BMW of Macon

Recall issue Very disappointed with how LONG it took BMW to resolve the airbag issue in our car. Over 2 years! The service center customer service member did an Very disappointed with how LONG it took BMW to resolve the airbag issue in our car. Over 2 years! The service center customer service member did an outstanding job in remedying the issue More

Regular Maintenance Very helpful, drop up my car in the am and they fit me in before lunch. Everything from scheduling to drop off to pick up was smooth. Very helpful, drop up my car in the am and they fit me in before lunch. Everything from scheduling to drop off to pick up was smooth. More

Had a recall. Excellent excellent excellent excellent Efficiency was superb. Took me to IHOP while car was being serviced. I also bought a corvette while I waited. I love BMWs and corvettes. On a 1 to 1 Efficiency was superb. Took me to IHOP while car was being serviced. I also bought a corvette while I waited. I love BMWs and corvettes. On a 1 to 10 scale "20.5" More

2019 X3 Purchase We were disappointed, but understanding when we discovered that our previous sales rep, Bud Armstrong had retired. That being said, Mr. Phil Dean di We were disappointed, but understanding when we discovered that our previous sales rep, Bud Armstrong had retired. That being said, Mr. Phil Dean did an EXCELLENT job in taking care of our needs. He started by asking what features our current 2014 BMW X3 had and asking if we wanted more features, or about the same. We said the same. He then located a car on the lot that was comparable to our 2014, in a color schema that we liked. After test driving the car, we immediately agreed that we would like to purchase it. He then explained the different financing options, set us up with the finance office, had the car washed and filled with gas and had us on our way from start to finish in around two ours. The finance rep did a great job of explaining what each document was and offered us a number of options such as extended warranties, etc. The BMW Genius, Ajia, did a great job of familiarizing us with the features of our new car.Good job all around. More

Excellent Service This is my first purchase with BMW of Macon. The experience from purchasing the car in August, up until servicing in January has been excellent! Purch This is my first purchase with BMW of Macon. The experience from purchasing the car in August, up until servicing in January has been excellent! Purchasing was smooth and easy, and when it came time for my oil change, they called me a month ahead of time to remind me and schedule the appointment. I needed a little extra work done due to hitting a curb and damaging two wheels. They gave me a loaner car so I could continue my normal routine. Everyone was very friendly! And Sheila did a great job keeping me posted! Service was great! I would definitely recommend BMW of Macon. More

Awesome experience I love BMW of Macon! It is a different kind of experience when it comes to owning and buying a car. Their customer service is UNMATCHED!! I love BMW of Macon! It is a different kind of experience when it comes to owning and buying a car. Their customer service is UNMATCHED!! More

Great experience with service on 750i as always Scott Smith , Sheila and team came and got my car in Atlanta and dropped off an excellent loaner BMW of comparable quality . They finished the work on Scott Smith , Sheila and team came and got my car in Atlanta and dropped off an excellent loaner BMW of comparable quality . They finished the work on my car timely , keeping me updated all the while. More

Usual Excellence The staff were friendly and professional and the work on my car was as usual - excellent 😊 I appreciate the telephone and email contacts when my. car The staff were friendly and professional and the work on my car was as usual - excellent 😊 I appreciate the telephone and email contacts when my. car is due for service More

General service scheduled Always very professional and promp. Rental loaner car was first class and my car delivery was also seamless as well as cleaner than when I brought it Always very professional and promp. Rental loaner car was first class and my car delivery was also seamless as well as cleaner than when I brought it in. Thanks. More

PROFESSIONAL Thanks for picking up my car and doing the service and bringing it back to me. Good customer service! Nice folks to deal with if I have a problem Thanks for picking up my car and doing the service and bringing it back to me. Good customer service! Nice folks to deal with if I have a problem More