BMW of Norwood

I HATE, LOATHE and DETEST the process of shopping for and purchasing a car.....I decided it was time to "take the plunge", put on my armor and set out to purchase a CPO BMW X3. Prepared for the usual unplea purchasing a car.....I decided it was time to "take the plunge", put on my armor and set out to purchase a CPO BMW X3. Prepared for the usual unpleasantness of the process, I was so pleasantly surprised by this dealership.....from the moment I stepped into the showroom, I was greeted by a very professional receptionist who introduced me to Tom.....and instantly, there was an ease and comfort with him. He is professional, friendly attentive but not overbearing, knowledgable and easy to work with. I was referred to this dealership by someone who has been working with them since the late 80's, and who raved about the sales and service. Being a skeptic, I questioned her enthusiasm about a car dealership! Truly, now I can understand why. I have had an affiliation now for a few weeks, with both sales and service and they are VERY impressive.....!!! So, I am a convert and a VERY HAPPY BMW owner! And I can't imagine ever needing to go elsewhere!!!! More

Our car buying experience was great. Steve was knowledgable, friendly, and answered all of our questions. He worked to get us into the car we wanted within our timeframe/budget. The day we picked knowledgable, friendly, and answered all of our questions. He worked to get us into the car we wanted within our timeframe/budget. The day we picked up the car he spent a long time with us showing us how everything worked and helping us activate all the features. His dedication didn't end the day we drove off the lot. When we have called with a question or needed his help on something he has been great - quick to get back to us and very helpful. I would recommend BMW of Norwood if you are looking for a car. More

Our experience purchasing the certified Z3 BMW was the smoothest ever due to our sales associate Muhammad Kaleem. He was professional, knowledgeable, and qualified to complete our transaction in one afte smoothest ever due to our sales associate Muhammad Kaleem. He was professional, knowledgeable, and qualified to complete our transaction in one afternoon. We drove to BMW Gallery in our old car and left in our Z3. Muhammad stayed late to complete the deal and demonstrate the features of the car. He truly made us feel comfortable throughout the process. We would highly recommend BMW of Norwood and their associate Muhammad Kaleem. More

I usually don't write reviews of this sort, but I felt compelled to after my experience with BMW Norwood and Steve Martin (yes, that is his name). During the entire sales experience, Steve was incredibly compelled to after my experience with BMW Norwood and Steve Martin (yes, that is his name). During the entire sales experience, Steve was incredibly professional, honest, and humble. It seemed like he had all the time for me, answering any question I threw his way. There were many things that Steve did right, but I just want to touch upon one example that demonstrates the type of person Steve is. After picking up my new car, I asked Steve if I could exchange the floor mats for a different color. Steve said "no problem" and he would handle the exchange with the parts department. By the time I could return to Norwood, the mats weren't exactly "new" anymore, and the parts department declined to accept my floor mats. Without hesitation, Steve offered to buy me new floor mats and followed through with it. Thanks, Steve! Never pushy and always amicable, Steve allowed me to feel confident about making a big purchase. My experience with Steve was very positive and I would recommend him highly. Jim L. More

I have very positive reviews for the dealership, Steve, and Siobhan. They were professional, friendly, and helpful. On the day I picked up the vehicle, Steve picked me up at the train station at a very l and Siobhan. They were professional, friendly, and helpful. On the day I picked up the vehicle, Steve picked me up at the train station at a very late hour, and made sure before I left the dealer that I was fully familiar with the vehicle. He also spent a great deal of time after the sale helping me. Before the sale, I had made internet inquiries to three dealers and this dealer was very prompt in responding and was by far the most prompt More

My selection of BMW Gallery of Norwood was the result of an internet search for a pre-owned BMW 330xi, which I located at this dealership 2 hours from my home. While Steve is not the original sales person an internet search for a pre-owned BMW 330xi, which I located at this dealership 2 hours from my home. While Steve is not the original sales person that I spoke with, he quickly became my sales person of choice based on his personality, thoroughness, and overall knowledge of the vehicle. Having had less than favorable dealership experiences in the past, I was pleasantly surprised by how accomodating everyone was, especially Steve. No pressure, and upmost courtesy. The day of my return to the dealership to purchase the vehicle, I was extremely late due to bad weather and highway backups caused by post-Thanksgiving traffic. Not only did Steve patiently wait for me, but he greeted me with a smile and made the long and tiring trip so worthwhile. The business manager, Siobhan, was also extremely pleasant and efficient. I will certainly recommend this dealership to friends and family, and return for my next vehicle purchase. More

I highly recommend dealing with Muhammad Kaleem, he is a true professional and treats his clients with the utmost respect and dignity. He is sincere, knowledgeable and TRULY cares. Overall my experience was true professional and treats his clients with the utmost respect and dignity. He is sincere, knowledgeable and TRULY cares. Overall my experience was excellent and I highly recommend the BMW Gallery of Norwood and most of all my sales advisor Muhammad Kaleem. More

The Best People n the Best Facility I have Ever Seen.....!!! I was helped with my questions over the phone by Tom around 10 in the morning.I told him I will be there like in 45 minutes.But When Seen.....!!! I was helped with my questions over the phone by Tom around 10 in the morning.I told him I will be there like in 45 minutes.But When I reached the dealership 15 minutes early the car which I was looking at is already at the front waiting for me.("My previous experiences are like We dont have the car anymore, sorry its on hold, please wait lets check our inventory" at nearby dealers.).Tom is a person of great Knowledge and he has a great style of explaining anything about the Car.He is never a Pushy, Very pleasing and Understands from the customer side point of views.Had a wonderful experince doing the test drives with him. Gave me the Best Numbers for my trade-in car.Everything went so quick ,like in less than two hours I turned out to be a Proud Owner Of a 328xi sedan. Siobahn at the Financial services was another great peson who helped me get thru this.She is a Cool n Motivated. This is one Top Notch Facility....The Showroom Floor is awsumm, Very clean, Well lit....The way cars are Displayed,You feel like spenting the whole day looking at them..... Thanks to everyone at the Facility, Jose More

The guys at BMW Gallery Norwood were very pleasant to deal with, enthusiastic and informative without being too pushy, and very accommodating when we were wavering between new and pre-owned, between buyi deal with, enthusiastic and informative without being too pushy, and very accommodating when we were wavering between new and pre-owned, between buying and leasing. We wound up leasing a new 335xi (great car) and the pricing we came up with was, well, as inexpensive as any other quote we got for the same new BMW, and cheaper than some. I would definitely recommend this dealership. More

Muhammad did a fantastic job helping me find exactly what I was looking for and meeting my strict budget limitations. I confronted him with some seriously tight parameters and he came through for me. The w I was looking for and meeting my strict budget limitations. I confronted him with some seriously tight parameters and he came through for me. The whole experience was delightful and he was able to take me through the process of leasing my second BMW as efficient as possible. He was VERY easy to contact and returned my calls expeditiously. He is a very knowledgeable, professional, and polite....a great dealer. I live in Boston but will be commuting to Norwood from now on in order to deal directly with Muhammad. More