BMW of Norwood

Comfortable buying experience Purchased a CPO 2011 328i xDrive with 29k on the engine from Ian. Ian was friendly, knowledgeable, and helpful through the whole experience. I wou Purchased a CPO 2011 328i xDrive with 29k on the engine from Ian. Ian was friendly, knowledgeable, and helpful through the whole experience. I would buy a BMW again from Ian, personally. I received water without asking, was offered coffee and pizza, and felt like I was having an informal conversation about cars with him rather than being sold a car. He made me feel confident about my purchase and included some auxiliary "stuff" (second key fob, for example) that the last dealership I purchased from refused to include. More

Terrible follow through Unfortunately, this company prides itself on horrendous follow through. After paying off a car early, I was owed a refund on GAP insurance which was s Unfortunately, this company prides itself on horrendous follow through. After paying off a car early, I was owed a refund on GAP insurance which was sold by the dealership. After months of requesting it, I never heard anything. In fact, my emails were blatantly ignored. The GM responded when I reached out, but was quite rude. I then reached out to the Gallery Group which is the umbrella Corp under which this dealership sits. Although I finally received my refund, I was promised a call back which I never received and the management overseeing this dealership from Gallery Group is non responsive. It seems that the parent company has fomented a culture at this dealership that puts customers last and that is quite unfortunate. More

Excellent Care and level of professionalism I truly appreciate the level of professionalism and genuine concern displayed by my service advisor, Stan Sooklal. With Stan, I am always confident th I truly appreciate the level of professionalism and genuine concern displayed by my service advisor, Stan Sooklal. With Stan, I am always confident that my concerns will be addressed promptly and accordingly. He is very thorough and attentive to your needs. He gets the job done right. I would most certainly recommend Mr. Sooklal to a friend. He's understands the importance of service More

Excellent Service Dept. Service department was friendly, courteous and knowledgeable. From booking the appointment to having the car ready as promised was perfect. Highly rec Service department was friendly, courteous and knowledgeable. From booking the appointment to having the car ready as promised was perfect. Highly recommend. Waiting area is top notch. More

The best car-buying experience! We could not have been happier with our experience. Mario was a pleasure to work with. I loved that never badgered us with calls and emails. He res We could not have been happier with our experience. Mario was a pleasure to work with. I loved that never badgered us with calls and emails. He responded promptly and checked in with us at an appropriate frequency. We really appreciated his candor and forthrightness and the way he treated us. We also were very impressed with Alex, the BMW Genius. He was patient and thorough. This was easily the best car-buying experience we've ever had, and we will absolutely send all of our friends to Mario. More

Service department is one of a kind! Exceptional treatment! This review is for the service department only since I did not buy my car there. Very smooth process, helpful and accommodating staff and they walked This review is for the service department only since I did not buy my car there. Very smooth process, helpful and accommodating staff and they walked me through all of the components of my warranty and even pulled up info about my BMW. Nice waiting area lounge with free bagels, coffee, juice etc. Very nice parts/store with all sorts of neat BMW gadgets. I can honestly say it was a pleasurable experience and I came away from it feeling good. I would definitely recommend the dealership and I would return here for service and possibly sales down the road. More

Lease a car Great sales person it was a good experience the sales person explained my options. She gave me a test drive. She explained all of the features Great sales person it was a good experience the sales person explained my options. She gave me a test drive. She explained all of the features More

Great experience! Great experience with Ian! He is very accommodating, patient and careful. The whole purchase process is fast, painless. I would definitely recommend G Great experience with Ian! He is very accommodating, patient and careful. The whole purchase process is fast, painless. I would definitely recommend Gallery as your go to BMW dealership. More

Great and quick customer service! I was promptly greeted and shown the vehicle I was looking for. The test drive went great and even decided to purchase the vehicle. Ian was prompt to I was promptly greeted and shown the vehicle I was looking for. The test drive went great and even decided to purchase the vehicle. Ian was prompt to address any questions or concerns I had. More

Great Experience (again)! I have been coming to this dealership for several years now, for both sales and service, having purchased a number of vehicles from them. As in the I have been coming to this dealership for several years now, for both sales and service, having purchased a number of vehicles from them. As in the past my most recent experience was excellent. Alex Archer and his team, who I have dealt with for all of my purchases over the years, makes sure its a straightforward and pleasant experience throughout the process. More