BMW of Norwood

Teresa Mullen Teresa is the consummate professional. Priompt attention and Always takes great care of me when I bring my car in for service. I give her 11 out of 10 Teresa is the consummate professional. Priompt attention and Always takes great care of me when I bring my car in for service. I give her 11 out of 10 More

Regular service I always see Teresa M in service she has been helping for several years and I just purchased my 4th BMW from the gallery because of her I always see Teresa M in service she has been helping for several years and I just purchased my 4th BMW from the gallery because of her More

$100,000 BMW X5M Nightmare! The following is the WORST and the BEST BMW experiences I've ever had. If you own a BMW in Mass, you should read this. I own a 2016 BMW X5M. I've h The following is the WORST and the BEST BMW experiences I've ever had. If you own a BMW in Mass, you should read this. I own a 2016 BMW X5M. I've had the whole car wrapped to keep it like new. My car is immaculate. Aftermarket HRE black rims and the X5M paint is black sapphire. So here we go... I had already lowered my vehicle with top of the line H&R springs, but I needed to replace those and switch it with the Dinan(BMW) suspension kit. I did this as to not break the aftermarket suspension rules with my insurance company, Progressive Insurance. They will cover everything BMW/Dinan but will not cover any other aftermarket suspension. So I went down to BMW Gallery Norwood BMW and had them do the install. Big mistake. When I went to pick up my ride I saw that on all 4 tires they had about 2 inches of dried dirt up the sidewalls. I also saw a "Splotch" on the front right rubber where someone hit a curb or something. I drove out of there because it was very late in the day and I was late getting down to Cape Cod for the weekend and I just didn't want to deal with that dealership ever again after looking at the way they gave me my car back. When I got on the highway to the Cape, I heard all sorts of rattling and pinging. Sounded like ROCKS were rattling around in the wheels, suspension and brakes. So the next day, I brought it to BMW of Cape Cod in Hyannis to get the rattling checked out. Sure enough, they removed quite a few rocks! I also asked them to check the safety of the vehicle for me and they gave me the ok that the car was safe to drive all the way home(half hour north of Boston). I left the Cape the following day and noticed that my alignment was off as well. I also had a very bad squeaking/grinding sound coming from the suspension(not rocks). It also felt like my wheels were out of balance with a nice vibration in the steering wheel. I also noticed in the daylight that there was a significant dent as you get into the car on the floor board. It looked like someone took a ball peen hammer and slammed it on the bottom of the door before the rug as you get into the car. I spent $1,200.00 for someone at BMW Gallery Norwood dealership to go out 4-wheeling in my baby. Do not ever ever ever do any business at this place. Did I mention that it was a $100,000 2016 X5M ? This is how BMW Gallery Norwood treats their top of the line vehicles and customers. So then I took the car to AL Jonuz, the service director at Herb Chambers BMW Sudbury and told him the whole story. AL called Cape Cod BMW and verified that they had taken out quite a few rocks out of the front of the car. I've dealt with this service department in Sudbury before when I had my 3-series and they were always professional and have done a great job with my cars. If there were a instructional manual on how to be a good Service Director for a BMW dealership, AL should be the one writing it. So here is what AL found out about what happened to my car... One of my wheels was 40grams off balance mysteriously. My HRE wheels were in perfect balance from the factory and were perfect before I dropped the car off at Norwood. The install of the Dinan suspesion was done incorrectly. One side of the car was a full INCH higher than the other side and the general ride height/stance wasn't correct. There was a dent on the inside of my drivers side foot panel. It would be impossible to cause a dent like this with shoes. Someone either dropped something extremely heavy on it or it was done intentionally. The alignment was off. Guessing this was from the splotch on my front tire. There were additional rocks in the suspension and brakes. Heavy duty scratches on the suspension like the parts were slammed around. My car was MINT condition when I dropped it off and they gave me back a xxx. AL had to call Norwood 3 times to get Norwood to pay for the damage and all the extra work that had to be done to fix everything they screwed up and they still didn't pay. Then I found out the regional BMW USA people actually went down there in person to BMW Gallery Norwood to see what the xxxx happened. I'm still waiting to hear the results of that. AL told me that no matter what, "he was going to take care of it" and for me not to worry. Can you believe that? THIS is what saved me from never ever buying a BMW again. My next car was going to be the new 2018 M5 AWD, but after this experience in Norwood, my next car was going to be a Jag, Merc or Audi. So anyway, AL fixed everything wrong with my vehicle and my ride is back to normal after about a week and a half of them fixing it. He even had to order a few parts that had to come in from California to fix the Dinan suspension screwup. He fixed the dent on the foot well, the front and rear suspension, the alignment, balanced my wheels and did everything for not so much as a dime! THIS is how you should be treated when you buy one of BMW's top of the line M cars. BMW USA is getting a copy of this review and they had better do something about the service manager/director at Norwood and the shady Russ dispatch guy, especially if he is the one who took my car for the joyride. I don't care where you live, if you own a BMW, I highly recommend getting it serviced at Herb Chambers of Sudbury. Ask for AL Jonuz the Service Director. DO NOT have BMW Gallery of Norwood do any Dinan work or any work whatsoever to your vehicle, ever. This place gives BMW a bad name and gave me the worst service of ANY company I've ever done business with. BMW USA should be ashamed to have a service manager representing their company like this and shady guys like Russ dealing with its customers. Would Mercedes Benz keep guys like this around? Would Rolex keep guys like this around? Not in a million years. More

