another $180...because it is an hour and a half of labor to replace it, since the entire bumper must be removed to do so. Another example of brilliant engineering. At 5PM on the third day of this ordeal the car is finally finished. I go in the next day to pick it up, and when I do, they tell me that they never installed the new iDrive computer because they were "pretty sure it was the battery." They made that decision without consulting me, and in fact didn't even tell me so until I went in to pick up the car. And of course we know why...because they didn't want to pay for it. A half hour into my trip home (I live 40-45 minutes away from the dealership) the screen died. So they tell me to bring the car back the next day, At this point, I have spent 4 days in a row dealing with this issue, and already traveled back and forth to the dealership twice. I had to twist their arms to give me the convenience of another car to drive, I had to argue with them about the particulars of the warranty, and now I have to go back, because they tried to cut a corner. I asked the service advisor what they could do for me, ie send someone to get the car, or take some money off my bill to compensate me for my wasted time, and I was told they "didn't have the manpower" to do that and would do nothing for me. I left a message for the service manager and he never even returned my phone call. I still don't have the car...by the time I get it back it will have been EIGHT DAYS. I paid a premium for a "luxury" car and a premium for a "certified pre-owned" car and absolutely nothing about this experience has been luxurious. Other luxury car manufacturers send a technician to your door to deliver a loaner and take your car for repair; BMW makes you schlep your car to them and beg them to give you a crappy rental that stinks of smoke...because they obviously feel their time is more valuable than yours. Do not buy a car from these people, because once they have your money they treat you like just another sucker. Well, there are plenty of other places I can get treated like dirt for a lot less money. I will never buy a BMW again. More