BMW of Norwood

Carlos and team were exceptional. They handled everything easily and effortlessly. Follow up was great. Continued contact was great. Pick up and drop off was effortless. Thank you easily and effortlessly. Follow up was great. Continued contact was great. Pick up and drop off was effortless. Thank you More

Dan Drinkwater, Cameron, Adriano and the whole team did a great job with both communication & getting my car done in a routine manner! Thanks guys! great job with both communication & getting my car done in a routine manner! Thanks guys! More

They were extremely welcoming and friendly. That includes everyone!! They immediately addressed our needs and walked us through the entire buying experience. It was really a lovely experience!! everyone!! They immediately addressed our needs and walked us through the entire buying experience. It was really a lovely experience!! More

Easily to do no waiting Service was excellent had me in Easily to do no waiting Service was excellent had me in and out with a loaner car First thing in the morning was easy too Easily to do no waiting Service was excellent had me in and out with a loaner car First thing in the morning was easy too More

Easy to work with no unnecessary red tape. Have purchased 5 cars with Roger for a reason. He follows through. Same with finance. Nice people. 5 cars with Roger for a reason. He follows through. Same with finance. Nice people. More

Very polite and helpful to all consumers that very good Very polite and helpful to all consumers that very good to have a person like this continues good work for all God bless you and your families Very polite and helpful to all consumers that very good to have a person like this continues good work for all God bless you and your families More

Quality service, great price/value, worked with me to make it work. Very professional, respectful and efficient. Work as a team, they like what they do! make it work. Very professional, respectful and efficient. Work as a team, they like what they do! More

In September of 2018, I leased a BMW x3. I can have 36K miles on the car. I currently have 26.5K with 5 months left on the lease. When I was at about 15K miles, I went to the dealership for an oil change miles on the car. I currently have 26.5K with 5 months left on the lease. When I was at about 15K miles, I went to the dealership for an oil change. The service advisor sent me a recommendation that I replace all 4 tires. I asked how it could be possible that I would need all new tires at 15k miles. He said "sometimes it is the way you drive." I said "what, like a woman?" I went back to the dealership at 26.5k miles to have the oil changed. When I was there, I was told that all 4 tires were bald and would need to be replaced. When I asked how that could be possible, I was told that 26K is the lifespan of the tires. I looked up the brand of the tires Cinturato P7 all season 245/50R19 Pirelli and it says the lifespan of the tire is 70,000!!! I also took the car to a mechanic who told me the tires are not bald. I feel that if you are going to lease a car with 36K as milage but you put tires with a lifespan of 26K on the car, you should have to let the customer know that they will be expected to replace all 4 tires prior to the return of the lease. More

Terrible experience from start to finish. Turned in leased car to buy a new X3, which was nearly 7,000 under mileage. They tried to charge me for service they said I missed (even though the car said it leased car to buy a new X3, which was nearly 7,000 under mileage. They tried to charge me for service they said I missed (even though the car said it was not due for service) plus complained about dog hair in trunk and then claimed there were scratches from dogs on back bumper that I could barely see. They also decided one of my tires looked a little worn and wanted me to pay for a new one. When I complained they threatened they could send the car to BMW and the charge could be much higher. Looks like a new way for BMW Norwood to pay for their renovations. Have purchased 6 BMWs from this dealership and never expected to be treated this way. Next purchase will be somewhere else. More

My experience at bmw was wonderful all of the employees were very helpful they went out of there way to please me I very grateful I picked bmw of Norwood were very helpful they went out of there way to please me I very grateful I picked bmw of Norwood More