Professional and Friendly Service Love this Gallery, feels like family in here. Teresa always takes good care of my car and more. It doesn't matter how long the wait is, they make sure Love this Gallery, feels like family in here. Teresa always takes good care of my car and more. It doesn't matter how long the wait is, they make sure that everyone feels welcomed and being helped. Teresa is the best when it comes to service, always go to her , can't change with anyone else. Thank you BMW Gallery Team of Norwood, keep striving. More

Service here is a scam You will regret it!!!! This place is a scam and the service is an overpriced joke. They charge a fortune but you shouldn't trust even since things You will regret it!!!! This place is a scam and the service is an overpriced joke. They charge a fortune but you shouldn't trust even since things like an oil change will actually be done. My mistake was not checking they had competed the work and filled up the oil before leaving. Because once you leave, good luck getting anyone to acknowledge what happened. The service here is a joke and a rip off, and there are too many other good BMW dealerships around to waste your time. If you think my review is an isolated scenario, read their google or otherwise reviews online and look at the almost half of them which are one star to see how they really treat customers in this place. More

Had amazing experience servicing my bmw 5 series there. I will like to take the opportunity to thank Theresa Mullen for her help and understanding and helping me service my vehicle and explaining to me what I will like to take the opportunity to thank Theresa Mullen for her help and understanding and helping me service my vehicle and explaining to me what was needed. I trust them and like servicing my bmw there. I recommend you as for Theresa and the service department. More

Dishonest but dispute finally resolved by Basically, these people are dishonest. I purchased a 2015 certified pre-owned BMW from them. The car was offered for sale at $26,769. I test drove Basically, these people are dishonest. I purchased a 2015 certified pre-owned BMW from them. The car was offered for sale at $26,769. I test drove the car went home and sent them an email offering $26000 which was accepted by the salesperson. There was a $750 rebate being offered by BMW USA at the time. When he sent me the first sales summary sheet, it indicated that the rebate was being used to get the price down to $26K. I emailed them to say that my offer was for $26K and then the rebate from BMW USA would come to me to reduce the price. The salesman sent me a corrected sales summary sheet indicating this. In the end, after spending 2 hours with the financing department fumbling around to get the deal into the computer and telling me it would all come out correctly, it didn't. I wound up inadvertently paying their full asking price. Yes, I should have been more careful going over the numbers but I relied on what I was being told. When I brought this to their attention in the next days, I got absolutely no response from anyone at the dealership. Be really careful as this is a very slippery and dishonest group. Watch out for Charles Mervilus, Tylor Shruick and Jason Choquette. After this complaint and similar to attorney general and BMW-USA, I got a call from Kevin Misanko who apologized and issued me a refund check right away. So there are some good people at this dealership and some who don't care. More

Pathetic Dealership Never ever step into this dealership. They don't care about the customer and they were extremely rude. They are only after your money and you are noth Never ever step into this dealership. They don't care about the customer and they were extremely rude. They are only after your money and you are nothing to them if you aren't buying a vehicle from them. DO NOT PURCHASE YOUR VEHICLE AT THIS DEALERSHIP More

Just fine by us! Had a great sales experience with Serg and Mohammad. Everything was as close to perfect as possible. Serg took care of everything we asked for. Jr in Had a great sales experience with Serg and Mohammad. Everything was as close to perfect as possible. Serg took care of everything we asked for. Jr in Financing was a pleasure to work with as well. Thanks a lot guys! I'm digging this ride! More

Stay away. Dont waste your money with this dealership.You are just a $ sign to them. last year (2016) i purchased a beautiful 2013 750xi CPO and this was my drea Dont waste your money with this dealership.You are just a $ sign to them. last year (2016) i purchased a beautiful 2013 750xi CPO and this was my dream car however bmw gallery of norwood made this dream to become a big headache. now i have this car for 13 months now and i have to tell you wow. I have been in the service over 12 times. around 6 or 7 check engine light came on and the most important check engine light was 2 weeks ago driving on route 91 south 2 hours away my car broke down on the highway. My family was in the car 2 beautiful little girls on the back seat, we got so lucky that i had time to pull over. It could have ended very bad for us. state trooper came and pushed my 7 series to the exit so we can be safe and my car get towed back to the dealership. I have tried to contact the GM regarding this ongoing issue and finally got a hold of him and all i can tell you is this people dont care about what happens to you or if you are unhappy with the service or the car. I wanted to trade my car in and get a safer car hopping wont break every 1000 miles. however like i mentioned before these people see you as a $ stay away from this dealership and save your self a headache. I got a beautiful car hopping i can enjoy it now i have to go trade it and lose soo much money. Shame on these people More