BMW of Middleburg Heights

Cassie I must admit, in the past I have not always had a good experience at Ganley BMW of Middleburg Heights but I had a superior experience recently. Cassi I must admit, in the past I have not always had a good experience at Ganley BMW of Middleburg Heights but I had a superior experience recently. Cassie, and the entire crew, at Ganley BMW were extremely helpful and professional from start to finish. A great representative of the BMW brand. Thank you!!! More

Customer Service Cassie, I want to thank you for the quality customer service I received this past week at BMW Middleburg Heights. The entire staff is a credit to “th Cassie, I want to thank you for the quality customer service I received this past week at BMW Middleburg Heights. The entire staff is a credit to “the careful analysis and support” I received while trying to figure out the problem my X3 was having. Upon completion, I returned home with nothing but positive comments about your sensibility and professionalism. I knew that coming to the Middleburg BMW Center would be good for me, because of people like you. But I had no idea you would go out of your way to assure the systems in my car would be up-to-date and functioning prior to our pick-up. I am sorry that SIRIUS provided you with erroneous information about our account, especially since my husband and I have paid that subscription for the next two years and according to our records are up to date until 2020! I greatly appreciate your effort in correcting the problem and towards adding an additional “three month trial” to my subscription. Your friendliness and caring means the world to me. I feel you have given me first-class service that ranked way beyond my expectations. I will certainly tell our friends about you, and if I need to return for further service, will look forward to returning to BMW at Middleburg Heights. Sincerely, Lillian Supple More

Excellent customer service I can't thank this dealership enough for helping me with my car troubles. They helped problem solve and have me on my way back to Pittsburgh. Special I can't thank this dealership enough for helping me with my car troubles. They helped problem solve and have me on my way back to Pittsburgh. Special thanks to the service manager Jeff. More

They sell junk cars Bought used X3 here 2 years ago. Its biggest piece of junk ever. Cooling fans, starter, leaks oil, belt tensione, leaking sunroof, electrical issues, Bought used X3 here 2 years ago. Its biggest piece of junk ever. Cooling fans, starter, leaks oil, belt tensione, leaking sunroof, electrical issues, and all repair s a thousand bucks or more. DUMPING this xxx off asap. DONT BUY A CAR HERE!!! More

first time buying a bmw excellent experience, found the car I wanted, no pressure, all questions answered, got financed and took that bad xxx 7 series. Couldn't be happier. excellent experience, found the car I wanted, no pressure, all questions answered, got financed and took that bad xxx 7 series. Couldn't be happier. More

ACCOMMODATING PROFESSIONAL PLEASENT I would have no hesitation recommending this dealership, Q Shirazi the salesman did a great job for me, Steve the sales manger was good to work with, I would have no hesitation recommending this dealership, Q Shirazi the salesman did a great job for me, Steve the sales manger was good to work with, my car was prepped well and ready on time. More

Top-notch Service I was traveling home to Pittsburgh in my car after a business trip to Cleveland. The car's coolant light came on indicating a low level. By good luck, I was traveling home to Pittsburgh in my car after a business trip to Cleveland. The car's coolant light came on indicating a low level. By good luck, I got off at the exit where BMW of Middleburg Heights is located. Upon entering the service area, I encountered service mechanic John Staley, who was repairing a car. I explained the situation to John and he immediately stopped what he was doing and went outside to add coolant to my car. He also noticed that my wiper fluid was low and assisted here as well. John also took the time to explain to me the importance of only using BMW coolant in the future. I was very impressed with John's helpful attitude and service. He went out of his way to quickly assist a walk-in customer on short notice. Many people would have referred the situation elsewhere and hope someone else would handle it. BMW is fortunate to have John Staley as an employee. A positive service experience is important, especially in the competitive high-end car market. I hope BMW will recognize John for his memorable effort. More

First Time Service My car gave me an ominous "service engine soon" warning this morning and began running very poorly. I zipped into BMW of Middleburg Heights to see if My car gave me an ominous "service engine soon" warning this morning and began running very poorly. I zipped into BMW of Middleburg Heights to see if I could get it looked at. No prior experience with this dealer. I did not call ahead just showed up at 12:15pm. Figured people would be at lunch...Etc, etc. Nope, I was taken care of immediately and the service advisor (Jeff) was crazy nice. Paperwork done in a flash and they had my car in line to be looked at. I had some delicious coffee in their waiting area, was updated as soon as they had found the problem and then repairs were made (ignition coil problem). The total time was 3 hours and I was on my way. I think that is amazing. I was, in all ways, impressed!! Nice, courteous staff all around and repaired while I waited. I am very pleased with my experience! More

Great Experience Great Dealership. Everyone helped me find the best car for me. Ended up getting a great deal on a 2013 BMW 328 thanks to Tom Zito. It had all of the f Great Dealership. Everyone helped me find the best car for me. Ended up getting a great deal on a 2013 BMW 328 thanks to Tom Zito. It had all of the features I wanted and then some. More

A++ Experience! We searched online for a particular X3 that was available at BMW of Middleburg Heights. When my wife and I arrived we were warmly greeted by Greg Kasm We searched online for a particular X3 that was available at BMW of Middleburg Heights. When my wife and I arrived we were warmly greeted by Greg Kasmer, salesman, who told us that car was sold a day earlier. So, I asked him if he had something similar in the range and parameters we were looking for. Long story short, nothing available except an Audi Q5. We test drove it, really enjoyed the car and the rest is history! We bought it on the spot. We never felt pressured, nor did we experience the dreaded "let me talk to manager back and forth" from Greg, it was simple, easy, and pleasant. Great experience delivered by Greg! All dealership should conduct business in this manner. Prior to arriving at BMW of Middleburg Heights, a week earlier we walked out of a dealership because of the bad service. So it was truly refreshing to have had such a great experience! More