BMW of Norwood

Service was very helpful. She was knowledgable and the best advisor that I have had in the last few years of owning a BMW. She surpassed my Lexus experience and looking forward to dealing with her again o best advisor that I have had in the last few years of owning a BMW. She surpassed my Lexus experience and looking forward to dealing with her again on my next service. More

After telling me she could easily service my vehicle, it was an emergency situation and making me come all the way down to the dealership...This was the service rep's (Teresa's) response to me telling her I was an emergency situation and making me come all the way down to the dealership...This was the service rep's (Teresa's) response to me telling her I had spoken with her not more than an hour ago....."honey, you must be confused and misunderstanding something that was said". I reckon I'm just another confused and incompetent female in the world. Shhh...don't tell the bank that employs me to manage one of their $20 billion portfolios...they are under the impression that I am competent and can count past 100, and capable of understanding complete sentences such as "sure no problem, you can come in now, we can handle that right away". I purchased my vehicle at this dealership and have always been impressed with the professionalism and customer service that I have enjoyed. I will continue to patronize this business, I will just request another rep in the future. More

With regard to the ratings I've given, it was without hesitation to say that my experience on 9/14/11 left nothing to be desired; in other words, it couldn't have been better. My request for service wa hesitation to say that my experience on 9/14/11 left nothing to be desired; in other words, it couldn't have been better. My request for service was on very short notice, however the way I was treated all-around made it seem like Jason and Steve had weeks to prepare for my visit. Everything was completed exactly as expected, which really made a difference to me since it was a priority of mine to have this service done today and how essential it is to have trusted advisors when it comes to my BMW. I look forward to continue working with Steve and Jason - a resource I can truly rely on and have confidence that I'm getting the best there is. More

I had a problem with my check engine lite on my m3.the service manger Charlie Antonio and the service writer Matt baker walked me thru the procedure that was needed to remove the check engine lite.every s service manger Charlie Antonio and the service writer Matt baker walked me thru the procedure that was needed to remove the check engine lite.every step of the way was explained to me.Charlie called me personally several times to make sure I fully understood was going to happen to fix my car.to make a long story short Charlie,Matt and the team of technicians promised and delivered what they promised.once I had driven 100 miles I was able to get an inspection sticker just as I was assured by the great team at the BMW gallows service dept.I would just like to say thank you very much,what a awesome team of employees. More

Dealership is professional and accommodating all around. Scot Cafferty (our salesperson) was wonderful and tried to make us happy in every way. Service is excellent. They go to any lengths to make the custo Scot Cafferty (our salesperson) was wonderful and tried to make us happy in every way. Service is excellent. They go to any lengths to make the customer feel 100% More

They found me the EXACT car I was looking for with low mileage, all of the options (and then some) that I wanted, and a terrific warranty program. Tom was nothing short of fantastic to work with and I wou mileage, all of the options (and then some) that I wanted, and a terrific warranty program. Tom was nothing short of fantastic to work with and I would HIGHLY recommend him to anyone. Ironically, I bought my first BMW back in 2001 from this dealership. I am thrilled to be working with them again after recently relocating to this area. And specifically working with Tom - I'm sure the entire sales team is fantastic to work with - but Tom really went above and beyond - even allowing me to keep the car (2004 BMW X3) for an additional weekend as I had a road trip to the white mountains planned. My only recommendation - and it's not to the dealership - is BMW has stopped making this car - the ONLY car I can or will drive - in a manual transmission for the 2011 model. This is a huge bummer -- BMWs are just not the same if they are automatic -- for the true driving enthusiast, we much prefer manual transmission. More

Over 10 years of great experiences with BMW Gallery Norwood. I didn't buy my car from them initially because I moved from out of town but they never treated me like a second class citizen as they did Norwood. I didn't buy my car from them initially because I moved from out of town but they never treated me like a second class citizen as they did at Herb Chamber who is 3 miles from my house. Instead I choose to drive 26 miles to BMW Gallery and am always taken care of by Dan and Charlie, when it came time to pick up a new M3 I didn't think twice about purchasing from BMW Gallery because of the service I've received over the years. More

Peter did a great job. I would recommend him to anyone interested. BMW sells itself, but Peter showed me all the electronics and functions of every button. interested. BMW sells itself, but Peter showed me all the electronics and functions of every button. More

Bought a certified pre-owned 530xi - great experience - great car - really worked hard to satisfy my requirement - pleasure to work with the salesguy - got the monthly payment lower than I expected. great car - really worked hard to satisfy my requirement - pleasure to work with the salesguy - got the monthly payment lower than I expected. More

I have purchases two BMW's from BMW Gallery Norwood -- a 1999 BMW 528i sedan and a 2003 BMW M3 convertible. I have had them seviced by this dealership with the greatest satisfaction. We sold our 1999 BMW 52 1999 BMW 528i sedan and a 2003 BMW M3 convertible. I have had them seviced by this dealership with the greatest satisfaction. We sold our 1999 BMW 528i privately this past December and bought a certified used 2008 BMW 535 xi at BMW Gallery Norwell, only because our daughter now lives in Hingham, which is in the next town from Norwell. We are also very happy with this branch of BMW Gallery. I am "SOLD" on BMW as well as BMW GALLERY GROUP as a fantastic dealership !! More