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BMW of Norwood
Norwood, MA
1,655 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,655 reviews
December 29, 2025
Very knowledgeable and helpful. Sokol Sota went above and beyond. Reaching out to me describing options and finding the car I wanted. Sokol Sota went above and beyond. Reaching out to me describing options and finding the car I wanted. More
by msullivan
Employees Worked With
Sokol Sota was great, Natasha Diaz
December 29, 2025
Roger in sales and the entire finance team from the greeting lady all the way up to finance were Amazing! Wonderful customer service! greeting lady all the way up to finance were Amazing! Wonderful customer service! More
by S
Employees Worked With
Roger La Ferrera in sales and Jake Archer in finance
December 29, 2025
I had an amazing experience today in Norwood with Dan in the service department. He went above and beyond to make sure my issue was resolved with no questions asked. Other dealerships I have dealt with, the the service department. He went above and beyond to make sure my issue was resolved with no questions asked. Other dealerships I have dealt with, the service team has often been dismissive and done the bare minimum. I will request him specifically moving forward. I could not be happier! More
by Kate Goff
Employees Worked With
Daniel in Service
December 28, 2025
I recently visited BMW Norwood dealership and the service was outstanding from start to finish. Scheduling was simple and when I arrived the staff greeted me promptly and made check in process quick and easy was outstanding from start to finish. Scheduling was simple and when I arrived the staff greeted me promptly and made check in process quick and easy. More
by athanasia.smith
Employees Worked With
Jaime , Natasha Diaz
December 27, 2025
Never had a more pleasant service in over 20 years of driving. Michelle is my service advisor and she is great. Very knowledgeable. Guys who work on my X7 are always professional and leave the interior c driving. Michelle is my service advisor and she is great. Very knowledgeable. Guys who work on my X7 are always professional and leave the interior clean, unlike another BMW dealership that will not be named. More
by YT
Employees Worked With
Michelle Bras
December 26, 2025
Great service all around and very positive purchasing experience. Gabriel Israel was very pleasant to work with and spent the time to help me choose the right vehicle that fit my needs. I also greatly ap experience. Gabriel Israel was very pleasant to work with and spent the time to help me choose the right vehicle that fit my needs. I also greatly appreciated the tech support as well prior to departing helping familiarize and setting up the personal car features. If/when I purchase another BMW, I would look to purchase from this location again. More
by stevent.lee
Employees Worked With
Gabriel Israel (primary point person), Cameron Potter (tech set up), Alex Archer, Natasha Diaz
December 26, 2025
I had my BMW towed to this location. It turned out the issue was a recalled starter that failed. They replaced the starter free of charge through the recall. Although the technician iden It turned out the issue was a recalled starter that failed. They replaced the starter free of charge through the recall. Although the technician identified several other issues, my service technician deferred all of the recommendations without asking me and did not respond by phone or text when I reached out to select one of the recommended services. Customer service was terrible but I am granting 2 stars because they did fix the most important issue and got my car to turn on again. Avoid BMW of Norwood service department if at all possible. More
by Stewmor
Employees Worked With
Davtyan Hayk
