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BMW of Norwood
Norwood, MA
1,841 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 14, 2026
I’m extremely disappointed with my recent service experience at BMW of Norwood. I brought in my 2024 BMW X4 with approximately 28,000 miles, which is still within the factory warranty period, beca experience at BMW of Norwood. I brought in my 2024 BMW X4 with approximately 28,000 miles, which is still within the factory warranty period, because I was repeatedly receiving a parking sensor warning. BMW diagnosed a failed front parking sensor but determined it was caused by a “stone impact” based on a very small mark on the sensor, and therefore would not cover it under warranty. I was quoted $1,411.88 to replace ONE parking sensor. After asking for a breakdown, I was told the sensor itself is only approximately $392, with the majority of the remaining cost attributed to labor because the bumper needs to be removed. I spoke with the service manager, who was courteous and offered a 25% discount, which I appreciated but declined. She also commented that I “must do some highway driving.” I found that explanation frustrating — a BMW should certainly be able to withstand normal highway driving without a customer expecting a $1,400 parking sensor repair on a relatively new vehicle. Experiences like this make me reconsider whether I want to continue being a BMW customer when it comes time to purchase my next vehicle. I expect better warranty support and service from a premium brand More
by lcarrell
Employees Worked With
Unsure
August 13, 2026
Wonderful experience from the time I drove my vehicle into the pristine covered drop off service area, received warm greetings from valet and service attendants then into the administration area to work into the pristine covered drop off service area, received warm greetings from valet and service attendants then into the administration area to work with professional service representatives. I ended the day with the same happy feeling with friendly cashiers and car attendants alike. Always a wonderful experience overall. I’d come back again and again. More
by VinhHuynh
Employees Worked With
Service department, Carlos
August 12, 2026
I have dealt with any different BMW dealerships, and I’m going to stick with this one. The Service Dept is great, and the entire staff is helpful and friendly. going to stick with this one. The Service Dept is great, and the entire staff is helpful and friendly. More
by johnnyb
Employees Worked With
Jeffery
August 08, 2026
I recently brought my BMW to BMW of Norwood for its annual service and had an excellent experience. My service advisor, Carlos Vasquez, was outstanding from start to finish. He was professional, knowle annual service and had an excellent experience. My service advisor, Carlos Vasquez, was outstanding from start to finish. He was professional, knowledgeable, friendly, and took the time to explain everything clearly. I really appreciated his attention to detail and the way he made me feel like a valued customer. It’s clear that he takes pride in providing excellent customer service. I highly recommend Carlos Vasquez and BMW of Norwood for BMW service. It’s refreshing to receive this level of professionalism and personal attention. More
by dcfurtado
Employees Worked With
Carlos Vasquez
August 04, 2026
BMW of Norwood tried to scam me on a $2000 suspension service for something that was not even needed to be fixed. Went to an independent BMW shop to verify the issue that BMW of Norwood said it was (they service for something that was not even needed to be fixed. Went to an independent BMW shop to verify the issue that BMW of Norwood said it was (they said thrust arms bushings need to be replaced), however, an independent shop verified that the issue I was experiencing had nothing to do with the suspension at all. BMW Norwood didn’t even take any photos or have any evidence to show me the parts that needed to be repaired/replaced. Completely broke my trust, yet another BMW stealership. More
by Joeyc2b
Employees Worked With
Alex Archer, Natasha Diaz
July 31, 2026
Doug was an excellent Service Advisor. He was friendly, knowledgeable and a good communicator. He went above and beyond to help facilitate my vehicle’s repairs. He kept me informed every s He was friendly, knowledgeable and a good communicator. He went above and beyond to help facilitate my vehicle’s repairs. He kept me informed every step of the way and made the entire service experience smooth and stress-free. I highly recommend Doug to anyone needing their car serviced at BMW of Norwood! More
by Danltodd
Employees Worked With
Douglas RJ Daugherty
July 31, 2026
I had an outstanding experience at this BMW dealership! From the moment I walked in, the entire team made me feel valued and genuinely cared for. They are professional, knowledgeable, and truly put their c From the moment I walked in, the entire team made me feel valued and genuinely cared for. They are professional, knowledgeable, and truly put their customers first. The whole process was incredibly efficient and fast, yet I never felt rushed. They took the time to answer all my questions, kept me informed every step of the way, and made everything as smooth and stress-free as possible. It’s rare to find a dealership that combines exceptional customer service with such efficiency. If you’re looking for a team that genuinely cares about their customers and goes above and beyond to provide a first-class experience, I highly recommend them. Thank you for making the entire experience so easy and enjoyable! More
by Inesiglesiasdiaz
Employees Worked With
Hayk
