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BMW of Middleburg Heights
Middleburg Heights, OH
355 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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355 Reviews of BMW of Middleburg Heights
May 04, 2021
I had excellent service. I can’t believe another breakdown of the vehicle with only 44,000 miles. I thought you were the ultimate driving machine. breakdown of the vehicle with only 44,000 miles. I thought you were the ultimate driving machine. More
by LORETINOBRUNETTI
Verified CustomerEmployees Worked With
Can’t remember.
May 04, 2021
Love the service Cassie was very knowledgeable and helpful.professional and sincere . Accurate and completed the work on my vehicle in a timely manner. Very pleased helpful.professional and sincere . Accurate and completed the work on my vehicle in a timely manner. Very pleased More
by COTTONETHELLORRAINE1@gmail.com
Employees Worked With
Cassie
May 04, 2021
My husband brought my car in for a recall. I was quoted a wait time of approximately 30 minutes. He ended up waiting 2-12/ hours. That's bad customer service. People have busy lives! a wait time of approximately 30 minutes. He ended up waiting 2-12/ hours. That's bad customer service. People have busy lives! More
by LILNUNN
Employees Worked With
Don't know.
March 17, 2021
Without any appointment, they took care of my car’s problem. Staff are kind, patient, and very helpful. I will always come here to get my car done! problem. Staff are kind, patient, and very helpful. I will always come here to get my car done! More
by Rogie
Employees Worked With
Manager
March 17, 2021
Traveled to Ohio from Michigan. Noticed a light on that indicated a potential problem Went to BMW of Middleburg Heights and Christian Gefreda had my vehicle checked out to see if I could make it home with indicated a potential problem Went to BMW of Middleburg Heights and Christian Gefreda had my vehicle checked out to see if I could make it home without any problems . Fortunately it was something I could take care of when When I returned home but was Able to travel with no worries. Great Service. Thank you More
by Jcfjr
Employees Worked With
Christian Gufreda
December 08, 2020
Thomas Zito was super helpful, kind, very informed, answered every question that I have as well as a very caring and wise salesman throughout the entire process. He is the best car salesman I have ever answered every question that I have as well as a very caring and wise salesman throughout the entire process. He is the best car salesman I have ever seen and I have seen many. I highly recommend requesting Thomas, and coming to this dealership! Great quality service! More
by mikeforte24
Employees Worked With
Thomas Zito
August 25, 2020
Awesome experience! It was in one word, simple. Why does buying a vehicle have to be a long-drawn-out process? Well at BMW of Middle Heights it doesn't. I saw the car online I was interested in. I contacted buying a vehicle have to be a long-drawn-out process? Well at BMW of Middle Heights it doesn't. I saw the car online I was interested in. I contacted the dealership, Tom reached out in a very professional no-pressure way and 30 minutes later I met him. He had the car I wanted in the front, I went for a drive and when I got back what I really liked was Tom not "selling" me. I bought the car I had my eye on that same day and the next day took it home. From now on when I am in the market to purchase a vehicle or know of someone looking to do the same, the first call I will be making is to Tom at BMW of Middleburg Heights! More
by Joey Bizup
Employees Worked With
Tom Zito
June 06, 2020
Tom was amazing! He went above and beyond for us! I would highly recommend him and this dealer! We absolutely look forward to another experience working with him! It feels great knowing he is just a call awa highly recommend him and this dealer! We absolutely look forward to another experience working with him! It feels great knowing he is just a call away if we need anything. Thank you Tom! More
by Courtneyolive.3
Employees Worked With
Tom Z.
