BMW of Macon

Disappointed in BMW of Macon This location only seems to care about sales, not the lifetime customer service experience. I purchased my X1 from this location and every time I've n This location only seems to care about sales, not the lifetime customer service experience. I purchased my X1 from this location and every time I've needed service or have an issue the complete process is a nightmare. Most recently my truck was picked up for service and I was given a loaner. Well they decided to sale the loaner while it was in my possession and then decided to come pick it up right away, without notifying me and of course I wasn’t home. A wasted trip and wasted amount of miles added to my vehicle. So they bring back my truck, unwashed and without full service being done because the part isn’t in. It also smelt awful inside! Normally if a part isn’t in they keep your vehicle until it arrives because they already have the vehicle. In this case they should have and provided me with another loaner. However, that didn’t happen, so I will have to go through this whole process all over again once the part arrives. After this incident, and in addition to a host of other bad incidents I will no longer be getting my vehicle serviced by BMW of Macon. With the expense of a BMW and the cost it takes to keep they maintained this location has it all wrong when it comes to service and more importantly customer service. My drive out tag stated that BMW was the ultimate customer service experience, BMW of Macon has proved that to be fictitious. The customer service skills of the service department are far below 2 stars, the two stars given here are only for the deal I got on my truck. More

Great job, a real pleasure An excellent experience. Lonnie Coleman my service advisor was very thorough, could not have been nicer and more helpful. The car was spotless when re An excellent experience. Lonnie Coleman my service advisor was very thorough, could not have been nicer and more helpful. The car was spotless when returned to me. A very happy customer More

Top Notch ! Take care of my request and car comes back nice and clean! I always have some add on when i get there and they take of them as well. Take care of my request and car comes back nice and clean! I always have some add on when i get there and they take of them as well. More

Easy in and ESy out! Easy to work with. Delivered vehicle within 24 hours. Called and then went to dealership to see BMW. They have a nice selection. Easy in Easy out. Easy to work with. Delivered vehicle within 24 hours. Called and then went to dealership to see BMW. They have a nice selection. Easy in Easy out. More

Second chance May past experiences were AWFUL! But Lindsay made this experience a GREAT one! Thanks for the A-1 Customer Service Lindsay! I will definitely ask for May past experiences were AWFUL! But Lindsay made this experience a GREAT one! Thanks for the A-1 Customer Service Lindsay! I will definitely ask for you next time!!! More

Maintenance Excellent service! Service Adviser is very nice and patient. She took the time to explain what was needed/recommended for my car and discussed prices Excellent service! Service Adviser is very nice and patient. She took the time to explain what was needed/recommended for my car and discussed prices with me as well. More

Slow Service I had an appointment and I spent 4.25 hours in the waiting room while the latest software was being installed, completely unacceptable! The last time I had an appointment and I spent 4.25 hours in the waiting room while the latest software was being installed, completely unacceptable! The last time I brought my car in, someone had tampered with my handgun that I keep wrapped in a towel on the driver's door, I called the dealership manager about it. This time, I kept in my holster. More

My ecperiece was Awesome from customer service to reapirs. I had a severe oil leak and they thoroughly explained the repair and offered other services that needed to be repaired. I truly recommend their servic I had a severe oil leak and they thoroughly explained the repair and offered other services that needed to be repaired. I truly recommend their services. Quality work and exceptional customer service. I will definitely return for all of my BMW service needs. Thank you BMW of Macon! More

Somewhat lengthy but satisfied I had a recall on an airbag. When I originally came in, no one asked " can I help you". I noticed 2 representatives in customer service by there attir I had a recall on an airbag. When I originally came in, no one asked " can I help you". I noticed 2 representatives in customer service by there attire that walked right past me. I stuck my head in the door and asked a gentleman for assistance and he took me to the appropriate personnel. It took about 3 hours to change the bag...I thought that was a little lengthy, but overall, I was satisfied. More

Very satisfied Very satisfied. Lonnie was my Service Advisor. He is very knowledgeable and did a great job. I called on a Saturday for an oil change and he was able Very satisfied. Lonnie was my Service Advisor. He is very knowledgeable and did a great job. I called on a Saturday for an oil change and he was able to work me in. More