BMW of Middleburg Heights

The dealership had a very diverse inventory of new & used bmws for me to look at. And the salesman I selected Ken Delk exceeded my expectations and eventually decided to buy 2023 BMW X4 M40i. And additionall bmws for me to look at. And the salesman I selected Ken Delk exceeded my expectations and eventually decided to buy 2023 BMW X4 M40i. And additionally when I brought my girl friend to review the car Mike Delczeg explained & showed us many of the technology features we were looking for. I would rate my overall experience at BMW Westlake as extraordinary and would 100% recommend them. More

Quick and easy experience. Christian did a great job coordinating. Customer Service is definitely the priority. Christian did a great job coordinating. Customer Service is definitely the priority. More

Always there to help. They will bend over backwards to accomodate the customer. Never to busy to listen and help They will bend over backwards to accomodate the customer. Never to busy to listen and help More

David did great helping me out at a critical time. Isabelle was awesome as well, making sure David had what he needed, when he needed it Isabelle was awesome as well, making sure David had what he needed, when he needed it More

The dealership is good. I appreciate the information about the rebates. I am pleased about this, helpful! I appreciate the information about the rebates. I am pleased about this, helpful! More

This is the best and most trustworthy dealer I've ever been to. The team there is always top notch. been to. The team there is always top notch. More

Christian and the entire service department have done a fabulous job, I’ve always been treated like family every time I walk in there. fabulous job, I’ve always been treated like family every time I walk in there. More

While traveling to Cleveland, I experienced a couple of issues and received excellent service and was able to enjoy my trip. issues and received excellent service and was able to enjoy my trip. More

Prompt response. Very transparent. Friendly and professional staff. Nice lounge. I do wish they had valet and loaners. Falling behind in luxury market in that regard. Very transparent. Friendly and professional staff. Nice lounge. I do wish they had valet and loaners. Falling behind in luxury market in that regard. Expensive. More

Very well run highly qualified people friendly and highly efficient and accommodating I won't deal with any one but Christian and Mike the super tech. I also got the pleasure of meeting Steve Davis the used efficient and accommodating I won't deal with any one but Christian and Mike the super tech. I also got the pleasure of meeting Steve Davis the used car manager.......what a great guy!!!!! 5 stars. Thanks team, Jim from Chidsey's towing and service!! More