BMW of Macon

Excellent customer service I first communicated via email inquiring about used inventory. They were very prompt at responding to my inquiry. I then made an appointment to meet I first communicated via email inquiring about used inventory. They were very prompt at responding to my inquiry. I then made an appointment to meet in person with a client service agent. He was very attentive to our needs and wants. We looked at a lot of inventory and decided on what would work for us. It was a super easy process to drive home my dream car! More

X5 Happy Customer I received awesome service from BMW of Macon. I had several items that needed attention and all were completed. Lonnie was professional and easy to wo I received awesome service from BMW of Macon. I had several items that needed attention and all were completed. Lonnie was professional and easy to work with. More

Cordial and thorough Sheila was very informative and very efficient. She was helpful and took care of all I needed to be looked at . Gold stars for her Meg Baxter Sheila was very informative and very efficient. She was helpful and took care of all I needed to be looked at . Gold stars for her Meg Baxter More

This was a first time but it will not be the last! I will highly recommend service in your center. Lonnie was super in his explanation for my service and went out of his way to make me feel comfortable I will highly recommend service in your center. Lonnie was super in his explanation for my service and went out of his way to make me feel comfortable. More

“top drawer” BMW Macon’s service department is the best... they have always gone the extra mile to make servicing my BMW as effortless as maintaining a car can be. BMW Macon’s service department is the best... they have always gone the extra mile to make servicing my BMW as effortless as maintaining a car can be. Thanks! More

Sale went well however the vehicle wasn't properly inspected The sale went off without a problem and Tyler was great but the Jeep has an oil leak and I'm pretty sure a coolant leak. I believe if the vehicle was The sale went off without a problem and Tyler was great but the Jeep has an oil leak and I'm pretty sure a coolant leak. I believe if the vehicle was inspected properly these issues would have been found prior to being put on the lot. More

A Very Poor Day of Service I scheduled service with car pick-up in early January. I received no fewer than five emails reminding me that my car would be picked up at 8:15 am on I scheduled service with car pick-up in early January. I received no fewer than five emails reminding me that my car would be picked up at 8:15 am on Feb. 5. On Feb 4 I received a personal call, and I told the person I would be here. There was no pick-up at 8:15 or 9:15 or 10:15. I called at 10:45 and was told that I was called at 8:30 and did not answer my phone. My phone registered no calls at 8:30 or at any other time from BMW of Macon. I subsequently talked to Shelly at BMW. She had called my number, but it had not gon through by no fault of hers nor mine. She did insist vehemently that she had done her job. Ultimately, my car was picked up at 1:30 pm, I requested that my tires be rotated. My car was returned about 5:00, but my tires did not get rotated. I guess Shelly really did not do her job, did she? (She said that she forgot to inform the service technician about the rotation. It was a bad day of service for me at BMW of Macon. More

Every minute was a pleasure. The staff was very helpful, professional, friendly & had me on my way in a very short time. It was effortless. Everybody at the dealership was suppor The staff was very helpful, professional, friendly & had me on my way in a very short time. It was effortless. Everybody at the dealership was supportive & helpful. I was provided with a loaner-SUV. It was wonderful to drive. When I picked up my car...everyrhing was explained in detail. A very good experience. More

Efficient, knowledgeable and resource staff! Everyone was friendly and offered to help in many ways while I waited for my car to be serviced. There were no unpleasant surprises and I was well tak Everyone was friendly and offered to help in many ways while I waited for my car to be serviced. There were no unpleasant surprises and I was well taken care of. More

One month of ownership, still Waiting for parts Ipurchased a 650 i from the used car side of the dealership, i should state that I have purchased several new BMWs from this dealership prior to buyin Ipurchased a 650 i from the used car side of the dealership, i should state that I have purchased several new BMWs from this dealership prior to buying this used car. Itest drove it and made mention tothe sakemen that there was no dvd for navigation and what happened to the cupholder. He stated he would order the dvd but wasnt sure about the cup holder. Iinformed him that is you look at all the pictures that were on the i ternet every one had the cup holder in it, one of his people took it out and it needs to be replace. After 3 weeks i called there parts department and was told it would take 3 days to have it. I immediately spoke to the saleman and he told me that he was having difficulty getting it, i let him know that he needed to speak to his parts department. As I said this Saturdaywill be one month and still no dvd, or cupholder. I am very dissapointedin the was this was handled, no calls no keeping me in the loop nothing. I Really have nothingelse to say other than dont pick up your vehicle untill it has everything promised, if not you will probably never get it. So so sad More