BMW of Macon

Warranty service Timely phone call reminder from dealer that service was due. Then, service scheduled in a timely manner. Lastly, work (oil change) completion timely a Timely phone call reminder from dealer that service was due. Then, service scheduled in a timely manner. Lastly, work (oil change) completion timely as well. More

Great experience Treated very well. Great service. Lindsay addressed my concerns and had me back on the road with little trouble. Would recommend this service depart Treated very well. Great service. Lindsay addressed my concerns and had me back on the road with little trouble. Would recommend this service department without reservation. More

Terrific first time visit experience ! First visit ever to BMW of Macon, had a sunroof leak issue which turned out to be exactly that. Linday was a great help in discussing my options, she First visit ever to BMW of Macon, had a sunroof leak issue which turned out to be exactly that. Linday was a great help in discussing my options, she took care of me which made me feel appreciated and welcome, she now has made me a customer for life with BMW of Macon, by the way every employee I spoke to was extremely friendly. I definitely recommend this dealership to whoever is looking for a home for their BMW. More

Awesome Great service, friendly atmosphere. Brought my car in for service and had an enjoyable and relaxing time in the waiting area. The car was serviced in Great service, friendly atmosphere. Brought my car in for service and had an enjoyable and relaxing time in the waiting area. The car was serviced in short order and freshly washed More

It fast, easy and efficient to check in. Mr. Mac Angley did an excellent job of listening to me and my concerns for my vehicle. He made adequate notes of what I was saying. Mr. Angley asked m Mr. Mac Angley did an excellent job of listening to me and my concerns for my vehicle. He made adequate notes of what I was saying. Mr. Angley asked me if I needed a ride any where while the vehicle was being serviced. I asked him if the work could be completed by 2:00PM as I had to travel out of town. He assured me that he would do everything possible to get it done by that time and it was completed by 1:00PM. He asked if I needed someone to come pick me up. which I did not. It was a great experience. Mr. Mac Angley did an excellent job! More

Good but needs a little work First of all, I used the iDrive in my car, coupled with the BMW app, to schedule service for my car. When I had not gotten a confirmation from the de First of all, I used the iDrive in my car, coupled with the BMW app, to schedule service for my car. When I had not gotten a confirmation from the dealership regarding my appointment date and time, I called to confirm. They had not received the service request, and the person that answered the phone said that it was never a good idea to use any other method to schedule other than calling (then why do we have that option in our cars and on our apps?). Second, service appointments are scheduled at 15 minute intervals, which is fine. However, the service techs all go to lunch between 12 and 1. Yet there are still appointments scheduled during that time. So if you have a 12:15 appointment, no one is going to look at your car until they get back from lunch. That adds extra time to your visit. Might be wise to block out the time from noon to 12:45 for appointments. Or either stagger the lunch breaks for your service techs. Otherwise, will lead to customer frustration and inconvenience. That being said, I am always well taken care of at this dealership. They are fairly quick, very knowledgeable, friendly, and the facility is clean and comfortable. Wish they offered a little more in the way of snacks as it seems like every time I am there, they have one or two granola or cereal bars and that's it. (not one or two choices, one or two bars total). However, they always have a good selection of drinks and coffee. They have a tv and a convenient work area and charging stations. It's also nice to have a window into the service area. More