BMW of Norwood

Both Mr. MacDonald and Mr. Richard were extremely friendly and efficient; they greatly contirbute to the excellent services offerd by the BMW Gallery in Norwood. Post service appointment, Mr. MacDon friendly and efficient; they greatly contirbute to the excellent services offerd by the BMW Gallery in Norwood. Post service appointment, Mr. MacDonald contacted me to follow up on the improvements of the car and make sure that the car was effectively responding to the service changes. Moreover, Mr. MacDonald has seen me on several car service appointments and offers consistent quality and a warm personality. Mr. Richard's services always keep me coming back to the delaership. His honest advice and ability towork around tight schedules always exceeded my expectations. He also goes out of his way to make sure the customer feels comfortable and works towards meeting any additional requests theymight have. More

My experience was terrific from the very beginning. I felt like Robert was really listening to everything I was saying and I felt truly valued as a customer. The entire show room was filled with customer felt like Robert was really listening to everything I was saying and I felt truly valued as a customer. The entire show room was filled with customers, however even though they were very busy, I didn't feel rushed and I was happy with what I bought. I would definitely recommend this dealership to everyone and I will be back for my next car purchase. More

Kim Lexner is a true asset to your orginization. Although I did not originally buy my bmw from the gallery kim is the singular reason I will never do business (sales or service)with any other dealership but I did not originally buy my bmw from the gallery kim is the singular reason I will never do business (sales or service)with any other dealership but the gallery again. Her profesionalism,knowledge and commitment is unsurpassed.She constantly goes above and beyond for us and is always concerned with not only my comfort and safety but that of my family as well. I hope you realize what you have in kim and reward her appropriatlly. Thank you kim! More

Very professional, very open, and very efficient, including even business manager. This was my third lease/purchase transaction. Every time I visit this place I see the same polite people who ar including even business manager. This was my third lease/purchase transaction. Every time I visit this place I see the same polite people who are always ready to help. Very nice. Big difference compare to other dealerships I dealt before. More

Service is always excellent. The atmosphere is pleasant and professional. Kim Lexner has been our Service Consultant for 5+ years and she is fantastic. Kim always explains issues in detail. She assists us and professional. Kim Lexner has been our Service Consultant for 5+ years and she is fantastic. Kim always explains issues in detail. She assists us in making our service decisions. She is professional, thorough, and a pleasure to work with. More

I have worked with Kim for over 7 years she is knowledgeable and extremely helpful with all my needs when it comes time to my needs and the needs of my car. She is a delight to work with Kim alw knowledgeable and extremely helpful with all my needs when it comes time to my needs and the needs of my car. She is a delight to work with Kim always remembers you as a customer makes it a point to make sure you are happy with the service provided. More

Everyone there goes out of their way to make my visit as easy as possible. It is easy to schedule an appt. The greeters take care of you right away. The service people are outstanding. If they don't hav easy as possible. It is easy to schedule an appt. The greeters take care of you right away. The service people are outstanding. If they don't have a loaner they get you a rental. Checking out is easy. More

Today was my first time in this dealership. I had always gone to Herb Chambers but lately was less than thrilled with their customer care. The whole place is amazing buy I had the pleasure of working with gone to Herb Chambers but lately was less than thrilled with their customer care. The whole place is amazing buy I had the pleasure of working with Menelaos Mitoulis. He made this such a worry free and pleasurable experience. He was kind...knowledgable ....and helpful beyond neccesary. I was in and out with a better deal than any other dealership could offer. I will never buy another car from any other dealership!!! More

Over the last 11 years, I've come to develop a close trusting relationship with Dan. Dan is a true client advisor and helps me make tradeoff decisions with service items and explains well the details be trusting relationship with Dan. Dan is a true client advisor and helps me make tradeoff decisions with service items and explains well the details behind service requirements and the work that gets done. I do truly believe Dan is there as a partner that has my interests and needs in mind. He also has been extremely flexible with scheduling services around my time, being available on phone or email (giving me flexibility in how I reach BMW), as well as providing me with loaner cars when I needed it. As a busy professional, I appreciate very much what BMW Gallery and Dan have helped me with: worry-free process for maintenance and services. They exemplify what BMW brand means today - quality and customer satisfaction. I've recommended and will continue to recommend BMW Gallery and Dan to all my friends that have been in market for BMWs or are looking to service their BMWs. They have reinforced my loyalty to BMW and BMW brand. More

Kim, is responsive and knowledgeable. She makes me feel Kim, is responsive and knowledgeable. She makes me feel like I will be taken care off, and he has made it happen. I have brought my car in for th Kim, is responsive and knowledgeable. She makes me feel like I will be taken care off, and he has made it happen. I have brought my car in for the 1st 50,000 and then the next 50,000. Both under warrenty. Now 360000 into then next 50,000, and on my dime, I still go to the Norwood Gallery to she Kim. More