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BMW of Norwood

Norwood, MA

4.7
1,794 Reviews

918 Providence Hwy

Norwood, MA

02062

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Showing 1,794 reviews

July 30, 2023

The service department was amazing. They really helped me out and went above and beyond when I had a vehicle issue while visiting from out of state. Ali & Jack in the service department More

by Dan H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack, Ali Kooros
Aug 02, 2023 -

BMW of Norwood responded

Dan, we are glad we could help!

July 29, 2023

BMW Norwood led by GM Alex Archer provides Exceptional Customer Service! They beat our Land Rover Norwood & Norwell to keep our business. This was our 3rd consecutive BMW we purchased from Alex Archer & B More

by Peter Wyman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel, Alex Archer, Mario Carosi, Jake Archer, Dan Drinkwater, Dan MacDonald
July 29, 2023

My advisor is awesome nothing to complain very friendly staff at Norwood dealership Love this ply More

by jlaguerre29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Kooros
July 28, 2023

Aleks was excellent! All staff and service providers were outstanding, courteous, respectful and professional. This was my second lease, I’ll definitely be back! More

by gfmiller1018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandr Banar
July 26, 2023

Great turn around, very responsive and the video updates are extremely helpful. Very friendly and knowledgeable service team. More

by Emcgowan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne
Jul 31, 2023 -

BMW of Norwood responded

We are glad we could help!

July 25, 2023

Sokal Sota was excellent and made the process easy. I was able to purchase a new vehicle on the spot, have it registered at the dealership and go home with it. More

by Antoinette Giugliano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sokal Sota
Jul 28, 2023 -

BMW of Norwood responded

Antoinette, we are glad we could help! Congratulations on your new vehicle!

July 24, 2023

Service ok. Rep ok. They fixed problem but I left with different issues with little help More

by dscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin
July 21, 2023

The service was great and my service advisor was awesome. She kept me in the loop and explained everything to me. More

by Jmusto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen 10 Stars
Sep 03, 2023 -

BMW of Norwood responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

July 21, 2023

Ali is great! He is very professional and knows what he is doing. He is a problem solver and I feel that I can trust him with my vehicle needs. He has been the More

by Jen lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Kooros
July 21, 2023

Great services. Only thing that I experienced was that the loaner vehicle had previous uses belongings in it as well as tire inflation warnings. More

by pjmsr51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Kooros
Dec 05, 2023 -

BMW of Norwood responded

Thank you for your feedback about the issues you encountered while using your loaner vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Alex H. Archer, V General Manager aarcher@bmwnorwood.com

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