BMW of Norwood

Had my e93 M3 Convertible in a number of times for a very troubling issue with the passenger seat belt. I had 2 different service advisors manage the service on the car to have it come back with the same iss troubling issue with the passenger seat belt. I had 2 different service advisors manage the service on the car to have it come back with the same issue, or comments around it behaving "the way it should". I knew that this wasn' true, and needed someone who would take ownership of the issue, work in conjunction with the garage foreman, and get my car working properly and safely. Teresa looked up the history, saw the issues that had transpired, and vowed to make it right. She worked closely with the shop foreman, communicated progress and setbacks, and made sure that we were workign towards a common goal. The shop ended up having to consult with the BMW AG tech team, and was finally able to solve the issue. Teresa made the experience very aniexty free, showed a true sense of committment, and had a friendly and professional way about her and always stayed positive. It was truly a pleasure to work with her, and I wouldn't see anyone else at this point. This is my 3rd M3 from the Gallery, and I have always had a good experience with the Sales and Service staff. More

Teresa Mullen went above and beyond her ability to make our experience easy and pleasant. We highly recommend her and the dealership. Andrew & Deborah Feldman our experience easy and pleasant. We highly recommend her and the dealership. Andrew & Deborah Feldman More

I've had a great deal of negative experiences when bringing my vehicles in for service over the years, until now! The BMW Gallery, and especially Teresa Mullen were able assist and advise me with the bringing my vehicles in for service over the years, until now! The BMW Gallery, and especially Teresa Mullen were able assist and advise me with the best course of action, while all the time treating me with the respect and courtesy I would expect when purchasing a luxury vehicle. Teresa went to great lengths to explain what was wrong and the best and most cost effective way to resolve my issues. Thanks Teresa!!! More

I all way have purchased vehicles all my life and have never been treated the way this dealership at Gallery service has treated me. now I knew paid the high price but you get the best service for your ve never been treated the way this dealership at Gallery service has treated me. now I knew paid the high price but you get the best service for your vehicles. I recently came in for service and was assisted by Teresa Mullen. I can't say enough about her, her professionalism and friendliness. Every time I walk out from the Gallery she sure can light up my day like a sunshine it made my trip there a positive experience. I have and will continue to recommend, Ms. Mullen and the BMW Gallery of Norwood to friends and family. Great Job!! Thank you More

I've been a customer of BMW Gallery in Norwood for years, and I drive all the way from the Boston area. I don't need to, because there are closer dealerships, but the service department at the BMW Gallery in and I drive all the way from the Boston area. I don't need to, because there are closer dealerships, but the service department at the BMW Gallery in Norwood is so wonderful, I want to keep my BMW business there. I have enjoyed a long, informative, and friendly working relationship with Dan MacDonald. He is my BMW service expert. He's the man to call if I have a question about any kind of BMW service. And he takes the time out of his busy day to answer my questions. More

I am seriously questioning the integrity of the positive reviews written about Teresa Mullen. In late January I had a seriously inappropriate interaction with Teresa. At the time I told her I was going to reviews written about Teresa Mullen. In late January I had a seriously inappropriate interaction with Teresa. At the time I told her I was going to contact her Manager and the owner if necessary. After a "cooling off period", and a talk with another employee, I was under the impression Teresa was on her way out and that management was well aware of her sarcastic and hostile attitude. Considering this is not actually the case, I will be writing a very detailed letter about my experience. On a more positive note, the sales staff, technicians and all other employees I have dealt with in the last 10 years of being a loyal customer have been top notch. I will continue to be a customer, however I will avoid Teresa Mullen completely. More

Teresa..Thank you so much for your kindness and advice on my reapirs and service on both my BMW's...you always put a smile on my face when i walk in the service department....you are my favorite service advi my reapirs and service on both my BMW's...you always put a smile on my face when i walk in the service department....you are my favorite service adviser in the dealership..thanks More

I love coming in for Service to BMW Gallery in Norwood. Teresa Mullen is such a pleasure to deal with. The whole process of getting my vehicle serviced here from start to finish goes so smoothly. From maki Teresa Mullen is such a pleasure to deal with. The whole process of getting my vehicle serviced here from start to finish goes so smoothly. From making the appt to arriving at the dealership and being able to come in contact with such friendly, personal and knowledgable staff just goes above and beyond what I would expect. Teresa has such a great and genuine personality you will not want to go anywhere else for service. She truly is an asset to the company. More

The Service that I have received has been outstanding and the Service Advisor, Teresa Mullen, goes the extra mile to make sure that my needs are taken care of. She will set up the appointment, make sure I h the Service Advisor, Teresa Mullen, goes the extra mile to make sure that my needs are taken care of. She will set up the appointment, make sure I have a ride back to work, calls when my car is ready and sends a driver to pick me up. She is very knowledgeable about service issues and can answer any questions that I might have concerning my vehicle. She is friendly, easy going, accommodating and extremely efficient!! More

I had a full day of appointments with a brief open window when my run flat had a nail in it. No apppointment, NO problem Teresa got me in and out in under an hour. I never missed any appointments when my run flat had a nail in it. No apppointment, NO problem Teresa got me in and out in under an hour. I never missed any appointments More