BMW of Macon

They want to be good but they aren't I moved to the area for work and this was the closest dealership. In the 3 years I have used them, they have yet to follow through on anything. Take I moved to the area for work and this was the closest dealership. In the 3 years I have used them, they have yet to follow through on anything. Take this week's issue: I need new tires. I order them last Friday and both service and parts are incredibly nice on the phone (thus the 2 stars, rather than one). I ask the parts department, based on my 3 years of their inconsistencies, to call when the 2 tires ordered arrive. I schedule my appointment for Wednesday to ensure the tires arrive since they are scheduled for delivery by Monday. I call the parts department on Wednesday morning, they never called me. Yes, the tires arrived as scheduled. Then I wait for the call from service to pick up my car however by 8:30 AM, I know something is wrong. I call service and they have my appointment off by a week, during my vacation. They do not return phone calls so call multiple times to get through. This morning I had to have the secretary write a note and hand deliver it to the Service department in order to talk to anyone, only to find out I didn't even have an appointment this morning. Everyone is very nice on the phone, consistently so. They are nice in person too. There is no follow through from service or parts. If you are forced to use them, call them multiple times and double then triple check everything. I am moving out of the area for work and I am relieved there is more than one BMW dealer in my new city. I kept going to Macon rather than drive to Atlanta but if I ever end up back here, I will not use Macon. More

service department i was on my way to florida from indiana when by 2013 bmw 328i overheated. i stopped at bmw of makon and service advisor shelly black quickly got my ca i was on my way to florida from indiana when by 2013 bmw 328i overheated. i stopped at bmw of makon and service advisor shelly black quickly got my car to a service technician. the whole staff on this saturday morning was so friendly and efficient. we were given a loaner to go get breakfast, came back' and the problem was fixed. the car was tested, washed, and cleaned on the inside, outstanding people and dealership. More

Vanessa Stubbs at BMW f Macon is great! Billy Merritt Vanessa Stubbs was my sale person at BMW of Macon and she went above and beyond to find the perfect car for my wife at the price and p Billy Merritt Vanessa Stubbs was my sale person at BMW of Macon and she went above and beyond to find the perfect car for my wife at the price and payment that I wanted to fit my budget. My wife loves her new Mercedes-Benz 2011. Thanks Vanessa ! More

Excellent service department Brought my wife's BMW X5 in Saturday morning for maintenance service. The staff was very courteous and my car was immediately taken to the service a Brought my wife's BMW X5 in Saturday morning for maintenance service. The staff was very courteous and my car was immediately taken to the service area.(Gerald Gibson (service advisor) came out to service waiting area several times to give me updates on service work..although it's a little bit of a drive from savannah to receive service work, it's well worth the drive. More

Brian Sumption is the best!!! Brian Sumption was my salesman at BMW of Macon, and he truly went above and beyond! I purchased a brand new 2014 320i, and I'm in love with it! He a Brian Sumption was my salesman at BMW of Macon, and he truly went above and beyond! I purchased a brand new 2014 320i, and I'm in love with it! He and the rest of the staff treated me like a princess. I'll definitely be back to BMW of Macon for my next new BMW! More

Enjoying the outstanding services through whole purchasing. Recently I bought new car from BMW of Macon. I was treated as royal guest by sales manager Omar Saleh and sales associate Brian Sumption. I asked many Recently I bought new car from BMW of Macon. I was treated as royal guest by sales manager Omar Saleh and sales associate Brian Sumption. I asked many questions about car such as feature, capabilities, gas milage,car maintenance,price and so on.... They answered me very patiently even told me more car's knowledges then I asked. Also, I can tell they were always on sage which show their professional style of work through whole purchasing time. its positively attitude influence me to make final decision immediately. I trust BMW of Macon dealer. I had wonderful experience with them. Thanks BMW of Macon. More

Great professional service - I'd recommend I was searching for a used Cadillac CTS-V and found one that was available from a trade-in at BMW of Macon. I live up in the DC area and the transacti I was searching for a used Cadillac CTS-V and found one that was available from a trade-in at BMW of Macon. I live up in the DC area and the transaction was efficient and couldn't have asked for a better experience. No non-sense, just friendly business, the way I like it. They accommodated my needs being far away and provided timely feedback and transparency through the process. I've only bought through a dealer three times (the other 11 have been through private party) but I can say one of the best buying experiences. I'm sure the same level of professionalism and courtesy are projected when buying a new car. No pushy sales, no attempt to pull a fast one, just a sales guy working for a client. It's rare to find. More

I have bought 2 cars from Macon BMW. Got good deals on both. Service has always been excellent. Sales and Service personel have always been great. I would definitely buy from Macon BMW again. both. Service has always been excellent. Sales and Service personel have always been great. I would definitely buy from Macon BMW again. More

When i went in to buy my new car (BMW Z4) i had a great experience with all of the staff they where all so kind to me and polite. They helped me find the car i wanted and got me a great price to. experience with all of the staff they where all so kind to me and polite. They helped me find the car i wanted and got me a great price to. More

The BMW I was sold was great for about a year.. then everything started breaking. When we take it to the people of BMW in Macon they would keep it for weeks on end and not get enything done. When we wou everything started breaking. When we take it to the people of BMW in Macon they would keep it for weeks on end and not get enything done. When we would finally get it back there was always a huge bill and half the time they hadn't even fixed anything. When we would immediately bring it back they refuse to fix it because we had aleady driven off. I regret buying my car from them because of the terrible customer service. I have decided to trade it in for a Lexus. I really want to stick with a BMW, but their custmer service at the dealership in Macon has totally ruined it for me. More