BMW of Macon

Always a great experience Just wanted to say thanks to the bmw Macon team for job well done ... my bmw i8 had issues and the bmw team worked hard on that issue and got me back Just wanted to say thanks to the bmw Macon team for job well done ... my bmw i8 had issues and the bmw team worked hard on that issue and got me back on the rd ..great job team.. keep up the great work More

My experience with BMW OF MACON The experience was really pleasing. The wait time was minimal. The quality of the work is always exceptional. I would highly recommend this dealership The experience was really pleasing. The wait time was minimal. The quality of the work is always exceptional. I would highly recommend this dealership to anyone More

Awesomeness Staff is AWESOME...…..Service was incredible top notch.....My Car was still in Great Shape...they are very professional of what they do. Service time Staff is AWESOME...…..Service was incredible top notch.....My Car was still in Great Shape...they are very professional of what they do. Service time was great More

Great Experience Tory was very helpful and met my needs. My buying experience with BMW of MACON was excellent! I will highly recommend to everyone and express my appr Tory was very helpful and met my needs. My buying experience with BMW of MACON was excellent! I will highly recommend to everyone and express my appreciation in the Professionalism of BMW of MACON. More

Left stranded in the middle of no where I got my bmw towed to dealership in macon ga. They got it running and less than a week the car left me stranded last night. Very inconvenient. I'm ver I got my bmw towed to dealership in macon ga. They got it running and less than a week the car left me stranded last night. Very inconvenient. I'm very upset. More

Great service! The professionalism was amazing! I was pleased from the moment I walked in. They knew exactly what to do. I will definitely be returning for all servi The professionalism was amazing! I was pleased from the moment I walked in. They knew exactly what to do. I will definitely be returning for all service on my car. More

Comapratively, a good BMW service center Easy to work with and patient in terms of choices. I would recommend them to anyone in Middle Georgia. Lonnie was great to work with. Easy to work with and patient in terms of choices. I would recommend them to anyone in Middle Georgia. Lonnie was great to work with. More

Excellent service They kept me informed about my car and provided me a loaner car for recall work to be done at no charge. I have used this service since purchasing my They kept me informed about my car and provided me a loaner car for recall work to be done at no charge. I have used this service since purchasing my car through this dealership and will continue to do so. Their pricing is fair and having access to loaner vehicles makes all they difference! Keep up the great work! More

Efficient and Professional Very efficient process and professional service staff. Highly recommend Macon BMW for all of your sales and service needs. My service advisor was very Very efficient process and professional service staff. Highly recommend Macon BMW for all of your sales and service needs. My service advisor was very attentive and took care of my auto needs immediately! More

Horrible experience I brought my 2008 335i in to have the blower motor wiring harness replaced under a recall. The recall was completed in a timely manner and my vehicle I brought my 2008 335i in to have the blower motor wiring harness replaced under a recall. The recall was completed in a timely manner and my vehicle was returned to me, which was very helpful. However, not even 24 hours after having the recall performed, my vehicle began to give an error message on my HUD for every exterior light. All of my lights did and still do function properly, but an error message comes up for each and my turn signals cycle rapidly as if I had a bulb out. I contacted my advisor, Lonnie, and informed him of the issue at hand. He advised me to bring my vehicle back down and I obliged. On the first visit, I was informed that they were not able to find any issues with the vehicle, even though they could blatantly see I was having problems. I asked if they could try again the next day and I would arrange transportation and I agreed to pay for a diagnostic and any repairs necessary if they were not caused by the work performed during the recall. On my third visit down, I asked to speak with the service manager to see what could be done, but Lonnie caught me before the receptionist lead me to the managers office and asked that I didn’t “flex my customer muscle”, which was extremely rude as well as unprofessional. I left my vehicle with them anyway to see if they would finally be able to diagnose the issue, but I received a call later on in the day blaming the brand of aftermarket LED bulbs used for my halos, reverse and tag lights. Those bulbs had been installed on my vehicle for 3 years without cause for concern, but I replaced them anyway. Upon replacement, i actually discovered that the tag lights were OEM BMW part numbers and were in perfect functioning condition, but I replaced them anyhow. Fast forward to now and I’ve been attempting to contact not only Lonnie, but the service manager as well with no correspondence received back despite many attempts and many voicemails left. The entire situation from start to now has been extremely distasteful and I’m not sure why any customer would be treated this way. I’m simply trying to get my vehicle fixed. It was coincidental that my issue arised after having the recall performed, hence why I agreed to pay for any diagnostics or repairs if they were found to not be caused by shoddy work, but now I’m wondering if they found out that it was something caused by their technician and that’s why my issue is being swept under the rug. I would love for someone in management to reach out to me and help resolve my issues. More