BMW of Middleburg Heights

Very good service experience. Staff was friendly and waiting area comfortable. Needed four more words. waiting area comfortable. Needed four more words. More

Good communication. I like the use of the videos. Nice to see all parts of my car and the real time comments during inspection. Only complaint: The car was very clean but had a terrible stench of cig to see all parts of my car and the real time comments during inspection. Only complaint: The car was very clean but had a terrible stench of cigarette smoke. I don’t think any one was smoking in it, but I believe a heavy smoker was operating the car. The smell is gone after 24 hours. More

John was very helpful and professional. The work was done promptly and correctly to my satisfaction promptly and correctly to my satisfaction More

Really appreciate their professionalism and knowledgeable help especially in service and parts. Christian is always responsive help especially in service and parts. Christian is always responsive More

They always notify me on how long repairs will take. Also let me know how long to order parts. let me know how long to order parts. More

They got me an appointment quickly. The car sat there for a day before they could get to it since they were short staffed, not a big deal. They diagnosed the problem quickly and fixed it without incident. Th a day before they could get to it since they were short staffed, not a big deal. They diagnosed the problem quickly and fixed it without incident. The car was returned clean and with no issues. They are more expensive, especially for what I had done, but you get what you pay for and I'll pay more EVERY time for no issues. More

Overcharge $255 + tax for removing a oil plug and Overcharge $255 + tax for removing a oil plug and putting a bigger size one. Otherwise ok Overcharge $255 + tax for removing a oil plug and putting a bigger size one. Otherwise ok More

A very professional very experienced service department. I do most of repairs and maintenance myself. But for things that I am unable to do myself the service department excels. Their prices are lower deale I do most of repairs and maintenance myself. But for things that I am unable to do myself the service department excels. Their prices are lower dealerships and independent dealers. More

Customer friendly. Great service, they take great pains to make customer happy and completely satisfied to make customer happy and completely satisfied More

This service department is amazing. They guided me through what my car needed without pressuring me to get it done. Then they fixed a tire problem that another shop said couldn't be fixed. Finally, through what my car needed without pressuring me to get it done. Then they fixed a tire problem that another shop said couldn't be fixed. Finally, I found a repair shop I can trust. More