BMW of Norwood

Gross incompetence/ complete disregard for customer safety I brought my 2016 BMW X5 for a scheduled oil change on 11/6/2017. On 11/24/2017, we were driving to Cape Cod and, upon parking the car, the oil light I brought my 2016 BMW X5 for a scheduled oil change on 11/6/2017. On 11/24/2017, we were driving to Cape Cod and, upon parking the car, the oil light came on. I went to find a service station and the car died in the middle of the road. After having the car towed to BMW of Cape Cod, it was determined that the drain plug was missing and BMW Gallery had failed to tighten it properly. The engine had seized. BMW Gallery did the bare minimum to repair the vehicle and a subsequent analysis of the oil determined that there were excessive levels of metal remaining in the oil, meaning unequivocally that they failed to repair the vehicle properly. They are a complete disgrace to the BMW brand and should be avoided at all costs. They care nothing about their customers nor do they ever do the right thing by them. They are all about containing their costs at the expense of the customer's safety and comfort. I am forced to litigate this matter as they couldn't see fit to admit their mistake or repair the vehicle correctly. More

Avoid at all costs! Well, let's start with dropping the car off for a scheduled appointment on a Saturday morning at 8:30 am, which took about an hour to meet the service Well, let's start with dropping the car off for a scheduled appointment on a Saturday morning at 8:30 am, which took about an hour to meet the service advisor and get checked in. Explained what I was looking for: oil change, tire rotation, inspection sticker and diagnosis of the check engine light. The service department closes at 4pm on Saturday, so by 2:30 pm I called to get a status update. Let a message with the service advisor and received a call back at 3:30 pm. Was informed that the thermostat needed to be replaced and would be covered under the warranty. But, could I leave the car until Monday as they had not finished it. Humm, you have had the car over 7 hours and you are calling me now? So, I agreed to the time frame stating I would pick up the car between 4 -5 pm on Monday. On Monday afternoon, 2 pm, I receive a call from the service advisor that the car is ready. At 4:00 pm I arrive and am told that they are just finishing up the car; putting the inspection sticker on the windshield. Contradicting the phone call that I earlier received. So I waited, and waited .. then at 4:45 pm I go asking about the car. The service advisor has no idea what is going on with the car. He asks me what the issue is. Had to point out to him that it is his job to know what is going on with the car not me. Do your job. Well, the car was not washed nor vacuumed, just sitting somewhere on the lot. They have had the car for over three days and it still is not ready. Finally, at 5:15 I leave. So today, I noticed that my tires have not been rotated. There are certain scratches on the rims and I noticed that the ones that are on the front passenger side are still on the front passenger side. So unless they remove the tires from the rims, it appears the tire rotation was not done. What a sham of a company. More

Efficient, Professional, and No Hassle Purchase We negotiated our price remotely with Francisco who was very energetic and efficient. Manny showed us the vehicle and provided his honest professiona We negotiated our price remotely with Francisco who was very energetic and efficient. Manny showed us the vehicle and provided his honest professional opinion. Manny is very easy to work with and extremely customer friendly. He tried to make the purchase experience as seamless and easy as possible. We enjoyed our purchase experience and would recommend Manny and Franciso to new buyers. More

Stay away they will scam you out of your money!!! My wife went in for a routine oil change and they tried to charge her $300. The Service Manager will not return your phone calls and they will even g My wife went in for a routine oil change and they tried to charge her $300. The Service Manager will not return your phone calls and they will even go as far as trying to take you to small claims court when they overcharge for their services! Dan MacDonald will try to up-sell you on things you really do not need. Be very careful and stay away!!! More

Constant problems with service It doesn’t matter what I bring my car in for because there will always be issues, poor communication, car being kept 3-4 days for simple issues or wor It doesn’t matter what I bring my car in for because there will always be issues, poor communication, car being kept 3-4 days for simple issues or work, parts never in stock (spark plugs, tires, etc..). I could provide details that would shock anyone. Also, I am always worried that someone is going to take my car out for a joy ride. More

Simply The Worst Sales Process - Buyers Beware This dealership completely reneged on the deal as agreed at time of order. Additional $2K cost, and increased interest rate made the three month wait This dealership completely reneged on the deal as agreed at time of order. Additional $2K cost, and increased interest rate made the three month wait even worse. Sales Manager Rob Picerno single-handedly created the best "don't do business with Gallery BMW" story. I tell it every day. More

Dan Drinkwater is the man I’ve been a BMW owner since 2014. I’ve had the pleasure of working with Dan Drinkwater as my service professional for the majority of the time and I c I’ve been a BMW owner since 2014. I’ve had the pleasure of working with Dan Drinkwater as my service professional for the majority of the time and I can honestly say, he has made my experience with BMW so much greater than I could possibly imagine. If you have the opportunity to request a service professional, Dan’s the guy. More

Great experience Gabriel made coming in for service an ease. Guided me through the whole process and made sure a loaner was available for me when I arrived with no wai Gabriel made coming in for service an ease. Guided me through the whole process and made sure a loaner was available for me when I arrived with no wait. Will most certain recommend him to friends and colleagues. More

Teresa Mullen Teresa is the consummate professional. Priompt attention and Always takes great care of me when I bring my car in for service. I give her 11 out of 10 Teresa is the consummate professional. Priompt attention and Always takes great care of me when I bring my car in for service. I give her 11 out of 10 More

Regular service I always see Teresa M in service she has been helping for several years and I just purchased my 4th BMW from the gallery because of her I always see Teresa M in service she has been helping for several years and I just purchased my 4th BMW from the gallery because of her More