BMW of Norwood

Great Experience It's always hard going through the process of buying a new car but everyone at Norwood BMW made it as painless as possible. Micheal Yousif was very at It's always hard going through the process of buying a new car but everyone at Norwood BMW made it as painless as possible. Micheal Yousif was very attentive and a pleasure to deal with through the entire transaction. Both managers (sales and finance) checked in with me a few different times on a different days to make sure everything was going ok. Even sales people walking by would ask if I wanted a water or ice tea as they were walking by. Very well run dealership !! Finished up the process with Tim Hall (BMW Genius) showing every feature my new X5 50i has to offer. He was incredibly informative and made sure I was following him through every step. Great experience through the entire process !! Would recommend Norwood BMW to everyone ! More

Best experience ever Mario Caruso helped my husband order the best car for me as a surprise. Owning a BMW is an experience in itself! Tim Hall helped me learn all about Mario Caruso helped my husband order the best car for me as a surprise. Owning a BMW is an experience in itself! Tim Hall helped me learn all about the features that keep me safe and showing just how much fun this car can be! I have no problem going to Mario and Tim for any questions I might have, and they let me know that they are there for any help I may need! I feel part of a team! Thanks again! Naomi F More

Adrian is the best! This was, hands down, the absolute best leasing experience I have had so far. Adrian was very pleasant, patient, and honest with me. He put forth an i This was, hands down, the absolute best leasing experience I have had so far. Adrian was very pleasant, patient, and honest with me. He put forth an incredible effort to work with me and my budget. It got down to the point where the sales manager came out with the price tag of the car and showed us that he could literally not take any more money off of the payment because they were already losing so that I could have the car I wanted. I will definitely go back to Adrian for my next car. Anyone would be lucky to work with him. More

Best car buying experience ever! My salesman Nelson provided excellent customer service, was very professional, and went above and beyond to make sure that I had a pleasant car buying My salesman Nelson provided excellent customer service, was very professional, and went above and beyond to make sure that I had a pleasant car buying experience. Bob, from client relations made the appointment for me to come in and expedited everything. I didn't waste time and everyone who I encountered from the receptionist to the lot people was friendly. Never felt pressured at any point and negotiating was smooth. The finance manager Jeffrey went over all my options and was very thorough. Tim, the delivery coordinator was the best and my M3 looked pristine. I've purchased vehicles from other dealers and would never consider going back again. However be assured that I'll only be doing business at BMW Gallery Norwood from now on! 5 stars. More

Service people scratched navigation screen Car was in for the 30K mile check. When I picked up the car, I noticed that the navigation screen had been scratched at the dealership. Car needs to Car was in for the 30K mile check. When I picked up the car, I noticed that the navigation screen had been scratched at the dealership. Car needs to be sent back to the dealer, which promised to replace the screen. More

Great Experience This is the third car I have bought with Adrian. He is always helpful, friendly and very easy to work with. Unlike my experiences with other salesme This is the third car I have bought with Adrian. He is always helpful, friendly and very easy to work with. Unlike my experiences with other salesmen at other dealerships/brands, Adrian actually listens to what I am looking for and I feel no pressure. He has never tried to convince me I want a car just because he has it on the lot etc.! I suspect I will go to him again More

My car buying experience at BMW Gallery of Norwood This is the second car I have bought from Adrian. Three years ago he was the one to go to and he continues to be the one to go to. When I started talk This is the second car I have bought from Adrian. Three years ago he was the one to go to and he continues to be the one to go to. When I started talking to him about a new car, he was willing to work with me to on the car I wanted at the price I wanted. Adrian continually went out of his way to make the buying experience as easy as possible for me. On price - he worked with me and I ended up with a great deal. No one does it better than Adrian. I will always go to him for my car needs. Thanks Adrian! More

Worst experience I have ever had This dealer is rude, the final straw was business manager hitting on girlfriend in front of me. You would expect more from a high line dealer. This dealer is rude, the final straw was business manager hitting on girlfriend in front of me. You would expect more from a high line dealer. More

2014 BMW 535I- Lemon Car The leased 2014 BMW 535 I - win # WBA5B3C5XED533365 -02/28/2014 , end up to be a lemon car-did not pass emission test , at the dealer service facili The leased 2014 BMW 535 I - win # WBA5B3C5XED533365 -02/28/2014 , end up to be a lemon car-did not pass emission test , at the dealer service facility , with 420 miles on it . Now this car is listed a used car , with 232 miles on it . Usually , the car odometer goes up , and not down . What that means _ the dealer was changing ( roll back ) the car milage ??? it is an fair practice procedure BMW gallery is doing ???? also they were forcing us to get a new BMW , with less features , but for the same price paid for the first leased BMW - $ 1, 800 .00- difference between the first and second car , and also not allowing us to get an lease agreement . Now , we are paying the lease for the old car , and having and much cheaper car , whit a lot of undisclosed safety issues !!!! Nice job BMW Gallery !!!! The worst of the worst experience I had on my life. We own 2 Audi A 8L . Nissan cars , but never ever had such bad experience !!! The WORST OF THE WORST !!!!!!! More

Excellent service from Teresa Mullen Teresa Mullen is a true professional. Our X5 was done on time and all work completed with no problems. Teresa made our service visit painless and free Teresa Mullen is a true professional. Our X5 was done on time and all work completed with no problems. Teresa made our service visit painless and free of any problems. Thank you Teresa for an excellent service experience! More