BMW of Norwood

Always great service! The communication system is very convenient, and Ike is always incredibly helpful. Every time I come in, he explains everything clearly and makes tho The communication system is very convenient, and Ike is always incredibly helpful. Every time I come in, he explains everything clearly and makes thoughtful service recommendations without ever being pushy. Highly recommend! More

Customer rep. Doug in service is outstanding. Not only is he proficient at his job , his customer interaction is exceptional.He remembers your family and what ther Doug in service is outstanding. Not only is he proficient at his job , his customer interaction is exceptional.He remembers your family and what there doing and makes you feel comfortable. Give that man a raise. More

I had been searching for a while for an Acura MDX which is not easy to find, especially with the right mileage and price. When I finally found one at BMW of Norwood, and realized it was also a hybrid with is not easy to find, especially with the right mileage and price. When I finally found one at BMW of Norwood, and realized it was also a hybrid with an advanced package, I knew I wanted to go see it. Mario was wonderful from start to finish. He was patient with all of my questions and made sure that every little concern I had was addressed. There really weren’t many issues with the car, but the few small things I did notice, Mario made sure they were taken care of. I never felt rushed or like I was being difficult for wanting everything right before taking the car home. I truly appreciate the care and attention he gave me throughout the whole process. I was also extremely impressed with the amount of work the service department put into my MDX before I took it home. They went through the vehicle, addressed everything that needed attention, and did a fabulous job. It really showed that they wanted to make sure the car was right and that I was happy with my purchase. Buying a used vehicle can be stressful, especially when you’ve spent so much time searching for a particular one, but Mario and the team at BMW of Norwood made the experience a great one. Even the receptionist (sorry, I forgot her name) is a sweetheart and I enjoyed chatting with her. I absolutely love my MDX and am so happy I found it there. Thank you, Mario, and everyone in the service department who worked on my car. I truly appreciate everything you did. I would absolutely recommend BMW of Norwood and Mario to anyone looking for their next vehicle! More

Always courteous and professional. RJ is simply the best. But it is a bit shocking that it costs $242 to change a light bulb RJ is simply the best. But it is a bit shocking that it costs $242 to change a light bulb More

I had a great experience with the service team at Norwood BMW. The entire process was smooth and hassle-free. The service was excellent, and the staff was professional, friendly, and attentive throughout the BMW. The entire process was smooth and hassle-free. The service was excellent, and the staff was professional, friendly, and attentive throughout the visit. They kept me informed and made sure everything was taken care of properly. I really appreciate the quality of service and customer care. I’ll definitely be coming back to Norwood BMW for my future service needs. Highly recommended! More

Incompetence, lies, and poor communication; First let me start with this…yes BMW's are expensive cars, so yes they are expensive to fix (especially as they age)…that is why most of us buy the overpriced me start with this…yes BMW's are expensive cars, so yes they are expensive to fix (especially as they age)…that is why most of us buy the overpriced extended warranties, for peace of mind if we keep the car a while. I own a 2020 X7 I bought pre-owned from BMW Norwood (Group 1), along with the top tier extended warranty (or was told it was). Last year I brought the car in for a knocking noise from the front, the 3rd or 4th time I had been to BMW Norwood for this issue. We replaced various components, and the knock would come back. On this visit I was told I needed a new tension strut (thrust arm)…and that it would not be covered under warranty (big surprise). Having spent considerable cash with BMW Norwood already, I felt it was time to visit an independent shop for these non-warranty items (so basically everything that actually goes wrong with these cars). They replaced the tension arm at a cost FAR below BMW Norwood, and the noise was fixed. Fast forward to just over a week ago. A noise was back in the front of the car. Hoping maybe this was the time…the 1% time my super double platinum warranty would actually cover something, I brought the car to BMW Norwood. They heard the noise, but the quote from the tech was "everything was tight," so he suggested that since I had one OEM tension strut and one OE…that could be the cause, and to replace both (to start there). Of course silly me…they were not covered as I knew from previous visits. I had them button up the car and left to book my independent shop. The next day I get a text from BMW Norwood (Group 1) asking me to take a survey. I replied that I don't like to leave reviews if I don't have anything nice to say. This is when their "Service Manager" got involved. She asked why so I gave her the whole story above. She "looked into it" and it was a miracle…the tension struts are now covered under my warranty. I bring my car back in. At drop-off, it is confirmed that the part will be replaced and I only owe my $250 deductible…wow, this must really be my lucky day! Around 3:13pm (I dropped the car off at 8:00AM) I get an email from the "Service Manager" stating that she actually did not review the notes from my last visit, or speak with the tech…and that since I had already replaced one of the tension struts at the independent shop (which was an aftermarket part), and that BMW can only replace tension struts in pairs…they cannot file a warranty claim because they can only replace genuine brand parts. Now the aftermarket part did not fail…it was the one on the other side, but because of their "policy" they would only replace both. She said the total for the work was $2,444.50 "plus tax" but she would only charge me 50%. Thanks! So not only were the tension struts supposed to be covered last year (a full pair) when I came in (and was told that they were not), so I had to spend hundreds at the independent shop…but now because of that mess up (by BMW Norwood), my now-needed warranty item still can't be covered and I need to pay another $1,222. So if you're keeping track, I would now be out of pocket over $2,500 for parts that should have been covered with a $250 deductible in the first place. I had them button up my car and left. Two final points 1) last time I had an oil change from there, when I got home my car dumped the entire oil content of its engine on my driveway due to a screw-up by them installing my oil filter. 2) I needed new tires, I wanted to switch from the run flats to traditional tires, the "service manager" said they don't do that. Today when I dropped off the car for the suspension issue, I was told they actually would do that! If you have money to burn, time to waste, want a firm that does everything in their power to not honor a warranty…and really love dealing with utter incompetence then I would fully recommend BMW of Norwood (Group One), and make sure you request the "Service Manager" More