BMW of Macon

Overall good first time experience I had an scheduled appointment and was told it would only take about an hour. I ended up waiting over three hours. Which I didn’t have a problem with, I had an scheduled appointment and was told it would only take about an hour. I ended up waiting over three hours. Which I didn’t have a problem with, but no one informed or kept me updated on what was causing an additional two hour delay. More

Fantastic The service dept was great from start to finish very professional and helpful to all of mot needs answered all of the questions I had they got. In and The service dept was great from start to finish very professional and helpful to all of mot needs answered all of the questions I had they got. In and out shelly and sheila was great they're a great part of the team they made my experience great so glad they're a part of BMW of Macon service department More

Awesome Experience If you insist on making people write a minimum, then you will get fewer people willing to respond to your surveys. Suggest you reassess your feedback If you insist on making people write a minimum, then you will get fewer people willing to respond to your surveys. Suggest you reassess your feedback policy. More

Great Service The Service Dept customers' service team is awesome! Thank you Sheila, Liz, and especially Shelley for providing such Great Service, BMW of Macon has The Service Dept customers' service team is awesome! Thank you Sheila, Liz, and especially Shelley for providing such Great Service, BMW of Macon has serviced my 550i since 2013. More

Great staff great work Just a wonderful experience from beginning to end will be getting all my work and future cars from bmw of Macon just wonderful from bottom to the top Just a wonderful experience from beginning to end will be getting all my work and future cars from bmw of Macon just wonderful from bottom to the top More

Excellent first experience Friendly staff. Shuttle service to the mall was great and helped to pass the time. Quick service to and from. Nice waiting room. I was pleased with ov Friendly staff. Shuttle service to the mall was great and helped to pass the time. Quick service to and from. Nice waiting room. I was pleased with overall experience for this first time customer to BMW of Macon. More

A waste of time 3 hour wait with an appointment to find out that the wrong recall part had been ordered...will the car be fixed before its retired? 3 hour wait with an appointment to find out that the wrong recall part had been ordered...will the car be fixed before its retired? More

Professionalism at its best My visit to the service center has always been an excellent experience as any work or repair that requires to be done are discussed with me before My visit to the service center has always been an excellent experience as any work or repair that requires to be done are discussed with me before proceeding. The amenities in the waiting area excellent especially the computer work table and the charging cables are very Convenient My interaction with my service consultant Ms Black has always left me with admiration of the professionalism with which she conducts the encounter More

TGIF at Macon BMW Always prompt and pleasant. Great waiting area! Sheila (Service Rep) answered all of my questions. I always feel safe when I leave the service depa Always prompt and pleasant. Great waiting area! Sheila (Service Rep) answered all of my questions. I always feel safe when I leave the service department. More

BMW of Macon We have bought our cars from BMW of Macon for years. As we are in Atlanta, they come up with a loaner and pick up our cars for service. Extremely co We have bought our cars from BMW of Macon for years. As we are in Atlanta, they come up with a loaner and pick up our cars for service. Extremely convenient and such nice people! The service department does a great job! More