BMW of Macon

Atrocious Why did I ever bring my car here for an evaluation of repair? I may never be able to answer this question... To be fair, not all the employees represe Why did I ever bring my car here for an evaluation of repair? I may never be able to answer this question... To be fair, not all the employees represent this evaluation of my experience. 1 star isn't low enough. I cannot testify to the sales’ aspect; however, I can provide a detailed review of their service department. My experience was not exactly ideal. The employees I interacted with were overwhelmingly untruthful. The experience was a plethora of abysmal and deceptive communication on the part of BMW of Macon. My car is over 200,000 miles and the issues are mounting- I understand that. I bring the car in because it is shuddering during the acceleration phase and I communicated this with them; I needed enough information to make a decision as to how much longer my car could remain serviceable. Should I focus on short-term repairs or look for a new vehicle? Next, I got to play a fascinating game where I could skip the diagnostics’ test fee if I committed to their service team going to town on the car and blindly accepting the ensuing costs. Decisions, decisions…. after the suspense of about 2 seconds, I agreed to the diagnostics’ test. I was told that it was the water pump and that it required changing asap. Okay, now I am thinking that I can authorize this repair and, essentially, purchase a small amount of drivable time with the car. They fix the water pump- car still has the same initial issue. After being led to believe the car’s primary issue would be solved relatively easily, I was less than thrilled to learn that this would not fix the issue. It would have completely changed my decision if they communicated this beforehand. So, after wasting 3 days of work and 10 hours’ worth of round-trip driving, I was informed there were more serious concerns with the car. During the next visit with the service department, they FINALLY asked detailed questions in regards to how the car was driving. As I waited and they continued with testing, they continually denied that my observations were accurate. Then, they have a new mechanic work with the car. He corroborated their claim that I was mistaken in how the car was driving. When I eventually did a test-drive with the mechanic, I could clearly observe why this discrepancy was occurring- he was driving the car in manual instead of automatic and this masked the issues I was describing. Wow- why would I voluntarily drive a BMW in manual?! At this point, I was officially told there would be another $5,000 worth of repairs. Then, the mechanic who tested the car hinted at substantial additional costs, but these weren’t officially added to the service report I was given. No person with a sound mind would have ever initially invested into this money-pit of a now-confirmed dying car. Effective communication could have solved everything from the beginning. It gets better- the experience takes a different spin when we examine the most frustrating element of my ordeal that involved the manager of service and parts. Let’s set the scene for the best part… I was expressing my displeasure with their initial miscommunication earlier today. My 15-month-old daughter is with me. She has one of her favorite toys from Paw Patrol. The service manager could sense I was frustrated with their service. He offered to run a 3rd test free of charge. He acted as if he was performing an act of justice that I should be ecstatic and gracious in return. This would have been an altruistic gesture if it wasn’t the THIRD test. After expressing his belief that we should be grateful for having them install the water pump (at 3x the cost of the part), the manager handed a BMW bear to my daughter and said to her, “How about an upgrade?” in regards to her toy. That was the icing on the cake and an accurate summarization of this experience. In retrospect, I refuse to accept their answers for several questions: why did it take 3 trips encompassing 10 hours’ worth of my driving to the BMW of Macon, $1300, and a wide variety of service reports only to hear from the mechanic that I should just expect to drive it in manual from this point forward? Why couldn’t someone communicate this to me during their initial evaluation? An experience likes this makes you feel helpless. Despite all of the negativity, I feel compelled to end on a positive note: we did manage to rescue a bear today. More

It was a very easy process to purchase a car. I had a great experience purchasing a used BMW. They worked with my schedule and requests. When it was going to be difficult for me to get to Macon I had a great experience purchasing a used BMW. They worked with my schedule and requests. When it was going to be difficult for me to get to Macon to pick up the car, they brought it to me. I am thrilled with the car and looking forward to having it for many years. More

Love BMW of Macon Great service done in short time. Thanks BMW of Macon. I am never disappointed. Phil is a great sales person and very knowledgeable about the latest p Great service done in short time. Thanks BMW of Macon. I am never disappointed. Phil is a great sales person and very knowledgeable about the latest products. More

Accommodating Helped me keep my service appointment even though I had an emergency to arise. Exhibited caring, patience, and promptness. Loaner car was very nice an Helped me keep my service appointment even though I had an emergency to arise. Exhibited caring, patience, and promptness. Loaner car was very nice and much appreciated. More

Repair 2013 bmw335i Very professional, responsive and customer focused.,highly satisfied with their courteous manner, delivered quality repair, I have always been treated Very professional, responsive and customer focused.,highly satisfied with their courteous manner, delivered quality repair, I have always been treated as a special customer. Thanks for a job well done More

I had 3 recalls so they fixed them. I would have given a 5star but they said they washed and detailed my car and they didn’t do anything at all to it. I would have given a 5star but they said they washed and detailed my car and they didn’t do anything at all to it. More

Service Great service department and great job. Sheila and Shelley are a pleasure to work with. Thanks for all of your help during our recent service visits Great service department and great job. Sheila and Shelley are a pleasure to work with. Thanks for all of your help during our recent service visits. More

Excellent customer service and customer satisfaction Quality and efficiency. It has been a long time since I have experienced such a great customer experience from a dealership. You guys are awesome. Quality and efficiency. It has been a long time since I have experienced such a great customer experience from a dealership. You guys are awesome. More

BMW review My car was supposed to be vacuumed and it wasn’t at all. I didn’t get an oil sticker so I have no clue when to go back. And the price was higher than My car was supposed to be vacuumed and it wasn’t at all. I didn’t get an oil sticker so I have no clue when to go back. And the price was higher than I was quoted over the phone. I was told 106 with taxes but I paid 123 More

Diappointed in the service discussion I went in for a oil change and was told I needed a new engine. They didn't offer any services to extend the life of the engine. It was obvious that th I went in for a oil change and was told I needed a new engine. They didn't offer any services to extend the life of the engine. It was obvious that they simply wanted to sell me a new car. It made me never want to do business with the dealership again. Every time I go in they try and make me feel some sort of guilt over the sludge in the engine. This car was bought used and I had no control over the engine sludge. I have faithfully had the oil changed but even had the technician talk about the oil filter on a recent oil change because it was not done at the dealership. The technician said, "All I'm saying is you are going to need a new engine one day." Couldn't that argument be made about every single car on the road today. I mentioned I was going to be buying a new car in the next three months. Instead of giving me great service and making sure the car lasted that three months, they tried to use guilt and ridicule to entice me to buy a car today. It turned me off on the whole dealership. I had to pay for diagnostics of some $200 to have the mechanic tell me I needed a new engine. I would bet my paycheck there is not a single code that comes back and says, "Dump the engine and replace with new one." Instead of giving me a $1000 in needed repairs to keep me going for another three months they took my $200 for nothing and sent me down the road. More