BMW of Middleburg Heights

They were efficient, courteous and on time with my appointment. They explained all services and the cost involved before they started anything. Would definitely use their services again and highly rec appointment. They explained all services and the cost involved before they started anything. Would definitely use their services again and highly recommend this dealership for all your vehicle service needs. More

Knowledgeable service advisors. Professional and courteous service with detailed explanation of repairs needed immediately and future items that may need attention. Very accommodating when schedulin courteous service with detailed explanation of repairs needed immediately and future items that may need attention. Very accommodating when scheduling appointments. More

Service representative did not leave his office to greet me when I pulled up and did not introduce himself when I walked in his office. He recommended that my engine and cabin filters needed to be changed w me when I pulled up and did not introduce himself when I walked in his office. He recommended that my engine and cabin filters needed to be changed when the same dealer changed them at my last visit. I waited two hours for oil change, spark plugs and brake fluid flush. Service representative never checked on me to advise me of the status of my service work. Overall pretty poor customer service for a high end vehicle service department. More

I appreciate that Christian got me in to change my tires which had a screw in them. Got me back on the road quickly which had a screw in them. Got me back on the road quickly More

My experience with BMW of Middleburg Heights has been that they always get service taken care of in a prompt and courteous fashion. that they always get service taken care of in a prompt and courteous fashion. More

Have been good so far nice to work with they need to update more on staus of our vehicle. update more on staus of our vehicle. More

I love going to this location, from customer service greeting you to waiting in the waiting area, you experience excellent customer service!! greeting you to waiting in the waiting area, you experience excellent customer service!! More

ALDI appreciates you, excellent service every time. Connie, John, Christian and Jeff are great to work with! Connie, John, Christian and Jeff are great to work with! More

Professional, friendly and fast! I’ll never go to another dealership! 100 thumbs up! I love this place! If you want to be treated better than family, then you need to go here! dealership! 100 thumbs up! I love this place! If you want to be treated better than family, then you need to go here! More

I’ve been going there for years, and I like the people they are friendly they are friendly More