BMW of Macon

Service Department My car looked terrible the pollen was so thick. They said my car had been wash but it was impossible. Please explain Thank you Roberta My car looked terrible the pollen was so thick. They said my car had been wash but it was impossible. Please explain Thank you Roberta More

Great Experience ! Curtis Harris did a great job getting me into a great car. Everyone loves my car. Glad I went back for the second time! Go see him! Curtis Harris did a great job getting me into a great car. Everyone loves my car. Glad I went back for the second time! Go see him! More

3 strikes! 1. June ‘18, recall fuel pump service stated fuel pump was replaced; the service tech checked, come to find out only the sensor and cable replaced. In 1. June ‘18, recall fuel pump service stated fuel pump was replaced; the service tech checked, come to find out only the sensor and cable replaced. Invoice statement false/incorrect !!!! 2. 15% loyalty coupon useless!!!! I presented coupon online;I was told it had to be printed out. I’ve tried to use the coupon before to no avail. 3. 3rd time towing vehicle in for service. 3/18 Monday morning. Communicated & confirmed service via text Tues around 3:09., called Wednesday around 3:00 to check on car status- not ready, hadn’t started repairs! Due to miscommunication, tech apologizef. Serviced completed Thursday morning, the service tech was apologic offered to pick me up. It seems there is not enough staff to handle the volume of repairs. It’s the only dealership that’s close enough and no one else thats an authorized service station. More

Good experience. Helpful sales associate. Satisfied with the overall experience. Sales associate was knowledgeable and helpful. Prices were about average. I haven’t had any experience with t Satisfied with the overall experience. Sales associate was knowledgeable and helpful. Prices were about average. I haven’t had any experience with the service department yet. More

Awesome Charles and John worked with me and made it hapoen! Very satisfied with my purchase. Bern a customer since 2002, will definitely purchase again from B Charles and John worked with me and made it hapoen! Very satisfied with my purchase. Bern a customer since 2002, will definitely purchase again from BMW of Macon More

Amazing, as usual I have followed my salesman, Curtis Harris, from the Atlanta market to the Macon location. He always finds me exactly what I want (and even gives me a I have followed my salesman, Curtis Harris, from the Atlanta market to the Macon location. He always finds me exactly what I want (and even gives me a few extra choices to make sure I’m making the right decision). The entire purchasing process was seamless - less than an hour from the time I arrived at the dealership to the time I drove off in my new car. Definitely 5-star service!! More

Great service but need better loaner options for those out t The service personnel at BMW of Macon have been great since using them for the first time in 2012. Shelly, Shiela and Kayla have been very courteous a The service personnel at BMW of Macon have been great since using them for the first time in 2012. Shelly, Shiela and Kayla have been very courteous and work to make the experience as pleasant as possible. My only issue is with the lead time for service getting a loaner car. We we first went to the dealership it would be possible to get a loaner with about a week leadtime. Then it went to two weeks and the last couple of service visits it is three weeks. Since we live about 45 miles from the dealership it is becoming an issue. As we are looking at purchasing a new vehicle to replace our current BMW this factor is one that is afffecting our consideration of dealerships. More

Great service Very friendly and knowledgeable. Great to work with and took great care of me and my car. I will continue to get my BMW serviced there. Very friendly and knowledgeable. Great to work with and took great care of me and my car. I will continue to get my BMW serviced there. More

excellent customer service I recently brought my X5 in for some warranty work. The service dept had me a loaner vehicle ready when i arrived. The sales dept kept me posted on I recently brought my X5 in for some warranty work. The service dept had me a loaner vehicle ready when i arrived. The sales dept kept me posted on the status of my vehicle & in a few days , they brought my repaired vehicle to me. A+ . Thank you BMW of Macon ! More

Recall repair See comments under employees I worked with. Also, you were kind enough to take me to Groome Transportation as I was traveling and picked me back up. See comments under employees I worked with. Also, you were kind enough to take me to Groome Transportation as I was traveling and picked me back up. He was great!! More