BMW of Norwood

Exceptional service and personable staff throughout I came in for a recall service on my ‘06 330xi. I had a great conversation with two service employees. The estimated time of service was spot on, and I came in for a recall service on my ‘06 330xi. I had a great conversation with two service employees. The estimated time of service was spot on, and they had available coffee and danishes while I waited. I checked out their basement, where they had some interesting vehicles tucked away: a modified e46 m3 and an e30 325 in stunning condition. When I came to pick up my car, it was washed and vacuumed and they also did a partial diagnosis of an oil leak, neither at any charge. This is not the first time I’ve been in for service or to purchase a vehicle from them. Overall, on every visit, my experience has been smooth and enjoyable. More

Excellent Customer Relations Went in for what I thought was a simple inspection sticker due to changes in the rules around tints - Ali explained the new rules and what needed to h Went in for what I thought was a simple inspection sticker due to changes in the rules around tints - Ali explained the new rules and what needed to happen. I rescheduled and the tint was removed by the detail unit and cleaned and I received my sticker. I was in and out within the timeframe expected. More

Great Service Called for an oil change ...came in on time and my service advisor Theresa gave me an expected wait time. I was out before that time and my vehicle w Called for an oil change ...came in on time and my service advisor Theresa gave me an expected wait time. I was out before that time and my vehicle was cleaned and running smooth. Excellent service!!! Thank you. More

Great experience and results Smooth process for battery service and recalls. Loved the text and email notifications, and the fact that service advisor followed up. They said it wo Smooth process for battery service and recalls. Loved the text and email notifications, and the fact that service advisor followed up. They said it would take whole day and got the call back after 4 hours. Car was waiting washed. Cannot think of anything that went wrong More

Fast and friendly service This was my first time at dealership the service was excellent. My car had a oil change and a first rate inspection. I have to do more work on it and This was my first time at dealership the service was excellent. My car had a oil change and a first rate inspection. I have to do more work on it and will definitely bring it back there. More

Thumbs up for BMW Gallery We had a great experience buying our new vehicle at this dealership. Helpful, knowledgeable, friendly sales and finance staff. No pressure to buy. But We had a great experience buying our new vehicle at this dealership. Helpful, knowledgeable, friendly sales and finance staff. No pressure to buy. But with the help of Mannyand Rob, my husband and I are very happy we chose the beautiful X2! More

Major oil leak We had multiple oil leak issues with our vehicle. Teresa in service was great in providing options and walking us through the benifits of each repair We had multiple oil leak issues with our vehicle. Teresa in service was great in providing options and walking us through the benifits of each repair. The vehicle was repaired to our satisfaction. The only negative was we were allowed to use a 2019 4 series during the repair, which we had hoped the repair would take longer so we could continue to use it. More

Top service in Metrowest Friendly, fast and efficient service is what you get at BMW Gallery. Their techs have vast BMW experience. My service rep Scott Murray is a racing buf Friendly, fast and efficient service is what you get at BMW Gallery. Their techs have vast BMW experience. My service rep Scott Murray is a racing buff and is passionate about BMWs. Keep up the great work ! More

Exceptional service It is not our first time buying a car from this dealership. Excellent service, extremely knowledgeable, friendly and professional staff. The experienc It is not our first time buying a car from this dealership. Excellent service, extremely knowledgeable, friendly and professional staff. The experience has been outstanding! Highly recommend with confidence. More

Best service My advisor Dan McDonald was outstanding from the moment I arrived until I picked up. Kept me welll informed on my service, got me rides to my location My advisor Dan McDonald was outstanding from the moment I arrived until I picked up. Kept me welll informed on my service, got me rides to my location, second to none. More