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BMW of Norwood
Norwood, MA
1,595 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,595 reviews
November 06, 2025
I've been buying and servicing BMWs at this dealership since 2010. The waiting area used to be nicer, not in the middle of the main floor. It used to be stocked with beverages, pastry and snacks. A req since 2010. The waiting area used to be nicer, not in the middle of the main floor. It used to be stocked with beverages, pastry and snacks. A request to fix a broken clip on driver's seat was not addressed. More
by manindot
Employees Worked With
Theresa Mullen
November 04, 2025
Always a great pleasure to do business with. I received 5 stars service from the minute I drove into the pristine garage bay all the way through to the enjoyable personality of the cashiers. I p I received 5 stars service from the minute I drove into the pristine garage bay all the way through to the enjoyable personality of the cashiers. I personally want to thank my advisor for helping to always achieve the best experience at BMW gallery of Norwood. More
by VinhHuynh
Employees Worked With
Anabel Guerrero
November 02, 2025
Worked with Kapryse, who was unresponsive and at times rude. Messages went unanswered for days, and the car I was negotiating on was sold to someone else. Poor communication and lack of courtesy made this rude. Messages went unanswered for days, and the car I was negotiating on was sold to someone else. Poor communication and lack of courtesy made this a very disappointing experience. More
by FrustratedCarBuyer
Employees Worked With
Kapryse
October 31, 2025
I go out of my way to service my car at this dealership because I always receive the best service. My car was quickly fixed and I was able to get a loaner vehicle which is super important to me in my busy because I always receive the best service. My car was quickly fixed and I was able to get a loaner vehicle which is super important to me in my busy life. Matt G and Dan D are key staff members! More
by mychellepfeiffer
Employees Worked With
Matt G & Dan D
October 31, 2025
Excellent service all around from the surface manager to the mechanics and detail crew. my car drives much better.Thank you all! the mechanics and detail crew. my car drives much better.Thank you all! More
by Suvperson
Employees Worked With
Service manager, detail crew, Alex Archer, Natasha Diaz
October 30, 2025
The dealership is world class in appearance and style and the service staff I have dealt with is always customer focused. I literally drive from out of state just to get my car serviced at BMW Norwood. the service staff I have dealt with is always customer focused. I literally drive from out of state just to get my car serviced at BMW Norwood. More
by Marko
Employees Worked With
Hayk Davtyan
October 26, 2025
Jennifer my sales rep was amazing! She goes out of her way to schedule service, provide updates, reach out on cost of repairs, and get the work done. She is sensitive to my schedule. S She goes out of her way to schedule service, provide updates, reach out on cost of repairs, and get the work done. She is sensitive to my schedule. She is very knowledgeable about car and products and services. I’m now bringing my Mercedes to her for service. She’s a solid 10 on customer service and the reason I use the dealership. Steve from Westwood More
by SMastrovich
Employees Worked With
Jennifer
