BMW of Norwood

Exceptional Service We found this dealer to be professional and very courteous. They didn't try to sell us something we weren't looking for but exactly what we came for. We found this dealer to be professional and very courteous. They didn't try to sell us something we weren't looking for but exactly what we came for. The staff was pleasant and respectful. Frankly, the best we've encountered yet. I thought that would be impossible for a dealer, but they accomplished that. The only thing would be that it was a long wait on a weekend to see financial but apparently the other personal had got sick. So it was completely understandable. They took our needs into account and fulfilled them completely. We would absolutely go back again. More

This dealership is a scam. This place is a scam. They sell lemons to public without revealing everything about the vehicle. We bought a 2008 preowned 7 series from this dealersh This place is a scam. They sell lemons to public without revealing everything about the vehicle. We bought a 2008 preowned 7 series from this dealership. It was nothing but problems with this car from day 1. It kept asking to add oil to it. We knew that there must be some type of an oil leak. They kept telling us that it's because of the driving my husband does. I have never heard of such an excuse from any dealer for any car. The reason that it kept asking to add oil was because of the leak that they deliberately kept quiet about until last week. Finally, they tell us about the leak and of course we had to pay to fix it. They replaced 4 tires for us and charged us arm and a leg last year. Now they are telling us the tires are worn out and need to be replaced. This doesn't end here. 3 days ago, it showed a light for some transmission issues, which they never revealed to us a week ago. Now the whole transmission needs to be replaced costing us 8800 or so. This place is not untrustworthy and their customer service is despicable. They sold us a lemon and made thousands of dollars thereafter in fixing numerous problems with the car. They won't even print out everything we have fixed in the car with them saying it's too much work to do so. We are filing a complaint with the attorney general's office. Let them deal with this awful dealership. Stay away from them. More

Rude and ignorant sales staff They ignored me for the first half hour that I was waiting patiently in the showroom (despite being slow). After waiting 10 minutes after asking some They ignored me for the first half hour that I was waiting patiently in the showroom (despite being slow). After waiting 10 minutes after asking someone for a sales person, I was finally presented with the opportunity to test drive the car. When we started talking price, they demonstrated they could not do math since they only subtracted about $423 when I presented them with the $500 college grad discount printout. Overall they were very rude throughout the whole process and I would never go back. It was almost as if they thought that I couldn't afford a $39,965 "BMW" because I was 23. I'm happy I ended up with my 2016 Infiniti Q50 3.0 twin turbo AWD (which was $46,640) :). More

Hands down the best BMW service center ! From the warm welcome of the valets to the glowing smiles of all the advisors .... what a great way to start the day. I even met the service manager R From the warm welcome of the valets to the glowing smiles of all the advisors .... what a great way to start the day. I even met the service manager Ricardo.....or Rodrigo what a great gu, very knowledgeable. My Advisor was Camron ... very professional he updated me throughout the day, did everything he said would be done and even had my vehicle cleaned. The best part was the X5 loaner they provided. These folks are the definition of professional. I enjoyed my service interaction immensely. Thank you BMW Gallery Service team!! The tech!! I didn't interact with you .. if you are a part of this team ... you must be swell. More

Awesome experience with new BMW purchase! Great experience at BMW Gallery in Norwood. Smooth, flawless transaction, very helpful staff. Our experience with Josue Coronel was outstanding. Will Great experience at BMW Gallery in Norwood. Smooth, flawless transaction, very helpful staff. Our experience with Josue Coronel was outstanding. Will recommend to everyone we know. Anna & Alex More

All games. No respect NOT WORTH YOUR TIME.........Although my initial impression and experience would have warranted a 5 star rating, things changed quickly. Initially I ha NOT WORTH YOUR TIME.........Although my initial impression and experience would have warranted a 5 star rating, things changed quickly. Initially I had a great test drive and was in the process of negotiating a fair price for the vehicle. Then it all changed. After a price was agreed upon, the sales rep went to "check" and that's when another sales manager came out and refused to honor the price that I had previously agreed upon. Wouldn't even think about it. Then when I got up and left, the original manager came out and asked if we would have a deal if he could get the original price. Bait and switch. And to make it worse, when I reached out via email to client relations and explained what had happened and my frustration, they acknowledged nothing. The next day they contacted me the next day to see if I would make a deal based on the price I had negotiated but I declined. After traveling an hour there, spending and hour and half at the dealership, and driving and hour and half home plus the games they played, I felt as though my time was worth more than the originally negotiated price. However they didn't think so. So if you like games, be sure to stop in but if you value your time, take your business to a place where they will respect it. More

Terrible! Total lack of respect for their customer base and future customers. If your a millionaire then be me guest and pay top dollar. If your looking for a Total lack of respect for their customer base and future customers. If your a millionaire then be me guest and pay top dollar. If your looking for a good deal on a BMW go elsewhere. Just friendly advice from lifetime BMW owner. More

BMW new sales dept This would be the second time I had a horrible experience with this sales team . Total let down again and again. Very unprofessional and No followu This would be the second time I had a horrible experience with this sales team . Total let down again and again. Very unprofessional and No followups .. Experience yourself Might get better service at McDonald's More

Outstanding service and Friendly employees! Everyone from the person answering my emergency call, to the guys in service, to the general manager were very nice, helpful and accommodating! I've g Everyone from the person answering my emergency call, to the guys in service, to the general manager were very nice, helpful and accommodating! I've gone here for the past 2yrs and won't go to any other dealership because of the level of professionalism here! They have amenities too if you need to work on your laptop!! More

Superb service experience I had a real problem with my X5 BMW showing warning signs of engine overheating. The advisor was very professional, was able to accommodate my service I had a real problem with my X5 BMW showing warning signs of engine overheating. The advisor was very professional, was able to accommodate my service request in a timely manner. They had to keep the car for a few days however, I was informed every step of the way and I was provided with a courtesy vehicle so that I did not have to feel stranded without my vehicle. My overall experience was great, my vehicle felt and looked like a car by the time they were through with their services. I would truly recommend this service department to everyone.!!!! excellent service, wonderful experience! More