BMW of Norwood

Excellent Service Brought my car in for a recall and they took care of me and my car. Offered me a shuttle home and when the car was ready the next morning I was offere Brought my car in for a recall and they took care of me and my car. Offered me a shuttle home and when the car was ready the next morning I was offered a ride back to the dealer to pick up my car. I was shocked, I could not believe that any car dealer would do this but only at BMW will I have this type of service. That’s why I am a repeat customer and will continue to be. More

After all it is a BMW In for a recall on turbo water pump, suspension work and valve seals. Technicians found some other needed maintenance items. Work is impeccably docume In for a recall on turbo water pump, suspension work and valve seals. Technicians found some other needed maintenance items. Work is impeccably documented requests are not executed prior to approval and they are always happy to explain anything that is unclear. In short, you get exactly what you pay for. Loaners are always clean and current model so a little extended test drive never hurts. Car drives and feels like new. Should be good for the next 10k for an oil change and general servicing. More

Very Helpfull!!! Although I did not buy a car at the dealership I would like to acknowledge how helpful Heather Dumas (finance manager) in providing information regard Although I did not buy a car at the dealership I would like to acknowledge how helpful Heather Dumas (finance manager) in providing information regarding various products. I found her very professional and available to me to answer various questions, etc. She is an asset to the dealership. Additionally Jason the sales person I worked with was great even though I did not buy a car. More

Good work but lack of a call about inspection very upsetting Scheduled a state inspection and detail job two weeks ago through the website. Arrived for my appointment and was told that the dealership no longer d Scheduled a state inspection and detail job two weeks ago through the website. Arrived for my appointment and was told that the dealership no longer did state inspections. Since the appointment was made at the end of the month, if I had know ahead of time that the dealer could not do the inspection I would have gone somewhere else that day for the inspection, and come back to the dealer for the detailing at a later date. The fact that I received no heads up tells me that the dealer did not consider my time valuable. The work they did on the detailing was great, and I may go back for that type of service. However, I don’t see how I can trust them for important service work. Especially work where time may be an issue. For example, if in the future they tell me a job may take more than 2 days, I will probably go elsewhere, because I do not believe Gallery considers my time valuable and they may not be concerned if the job stretches into a 3 day (or longer). The quality of post purchase service was the reason I moved from Herb Chambers to Gallery. After only one year with my X3 I am concerned I am already dealing with a similar issue. More

Not what it once was Service has been exemplary for over a decade. But, yesterday I was a number expected to know their process. Even the review process is now canned and Service has been exemplary for over a decade. But, yesterday I was a number expected to know their process. Even the review process is now canned and forced. More

Great experience My sales person, Jake, was more collaborative than pushy. He heard what I valued and what I didn't care about and found me just the right car. It was My sales person, Jake, was more collaborative than pushy. He heard what I valued and what I didn't care about and found me just the right car. It was used with minimal mileage. He advocated with management to come to a price that made me feel like I got a true value. I highly recommend him and the dealership! More

recall Service Had to bring vehicle in for a recall and while it was there to check car for rough idol. Found reason for the rough idol and replaced part. Car runs g Had to bring vehicle in for a recall and while it was there to check car for rough idol. Found reason for the rough idol and replaced part. Car runs great now. Would have liked a loaner of any kind where the car was there for 6 hours. If I didn’t find anyone to pick me up I would’ve been stuck there for 6 hours More

Excellent From start to finish everyone was wonderful. Paul was very knowledgeable in regards to the vehicles & matching my preferences. Alex my sales rep was p From start to finish everyone was wonderful. Paul was very knowledgeable in regards to the vehicles & matching my preferences. Alex my sales rep was patient with us & made us feel welcomed at all times. He presented us with many options & was prompt with all information & paperwork needed to complete the deal. Edison the finance rep answered all our questions thouroughly & made us feel comfortable to ask anything. He walked through every detail & knee what he was talkin about without having to ask anyone. Overall excellent experience. More

Honest and Straightforward Hi had problem with my 2013 X5 trunk latch wasn’t working called on a Sat morning at 8 am everything fixed by 11 they were totally booked but let me c Hi had problem with my 2013 X5 trunk latch wasn’t working called on a Sat morning at 8 am everything fixed by 11 they were totally booked but let me come in because it may have been a hazard. Plus they just charge be for an hour work so price was very very fair. To be honest I was surprised that they would hammer me. But they didn’t. So I think you are good if you go there. It always more at the dealership but your paying for piece of mind. Ask for Dan he is an Honest guy and knows everyone is busy and needs things done quick More

Excellent Service Dan DRINKWATER is always giving me the highest, consistent and excellent service on my BMW X5. Always looking forward to see him every time I have iss Dan DRINKWATER is always giving me the highest, consistent and excellent service on my BMW X5. Always looking forward to see him every time I have issues on my car and always been resolved. Thanks Dan. 👍👍👍 More