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BMW of Norwood

Norwood, MA

4.8
1,456 Reviews

918 Providence Hwy

Norwood, MA

02062

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Showing 1,456 reviews

March 15, 2019

My first BMW service experience I was not greeted or welcomed by my “service advisor” in any way shape or form. I sat down and was scolded like a child for being “behind “ Never will More

by LJACKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ali Kooros
Mar 18, 2019 -

BMW of Norwood responded

Customer service is our number one priority so this is incredibly disappointing to read. I am so sorry that you were not welcomed to our dealership. I'd really appreciate the chance to learn more about your visit so I may address your concerns. Would you please consider giving me a call? Thank you, Alex Archer - General Manager - 781-278-1417

March 12, 2019

A little bit unconvenince. Over my experience was good. Your dealer need to offer free car rental if customer’s car need to stay overnight for fixing. Nissan, Toyota and accura More

by trungtvo27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
Mar 12, 2019 -

BMW of Norwood responded

Thank you for posting about your service experience at BMW of Norwood. We do appreciate your feedback as well and will take it to heart moving forward. Have a wonderful day!

March 12, 2019

Top notch service department. Excellent service and quality lead by Stan Sooklal and Teresa Mullen. Highly recommend this location as the team in place is professional and will do More

by myboston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen , Stan Sooklal
Mar 12, 2019 -

BMW of Norwood responded

We are delighted to earn your recommendation! It makes us so happy to hear that you can depend on our Service Team to take excellent care of your vehicle and keep you safe out on the roads. Thanks so much for supporting BMW of Norwood with a five star review!

March 12, 2019

car was towed and dropped off over the weekend My customer service rep picked up my vmail and email over the weekend and handled everything flawlessly. Dan McDonald was in constant communication th More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McDonald
Mar 12, 2019 -

BMW of Norwood responded

Hi Greg - We can't hope for better feedback than this! Thanks so much for coming to BMW of Norwood for all your auto service needs.

March 12, 2019

Out of Warranty Electrical Problem My car is 8 years old and has about 176,000 miles on it, and recently developed an electrical problem. My trusted BMW independent mechanic recommende More

by Tedmondsjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaiser Rivera
Mar 12, 2019 -

BMW of Norwood responded

Hi Ted - Thanks for coming to BMW of Norwood! We are thrilled that Kaiser listened to your vehicle's history so that he could make the best recommendations for how to proceed. It's also great to hear that he was upfront about time and cost estimates so that there were no surprises. We appreciate your review and will be here to help for any of your future auto service needs. Have a wonderful week!

March 12, 2019

Never again! Purchased a brand new 2012 X3 from this dealership. Had mostly all service visits from this dealership. Car had major issues at 60k miles and 69k m More

by Neveragain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John BMW (never left last name)
Mar 13, 2019 -

BMW of Norwood responded

We strive to provide the very best service and recommendations to our customers so this is very surprising for me to read. I'd really like to get the details of your experience to see if there is anything I can do to help. Would you please give me a call? Thank you, Alex Archer - General Manager - 781-278-1417

March 09, 2019

BMW Gallery is extremely professional and courteous Everyone at the dealership, from the individuals who greet you in the garage to the service personnel are terrific. They are respectful of your time a More

by Scs71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
Mar 11, 2019 -

BMW of Norwood responded

What a great review! We loved to hear that you are welcomed to our dealership and that our team keeps you updated about your service throughout the process. Thanks so much for coming to BMW of Norwood, we look forward to your next visit with us.

March 08, 2019

Very helpful Carlos was very helpful. He answered all the questions I asked and I liked that he was corcerned about my safety I really appreciated it 🤙🏻 More

by Mzusher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Vazquezs
Mar 08, 2019 -

BMW of Norwood responded

We truly value our customers' safety and are delighted that this came through during your visit! Thank you so much for taking the time to leave us a review about Carlos. We look forward to your next visit with us.

March 08, 2019

Great job and excellent advisor My BMW X5 was sent for maintenance and BMW recall fix. My new advisor Ali Kooros clearly explained all issues for maintenance and recall fix. He manag More

by Jimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Kooros
Mar 11, 2019 -

BMW of Norwood responded

Hi Jimmy - Thanks for trusting us with your BMW X5! It's great to hear that Ali explained all of the repairs necessary and got you set up with a rental vehicle. Most of all we are happy that your car is running smoothly. We appreciate you taking the time to write us a review!

March 07, 2019

Very professional I bought a car from BMW of Norwood in Massachusetts I live in Pennsylvania everything was done via phone and fax machine. Very professional was able More

by Kiaguycorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
Mar 07, 2019 -

BMW of Norwood responded

Happy customers make us happy! We love that Jake provided communicative service and that you got deal that worked for you. Thanks so much for recommending BMW of Norwood!

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